酒店回复: Dear Vanda, Thank you for sharing your experience. We’re genuinely sorry that your room did not meet expectations. Your comments regarding the condition of the bedding and linens, as well as the overall atmosphere of the room, are being shared with our housekeeping and maintenance teams for review. We also regret that language may have made it difficult for you to communicate your concerns at the front desk, and we will look into improving the way we support all our guests. We are glad you found the laundry facility helpful and the grab-and-go breakfast a convenient option. Your feedback is valuable, and we look forward to the opportunity to offer you a significantly improved experience in the future.Sincerely,Hotel Management
酒店回复: Dear Anthony, We appreciate your feedback regarding your stay at our hotel, and we sincerely apologize for any shortcomings you encountered. We take your comments about our amenities, service, and breakfast seriously, as they are vital to our commitment to continuous improvement. Furthermore, we regret any inconvenience caused by our deposit policy. We strive for transparency and aim to ensure that all guests are fully informed about these charges across all booking platforms. We are dedicated to implementing enhancements that will ensure a significantly improved experience for you during your next visit. Thank you for bringing these to our attention.Sincerely,Hotel Management
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原文
翻译提供方：Google
两晚628美元
吸烟区简直糟透了
电视频道与指南不符
所有厨房用品必须自取
走廊里弥漫着松香（机构）的味道
虽然入住时已支付100美元押金，但只提供2条小毛巾
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酒店回复: Dear Jason, We are disappointed to know that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
2.0分
其他
原文
翻译提供方：Google
我付了将近 400 美元，第二天却没有收到干净的毛巾，客房服务也没有把干净的毛巾和抹布放在房间里
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酒店回复: Dear Guest, Thank you for taking the time to share your experience with us. We value your feedback and are sorry to hear about the issues you encountered during your stay, especially regarding the lack of clean towels and rags. This is certainly not the level of service we aim to provide, and we deeply regret that this aspect of your stay fell short of your expectations. We understand the importance of having all amenities in place and are addressing this matter with our housekeeping team to ensure such an oversight does not happen again. Please accept our sincerest apologies for the inconvenience this caused. We hope to have the opportunity to welcome you back for a more seamless experience.Sincerely,Hotel Management
总的来说，我们对两天的住宿感到满意。浴缸可以再干净些，而且对于两位成人来说，一小管洗浴用品不够用。我们得跑好几趟去拿纸巾、洗发水、肥皂、咖啡机和杯子等基本物品。
我只住了一晚，但感觉非常舒适。房间很大，在一楼，所以不用坐电梯。网络和其他设施也都运行正常。
一切都挺好的，就是早餐有点让人失望。只有包装的麦片棒和包装的松饼，没了。
P.S. Die Kaution (100 $) wurde leider nur auf Nachfrage zurück erstattet.
服务和招待都非常棒。
还是便宜吧，如果不是被安排到较差的房型，一般情况还是可以。
我们要求入住一楼的房间，但房间潮湿难闻。
我们所有的衣服都感觉潮湿。
床很糟糕——床单破旧不堪，枕头很旧，散发着汗臭味。
毛巾虽然干净，但又旧又薄。
我们在这家酒店短暂停留了三个晚上，只在晚上和夜间入住。
每次进房间，都会闻到一股潮湿的气味。我们也没有抱怨，因为我们的母语是英语而不是西班牙语，而且前台工作人员似乎不太感兴趣，也很难理解我们的意思。
另外，洗衣设施很好，早上提供的外带咖啡、松饼/早餐棒也还不错——虽然咖啡不是最好的。
我们不会再选择住在这里了。
非常干净，空调凉爽，停车位充足，非常方便。唯一的缺点是早餐。如果他们不提供早餐就更好了。
糟糕透顶，不干净。价格虚高，却毫无意义。
不是最好的。我花了3个小时才办理入住。FD说他们的Apple Pay没有问题。我的银行说他们的系统很好，可能是酒店出了问题。
总之，房间里没有餐具，没有杯子，没有餐巾，没有盘子，没有洗手池用的肥皂，什么都没有。炉灶又旧又锈，而且是棕色的，看起来好像从来没有彻底清洁过。房间里的空调开不了多久，5分钟后就断了。早上的免费早餐还不错，咖啡、一些预包装的糕点、一种水果和燕麦片。没什么特别的，但总归是不错的，我很喜欢！这家酒店不好的地方是他们收取的高额杂费。他们要求每晚100美元的杂费，而这是一家非常老旧、廉价、过时的汽车旅馆。其他一些条件好得多的酒店（万豪旗下品牌）也更豪华，杂费也只需20到50美元。而且，房间里闻起来就像有人在里面烤鱼一样。一股浓重的油炸食品味，让人很不舒服。前台接待员也不友好，我办理入住时竟然没有人叫我的名字。也没有赠送的餐点。他们提供的叉子很脏，我甚至没有肥皂来清洗叉子。我要求提供外带餐具，却被告知他们不提供。总而言之，这是一次糟糕的体验，我再也不会去了。
两晚628美元
吸烟区简直糟透了
电视频道与指南不符
所有厨房用品必须自取
走廊里弥漫着松香（机构）的味道
虽然入住时已支付100美元押金，但只提供2条小毛巾
我付了将近 400 美元，第二天却没有收到干净的毛巾，客房服务也没有把干净的毛巾和抹布放在房间里