酒店回复: Dear William, We sincerely apologize for the disruptions you experienced during your stay and for any disappointment caused. We understand how important a quiet, comfortable environment is and regret the noise trouble. Additionally, we have noted your concerns regarding the grab-and-go breakfast and will use your comments to enhance the guest experience moving forward. Your experience does not reflect the level of service we strive to provide, and we truly appreciate you bringing these matters to our attention. We hope you’ll consider giving us another opportunity to provide you with a much-improved stay should you return to our area.Sincerely,Hotel Management

酒店回复: Dear Tony, We are truly sorry to read about your disappointing experience during your stay. Cleanliness and comfort are of the utmost importance to us, and we deeply regret that your room and the common areas did not meet the standards you expected. Please accept our sincerest apologies for the condition you encountered, including the issues with the room and noise. We understand how frustrating this must have been, and we appreciate you bringing it to our attention. Rest assured; we are committed to making improvements and addressing these concerns with our team to ensure a more pleasant experience in the future. We hope you will consider giving us another chance to provide you with the hassle-free stay you should have had this time. Sincerely,Hotel Management

酒店回复: Dear Guest, We love having guests return to stay with us again and again. Nothing pleases us more than to know we have provided everything necessary for you to have a wonderful stay, through our comfortable accommodations and warm hospitality. Thank you for making us your home away from home when you travel to Chicago. We look forward to your next stay at Extended Stay America.Sincerely,Hotel Management

酒店回复: 尊敬的宾客，感谢您的反馈！我们很高兴您觉得在Extended Stay America的住宿物有所值。对于设施方面给您带来的不便，我们深表歉意，并感谢您的理解。宾客的舒适体验是我们的首要任务，我们也一直在努力改进。我们期待您的再次光临，为您带来更美好的入住体验！此致，酒店管理团队