酒店回复: Hello Luis, Lamentamos escuchar sobre su experiencia. Le recomendamos ponerse en contacto directamente con la gerencia del hotel para abordar sus inquietudes y posibles solicitudes de reembolso. Esperamos que los problemas sean resueltos de manera satisfactoria para usted.
3.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Hello Joe,We appreciate your high rating and are glad to know you enjoyed your stay overall. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the future.
4.0分
其他
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TV channels were terrible the guide was for spectrum, the channels said direct tv, neither was true. No local channels, no NFL.
Therr was a power ***** above desk, but it did not work. Room service was excellent Mon thru Wed. Then not good our final 2 days.
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酒店回复: Hello Todd,Thank you for sharing your feedback regarding your recent stay. We're glad to hear you enjoyed the room service during the early part of your visit, but we're sorry to learn about the issues with the TV channels and the power *****. Your comments will be taken into consideration as we strive to enhance the guest experience. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
5.0分
其他
Way better than what reviews had to say about the place. Pleased with our one night stay.
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酒店回复: Hello Lazaro,Thank you for sharing your positive experience! We're glad to hear that your stay exceeded your expectations. It's always wonderful to know that our guests have enjoyed their time with us. We hope to welcome you back for another visit in the future, where you can enjoy even more of what we have to offer.
1.0分
商务出差
Terrible to say the least.
Probably the worst hotel I’ve ever stayed at. Dirty, smelly, old. I was afraid I was going to get bed bugs.
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酒店回复: Hello Sarah,Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. Cleanliness and comfort are important to us, and your comments will be passed along to our management team for review. We appreciate your insights, as they help us identify areas for improvement in our services and facilities. Thank you for bringing this to our attention.
3.0分
其他
Quiet and easy parking.
The floors in the room where filthy. I spilled a little water and mopped it up with a wash rag and it was completely black from dirt.
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酒店回复: Hello Sarah,Thank you for your feedback regarding your stay. We're glad to hear you found the location quiet and parking convenient. We appreciate your comments about the room cleanliness, as we continually aim to enhance our guests' experiences. Your observations will be shared with the appropriate team for their review and consideration moving forward to improve our services. Your insights help us strive for excellence in all areas.
1.0分
商务出差
Shame on YOU!
The staff was very very rude and unhelpful. The county has been declared a disaster area and staff was unkind.
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酒店回复: Hello Naomi,Thank you for sharing your feedback regarding your recent stay. We prioritize guest experience and are sorry to hear that your interactions with our staff did not meet your expectations. Your comments will be shared with management for review as we aim to enhance our service standards. We appreciate your insights and hope you consider visiting us again in the future.
4.0分
其他
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Nice stay
It was a stay for just passing through and it was okay for the price. I would stay there again. The gentleman at the front desk was really helpful and kind when getting us set up with our room.
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酒店回复: Hello Angelina,Thank you for your feedback! We're glad to hear you found value in your stay and appreciated the assistance from our front desk team. We strive to provide a welcoming environment for all guests, and it's great to know you experienced that. We look forward to welcoming you back during your next visit.
2.0分
其他
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Front desk manager on duty was extremely unprofessional. Packed up everything, needed an extra night but was told by the hotel “not my problem, wait until 2 to check in” while I was already in a previous room. Asked for the same room, FD again said “not my problem, and you can call ******* to cancel because you booked a room we don’t have”. ******* sold me the room, so I’m unsure why it would be unavailable. I felt very uncomfortable while packing up my belongings as the FD & Housekeeping was standing outside my room before even check out time.
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酒店回复: Hello Khiana, Thank you for taking the time to share your feedback. It's concerning to hear about your experience with the front desk staff and the discomfort it caused you. We strive to provide exceptional service and will ensure that your comments are reviewed internally for future improvement. We appreciate your insights as they assist us in enhancing our guest experience. Thank you again for your comments, and we hope you consider giving us another opportunity in the future.
1.0分
家庭亲子
Really dirty and scary place. Police in parking lot. Men roaming the parking lot. Smelled horrible and holes in bedding
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酒店回复: Hello Deanna, Thank you for sharing your feedback. We take the safety and cleanliness of our establishment very seriously, and your concerns are noted. We encourage guests to report any issues during their stay so they can be addressed promptly. Your comments will be shared with the appropriate team for review as we continually strive to improve our guest experience. Thank you for your input, it is helpful for us moving forward.
我们的教区被洪水淹没了。水从厕所里流出来。整个地板都是湿的并且状况恶化。 :( 我要求退款并支付保险费。无论如何，在这个州不适合出租的情况下，这不是一次值得付出房间费用的经历:(
好的
TV channels were terrible the guide was for spectrum, the channels said direct tv, neither was true. No local channels, no NFL.
Therr was a power ***** above desk, but it did not work. Room service was excellent Mon thru Wed. Then not good our final 2 days.
Way better than what reviews had to say about the place. Pleased with our one night stay.
Terrible to say the least.
Probably the worst hotel I’ve ever stayed at. Dirty, smelly, old. I was afraid I was going to get bed bugs.
Quiet and easy parking.
The floors in the room where filthy. I spilled a little water and mopped it up with a wash rag and it was completely black from dirt.
Shame on YOU!
The staff was very very rude and unhelpful. The county has been declared a disaster area and staff was unkind.
Nice stay
It was a stay for just passing through and it was okay for the price. I would stay there again. The gentleman at the front desk was really helpful and kind when getting us set up with our room.
Front desk manager on duty was extremely unprofessional. Packed up everything, needed an extra night but was told by the hotel “not my problem, wait until 2 to check in” while I was already in a previous room. Asked for the same room, FD again said “not my problem, and you can call ******* to cancel because you booked a room we don’t have”. ******* sold me the room, so I’m unsure why it would be unavailable. I felt very uncomfortable while packing up my belongings as the FD & Housekeeping was standing outside my room before even check out time.
Really dirty and scary place. Police in parking lot. Men roaming the parking lot. Smelled horrible and holes in bedding