酒店回复: Dear Vanda, Thank you for sharing your experience. We’re genuinely sorry that your room did not meet expectations. Your comments regarding the condition of the bedding and linens, as well as the overall atmosphere of the room, are being shared with our housekeeping and maintenance teams for review. We also regret that language may have made it difficult for you to communicate your concerns at the front desk, and we will look into improving the way we support all our guests. We are glad you found the laundry facility helpful and the grab-and-go breakfast a convenient option. Your feedback is valuable, and we look forward to the opportunity to offer you a significantly improved experience in the future.Sincerely,Hotel Management
3.0分
商务出差
原文
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酒店设施简朴,但位置优越。
淋浴水压很弱,有待改进。酒店不提供早餐,只有送餐和接送服务(咖啡、水果或麦片)。
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酒店回复: Dear Silvano, Thank you for sharing your experience. We are glad to hear that the location of the property contributed positively to your stay. We appreciate your feedback regarding the shower and service offerings, as it helps us identify opportunities for improvement. While we do provide a light grab-and-go option, your comments give us valuable insight into guest preferences. We hope to have the opportunity to welcome you again, allowing us to provide an even more comfortable and enjoyable stay that meets your expectations and enhances your overall visit.Sincerely,Hotel Management
4.0分
情侣出游
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非常干净,空调凉爽,停车位充足,非常方便。唯一的缺点是早餐。如果他们不提供早餐就更好了。
5.0分
其他
原文
翻译提供方:Google
工作人员超级友好,地理位置绝佳,我需要的一切都近在咫尺。推荐!
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酒店回复: Dear Guest, It is great to hear you enjoyed the warm hospitality and convenient location during your visit! The team at Extended Stay America will be delighted to know their efforts made a positive impression. We are thrilled that you had everything you needed close by and truly appreciate your recommendation. We look forward to welcoming you back soon for another comfortable and enjoyable stay.Sincerely,Hotel Management
1.0分
其他
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我没待满一整天;他们把我赶出了酒店。我只住了三天。
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酒店回复: Dear Guest, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management
总的来说,我们对两天的住宿感到满意。浴缸可以再干净些,而且对于两位成人来说,一小管洗浴用品不够用。我们得跑好几趟去拿纸巾、洗发水、肥皂、咖啡机和杯子等基本物品。
我只住了一晚,但感觉非常舒适。房间很大,在一楼,所以不用坐电梯。网络和其他设施也都运行正常。
一切都挺好的,就是早餐有点让人失望。只有包装的麦片棒和包装的松饼,没了。
P.S. Die Kaution (100 $) wurde leider nur auf Nachfrage zurück erstattet.
服务和招待都非常棒。
还是便宜吧,如果不是被安排到较差的房型,一般情况还是可以。
我们要求入住一楼的房间,但房间潮湿难闻。
我们所有的衣服都感觉潮湿。
床很糟糕——床单破旧不堪,枕头很旧,散发着汗臭味。
毛巾虽然干净,但又旧又薄。
我们在这家酒店短暂停留了三个晚上,只在晚上和夜间入住。
每次进房间,都会闻到一股潮湿的气味。我们也没有抱怨,因为我们的母语是英语而不是西班牙语,而且前台工作人员似乎不太感兴趣,也很难理解我们的意思。
另外,洗衣设施很好,早上提供的外带咖啡、松饼/早餐棒也还不错——虽然咖啡不是最好的。
我们不会再选择住在这里了。
酒店设施简朴,但位置优越。
淋浴水压很弱,有待改进。酒店不提供早餐,只有送餐和接送服务(咖啡、水果或麦片)。
非常干净,空调凉爽,停车位充足,非常方便。唯一的缺点是早餐。如果他们不提供早餐就更好了。
工作人员超级友好,地理位置绝佳,我需要的一切都近在咫尺。推荐!
我没待满一整天;他们把我赶出了酒店。我只住了三天。