酒店回复: Hi, Barbara. Thank you for your feedback and for rating us 4 out of 5 stars. We sincerely apologize for the condition of the air conditioner in your room. Your concern about this issue is valid, and we understand the seriousness of the issue. We have alerted our maintenance and housekeeping teams to address this immediately to ensure it does not happen again. Your comfort and safety are our top priorities, and we appreciate you bringing this to our attention. Thank you for staying with us, and we hope to have the opportunity to serve you better in the future.

酒店回复: Hi Vicki! It is good to hear from you, though we are very sorry to learn that you did not fully enjoy the service, accommodations, and hospitality that we hold to such a high degree of importance in our hotel. We appreciate you giving your feedback about your recent experience in our hotel, and we thank you for bringing a few important matters to our attention. It is through feedback like yours that we can quickly address housekeeping and maintenance issues. We hope you'll return to give us a chance to impress you with a five-star experience.

酒店回复: Hi William,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

酒店回复: Hi, Wanita. Thank you for your wonderful feedback! We're thrilled to hear that our staff was helpful and that you found your room clean and spacious. We're delighted that you had a great experience with us. We look forward to welcoming you back soon!

酒店回复: Hi Harold,We're delighted to hear that our Manager provided exceptional service by assisting with your late check-in. At our hotel, we prioritize guest satisfaction, and it's fantastic to know that our team's dedication shone through even outside regular hours. Your positive experience reflects our commitment to ensuring a smooth and comfortable stay for all our guests. We appreciate your acknowledgment and look forward to welcoming you back for another wonderful experience.

酒店回复: Hi Mireya,We're truly sorry to hear about your disappointment with your recent stay. Our team takes great pride in maintaining the highest standards of cleanliness and comfort for our guests. We understand that occasional issues may arise, and we sincerely apologize for any inconvenience caused. Your feedback is invaluable to us, and we will address these concerns to ensure a more enjoyable experience for future guests.

酒店回复: Hi Kristina! Thank you for bringing to our attention your experience and comments regarding your stay inour hotel. We want to apologize for the lack of certain amenities in your room. We hope that you'll give us another chance to change your perception of our hotel.

酒店回复: Hi Mylene! We greatly appreciate that you've taken the time to share your rating of our hotel. It is very important to us to make sure that every guest enjoys a comfortable experience. We hope that you enjoyed our accommodations and hospitality despite the issue with the AC and that you'll return to experience the full benefit of our amenities for a true five-star experience.