酒店回复: Hello Helen, We're truly sorry to hear about your situation. We recommend reaching out to our management team directly to address your refund request further. Our policies are in place to ensure fairness for all our guests. We appreciate your understanding and hope we can welcome you back in the future.
1.0分
商务出差
原文
翻译提供方：Google
他们在没有通知我的情况下取消了我的预订，我想要回我的钱。
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酒店回复: Hello Laura Ivonne,Lamentamos que haya tenido una experiencia insatisfactoria con su reservación. Es importante que se comunique directamente con la administración del hotel para discutir su situación y obtener más información sobre el proceso necesario. Agradecemos su comprensión y esperamos que su próximo viaje sea más placentero.
4.0分
其他
原文
翻译提供方：Google
我喜欢它
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酒店回复: Hello Brenda,Nos complace saber que su estad¡a fue de su agrado. íEsperamos darle la bienvenida nuevamente en el futuro!
3.0分
其他
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Over all the room was ok. No soap in the shower and the cleaning staff tried to clean the room before we checked out. Front desk personnel was courteous and helpful. Property needs to be updated and could use some tender loving care.
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酒店回复: Hello Warner,Thank you for your feedback regarding your recent stay. We're glad to hear the front desk staff provided courteous service. We appreciate your comments about the room amenities and property condition, as they are essential for our continuous improvement. Your insights will be shared with the management team as we strive to enhance our guests' experiences in the future. Thank you for choosing us, and we hope you'll consider staying with us again.
1.0分
家庭亲子
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The room had no place to hang up clothes.
There was no coffee pot in the room.
The ice machine was broken.
We will never stay at a Super 8 by Wyndham and especially the one in Plainview, Texas.
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酒店回复: Hello William,Thank you for sharing your feedback regarding your stay. We appreciate your comments about the room amenities and the ice machine. Guest input is valuable to us as it helps improve our services. We hope you consider staying with us again in the future, and we wish you safe travels ahead.
1.0分
其他
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Please be careful coming to this hotel it’s unsanitary the breakfast cereal with no milk it was very dirty and unsafe if you have children please don’t bring them to this hotel
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酒店回复: Hello Maylin,Thank you for your feedback regarding your recent stay. We take cleanliness and safety very seriously and appreciate your input as it helps us to continually improve our services. We encourage guests to reach out to management directly with specific concerns regarding their experience. Your observations will be taken into consideration as we work to enhance our guests' experiences in the future.
4.0分
其他
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The breakfast was limited to sugary cereal or oatmeal or english muffins. The coffee was good and they had real half & half cream. Staff was great and room was clean.
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酒店回复: Hello Linda,Thank you for sharing your feedback about your recent stay. We're glad to hear that you enjoyed the coffee and found our staff and room cleanliness to your satisfaction. We appreciate your comments regarding breakfast options, as we always strive to improve our offerings. Your insights help us enhance the guest experience, and we hope to welcome you back in the future to enjoy a more satisfying stay.
1.0分
其他
Did an online booking and not 1 but 2 rooms were taken after i went to the room and couldnt get in
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酒店回复: Hello Joshua, Thank you for sharing your feedback regarding your recent stay. We understand how frustrating it must have been to encounter issues with your room access. We take feedback like yours seriously, and it will be addressed with our team to enhance our processes. Your experience is important to us, and we appreciate your input as we continually strive to improve our guests' stay and ensure they enjoy their time with us to the fullest.
普莱恩维的速8酒店住着很舒服，去当地商店也很方便。房间不错，床垫也很舒适。下次还会再来。
我住在德克萨斯州普莱恩维尤的速8酒店，非常失望。这家酒店破旧不堪，维护得也很糟糕。我的房间很脏——床单脏兮兮的，毛巾是棕色的，浴室显然没有好好打扫过。他们连牙膏之类的基本用品都没有，“欧陆式早餐”只有淡淡的咖啡和麦片——没有鸡蛋、培根和香肠。无线网络也非常差，根本没法工作。总的来说，这家酒店在清洁、服务和宾客关怀方面都需要大幅改进。我希望管理层能认真对待我的反馈，因为目前我不太会推荐这家酒店。
我们没有使用这个预订。仅凭酒店不配合退款，这个评分就很“糟糕”。我们提前三周申请退款，因为我们发现我们参加的活动因家庭悲剧而取消。酒店拒绝退款。
他们在没有通知我的情况下取消了我的预订，我想要回我的钱。
我喜欢它
Over all the room was ok. No soap in the shower and the cleaning staff tried to clean the room before we checked out. Front desk personnel was courteous and helpful. Property needs to be updated and could use some tender loving care.
The room had no place to hang up clothes.
There was no coffee pot in the room.
The ice machine was broken.
We will never stay at a Super 8 by Wyndham and especially the one in Plainview, Texas.
Please be careful coming to this hotel it’s unsanitary the breakfast cereal with no milk it was very dirty and unsafe if you have children please don’t bring them to this hotel
The breakfast was limited to sugary cereal or oatmeal or english muffins. The coffee was good and they had real half & half cream. Staff was great and room was clean.
Did an online booking and not 1 but 2 rooms were taken after i went to the room and couldnt get in