酒店回复: Dear Michael, Thank you for your review. We are dedicated to ensuring our guests have a fulfilling stay, so we apologize for not meeting your expectations. We adhere to the highest industry standards for cleanliness and pest control in our rooms. Your input is invaluable to us, and we thank you for bringing this to our attention. We wish you all the best with your travels.Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Your remarks are noted and shared with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we will provide you with a flawless stay in the future.Sincerely,Hotel Management
酒店回复: Dear Katie, We appreciate your feedback and apologize for the inconveniences you encountered during your stay. The issues you mentioned are certainly not reflective of the high standards we aim to maintain. We take your comments seriously and will address them promptly to improve the overall guest experience. We hope you'll consider giving us another chance in the future to provide you with a more comfortable and enjoyable stay in an improved environment. Your satisfaction is important to us, and we thank you for sharing your concerns.Sincerely, Hotel Management
1.0分
朋友出游
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Totally outdated, carpet in the hall was dirty never got vacuumed, sink wouldn’t drain, kitchen tap leaked everywhere when you turned it on.
No ashtrays outside so cigarette butts everywhere.
We asked for extra blanket they didn’t have any.
Breakfast was very very limited.
Fire alarm went off at 1:00 AM and the police were there the next day.
Never stayed here before and will never again.
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酒店回复: Dear Barbara, We sincerely regret that your stay did not meet expectations. It is clear you encountered several challenges that impacted your comfort, and we understand how frustrating this must have been. Please accept our apologies for the inconvenience you experienced. Your comments have been shared with our management and maintenance teams. We appreciate you bringing these matters to our attention, as they help us identify areas for improvement. While we regret this visit, we hope you might consider giving us another opportunity in the future to provide a better experience.Sincerely,Hotel Management
3.0分
其他
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Older building reflected in rate, room was good
Rented a room with a kitchen. No problems other than a stray bug. Everything works. Can’t comment on maid service, that type of room is serviced every 2 weeks but getting towels/etc was simple. Multiple washers & dryers too. Front desk polite, responded quickly & respectful.
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酒店回复: Dear Melvin, Thank you for taking the time to share your experience. We’re pleased to know that your room met your needs and that our team was responsive and courteous throughout your stay. We apologize for the inconvenience you encountered and appreciate your understanding regarding the occasional issue in the room. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your next visit to the area.Sincerely,Hotel Management
1.0分
家庭亲子
This is a worst hotel. Do not stay here. Not worth the price they are charging. Hotel is dirty and there is no breakfast. 0 out of 10. Thanks!
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酒店回复: Dear Ashok, Thank you for taking the time to share your feedback. We are truly sorry to learn that your visit fell so far below your expectations. It is disappointing to know that the overall environment, value, and amenities did not provide the experience you were hoping for. While we regret the impression you were left with, we appreciate you letting us know. Your comments will be taken into consideration as we work toward offering a more positive stay for future guests.Sincerely,Hotel Management
3.0分
其他
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I feel like the staircase should be locked and only use for exits
For safety and security the outside doors should be locked with the exception of the main entrance and guests can use their card for entrance
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酒店回复: Dear Jacinthe, Thank you for being our guest and for sharing your thoughtful observations. We understand how important it is for every visitor to feel at ease during their stay, and we appreciate you pointing out ways the property could be further improved. Feedback like yours is invaluable in guiding us toward meaningful enhancements. Please be assured that your comments will be carefully considered as we continue to work towards ensuring a welcoming and comfortable experience for all. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management
1.0分
其他
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The overall stay was disappointing. The property’s condition and facilities were poor, and the area around it did not feel welcoming. Cleanliness was below expectations. The only positive was the staff, who were polite and provided average service, but it wasn’t enough to make up for the overall experience.
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酒店回复: Dear Guest,We sincerely apologize for the challenges you encountered during your stay. While we’re glad our staff treated you with politeness, we regret that the property’s condition, amenities, and surroundings did not meet your expectations. We will be sharing your feedback with our team to ensure improvements are made. Your input is invaluable in helping us enhance the experience for future guests, and we appreciate the opportunity to host you. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
第一个房间到处都黏糊糊的，第二天晚上浴缸的水龙头都掉了，还砸到了淋浴间侧面。
他们的员工态度极其恶劣。
然而，当我与管理层沟通，并解释了所有发生的事情以及我们所受到的对待后，他们超越了预期地解决了问题，并向我们表明这并非他们的正常运营方式，只是一些害群之马造成的。
很脏，但是服务员态度很好
臭虫多，客服人员糟糕透顶
臭虫多，客服人员糟糕透顶，我们这次糟糕的体验只能作罢
非常肯定这个位置被用来作为无家可归者的临时住房。人们在等候区睡觉，赤裸上身的男子在社区洗衣区洗衣服，许多成年男子白天和晚上大部分时间都站在外面。除前门外，没有任何门可以进入。早餐选择很差。房间状况良好。我感到不安全，但被告知无法取消并获得任何退款。
走进酒店就闻到了香味。我们得到的第一个房间不干净。不得不回到前台换一个新房间。它已经过时了。床感觉就像春天即将来临。浴室门关不上。我认为是时候投资改造了
Totally outdated, carpet in the hall was dirty never got vacuumed, sink wouldn’t drain, kitchen tap leaked everywhere when you turned it on.
No ashtrays outside so cigarette butts everywhere.
We asked for extra blanket they didn’t have any.
Breakfast was very very limited.
Fire alarm went off at 1:00 AM and the police were there the next day.
Never stayed here before and will never again.
Older building reflected in rate, room was good
Rented a room with a kitchen. No problems other than a stray bug. Everything works. Can’t comment on maid service, that type of room is serviced every 2 weeks but getting towels/etc was simple. Multiple washers & dryers too. Front desk polite, responded quickly & respectful.
This is a worst hotel. Do not stay here. Not worth the price they are charging. Hotel is dirty and there is no breakfast. 0 out of 10. Thanks!
I feel like the staircase should be locked and only use for exits
For safety and security the outside doors should be locked with the exception of the main entrance and guests can use their card for entrance
The overall stay was disappointing. The property’s condition and facilities were poor, and the area around it did not feel welcoming. Cleanliness was below expectations. The only positive was the staff, who were polite and provided average service, but it wasn’t enough to make up for the overall experience.