酒店回复: Dear Jason, We are thrilled to read about your fantastic stay at Extended Stay America and how much you enjoyed our beautiful property. We work hard to deliver an excellent experience for all of our guests, so we celebrate reviews such as yours. Thank you again, we look forward to welcoming you back on your next visit to the city.Sincerely,Hotel Management
5.0分
商务出差
原文
翻译提供方：Google
好的
2.0分
家庭亲子
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We had to wait about fifteen minutes to be checked in. The front desk had sign that directed us to a courtesy phone. We saw none. The room was not clean. There was hair (not sure if it was human or animal hair) all over the bathroom.
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酒店回复: Dear Guest,Thank you for sharing your experience, and we are very sorry for the inconvenience you encountered during your visit. Waiting to be assisted and finding the space below expectations is understandably frustrating, and we regret that your stay began this way. Your comments about both the check-in process and the room’s condition will be reviewed with our team to ensure improvements are made. We appreciate your feedback and hope you might consider giving us another chance to provide a smoother and more comfortable stay in the future.Sincerely,Hotel Management
2.0分
其他
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The hotel itself was not clean, there was moldy food in the trashcan in a room that was to have just been cleaned. There were no cups no coffee or tea. The cabinets were all peeling and chipped. The air conditioner did not work properly and needed a battery in the remote. The room key took eight or 10 times to open the door. The workers were relatively rude. You could not use the public bathroom in the lobby. The hallway smelled like dogs. I can say, however, that the bed was comfy and the towels were nice.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We are sincerely sorry to learn about the cleanliness and maintenance issues you encountered, as well as any lack of courtesy you felt from our team. This is not the impression we strive to leave, and your concerns have been shared with our team for immediate review and corrective action. We’re glad you found the bed and linens comfortable, and we hope you’ll consider visiting again so we can deliver a more seamless and welcoming stay.Sincerely,Hotel Management
1.0分
其他
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I received a call at 3pm saying that they were unable to honor my room reservation with 2 beds. I told them I needed 2 beds and would need to cancel. I made other arrangements more than an hour out of my way. I was then charged even though they canceled on me!
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酒店回复: Dear Josh,Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by the reservation issue and the unexpected charge. We understand how disappointing it must have been to have your travel plans disrupted, and this is certainly not the experience we want for our guests. Your feedback has been shared with our team to help ensure more transparent communication and more reliable booking processes moving forward. We value your understanding and hope you might consider giving us another opportunity in the future to provide the service and reliability you rightfully expect.Sincerely,Hotel Management
1.0分
其他
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On arrival staff didn't seem to eager to help with check in. Hotel needs a renovation soon. Room was quite dated, closet door missing. Having to go to the front desk to ask for kitchen wear that wasn't present in the room. Dripping bathroom faucet did annoy while sleeping. Bedroom storage was damaged. Would not recommend to anyone.
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酒店回复: Dear Duvall,Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet expectations and that several aspects of your room and service were disappointing. Your comments have been shared with our team, and we’re actively working to address the issues you mentioned as part of our ongoing efforts to enhance the guest experience. While we understand your frustration, we hope you will consider giving us another opportunity to provide you with a more comfortable and enjoyable stay.Sincerely,Hotel Management
2.0分
商务出差
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The location was good for my needs.
The floor in the kitchen was sticky (not properly cleaned).
Needed to use the restroom when entering to check-in - was told "no public restrooms" - so I stated I needed to get to my room to use the restroom - during the whole check-in process (which took too long), it was not mentioned that there were restrooms steps away from the lobby, next to the elevator. I will be back to the area for business in the future - will make it a point not to stay there again.
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酒店回复: Dear Ruben,Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered, including the cleanliness of the kitchen floor and the lack of clear information regarding restroom availability during check-in. We understand how these inconveniences affected your visit and regret that your stay did not meet expectations. Your feedback is valuable and will help us enhance both our cleaning standards and guest communication. While we recognize the challenges you faced, we hope you consider giving us another opportunity in the future to provide a smoother, more comfortable, and efficient experience that reflects the quality of service we strive to deliver.Sincerely,Hotel Management
2.0分
其他
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Badly in need of updating, chipped paint and old furniture. Mattress was plastic covered.
Smelt bad, no glasses or utensils in room - had to ask for those separately. Had to wait over 15mins for some one to show up to check in.
Would not stay there again
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酒店回复: Dear Rebecca, Thank you for sharing your feedback. We sincerely apologize for the challenges you experienced, including the condition of the room, delayed check-in, and the need to request basic items. We understand how these issues affected your comfort and overall stay, and we regret the frustration caused. Your comments have been shared with our team to help us address areas that require attention. While we recognize your visit fell short of expectations, we hope you might consider giving us another opportunity in the future to provide a more comfortable, welcoming, and enjoyable experience that better reflects the quality we strive to offer all our guests.Sincerely,Hotel Management
5.0分
其他
Stayed here for a family trip. Facilities were good, staff were very helpful - only thing was if you
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酒店回复: Dear Margaret,We are thrilled to hear that you enjoyed your family trip and found the team so helpful! It is wonderful knowing that your time with us felt comfortable and welcoming. We appreciate your feedback and are always looking for ways to make every stay even better. We look forward to hosting you and your family again soon for another enjoyable experience at Extended Stay America.Sincerely,Hotel Management
4.0分
家庭亲子
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Traveling with family can get expensive.The kitchen with full size fridge was a plus.We were able to make breakfast in the morning before heading out to explore the city.All in all the hotel was clean,quiet and close to where we wanted to be.Will definitely come back.
美丽
好的
We had to wait about fifteen minutes to be checked in. The front desk had sign that directed us to a courtesy phone. We saw none. The room was not clean. There was hair (not sure if it was human or animal hair) all over the bathroom.
The hotel itself was not clean, there was moldy food in the trashcan in a room that was to have just been cleaned. There were no cups no coffee or tea. The cabinets were all peeling and chipped. The air conditioner did not work properly and needed a battery in the remote. The room key took eight or 10 times to open the door. The workers were relatively rude. You could not use the public bathroom in the lobby. The hallway smelled like dogs. I can say, however, that the bed was comfy and the towels were nice.
I received a call at 3pm saying that they were unable to honor my room reservation with 2 beds. I told them I needed 2 beds and would need to cancel. I made other arrangements more than an hour out of my way. I was then charged even though they canceled on me!
On arrival staff didn't seem to eager to help with check in. Hotel needs a renovation soon. Room was quite dated, closet door missing. Having to go to the front desk to ask for kitchen wear that wasn't present in the room. Dripping bathroom faucet did annoy while sleeping. Bedroom storage was damaged. Would not recommend to anyone.
The location was good for my needs.
The floor in the kitchen was sticky (not properly cleaned).
Needed to use the restroom when entering to check-in - was told "no public restrooms" - so I stated I needed to get to my room to use the restroom - during the whole check-in process (which took too long), it was not mentioned that there were restrooms steps away from the lobby, next to the elevator. I will be back to the area for business in the future - will make it a point not to stay there again.
Badly in need of updating, chipped paint and old furniture. Mattress was plastic covered.
Smelt bad, no glasses or utensils in room - had to ask for those separately. Had to wait over 15mins for some one to show up to check in.
Would not stay there again
Stayed here for a family trip. Facilities were good, staff were very helpful - only thing was if you
Traveling with family can get expensive.The kitchen with full size fridge was a plus.We were able to make breakfast in the morning before heading out to explore the city.All in all the hotel was clean,quiet and close to where we wanted to be.Will definitely come back.