酒店回复: Hello Helen, We're truly sorry to hear about your situation. We recommend reaching out to our management team directly to address your refund request further. Our policies are in place to ensure fairness for all our guests. We appreciate your understanding and hope we can welcome you back in the future.
1.0分
商务出差
原文
翻译提供方：Google
他们在没有通知我的情况下取消了我的预订，我想要回我的钱。
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酒店回复: Hello Laura Ivonne,Lamentamos que haya tenido una experiencia insatisfactoria con su reservación. Es importante que se comunique directamente con la administración del hotel para discutir su situación y obtener más información sobre el proceso necesario. Agradecemos su comprensión y esperamos que su próximo viaje sea más placentero.
4.0分
其他
原文
翻译提供方：Google
我喜欢它
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酒店回复: Hello Brenda,Nos complace saber que su estad¡a fue de su agrado. íEsperamos darle la bienvenida nuevamente en el futuro!
1.0分
其他
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Please be careful coming to this hotel it’s unsanitary the breakfast cereal with no milk it was very dirty and unsafe if you have children please don’t bring them to this hotel
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酒店回复: Hello Maylin,Thank you for your feedback regarding your recent stay. We take cleanliness and safety very seriously and appreciate your input as it helps us to continually improve our services. We encourage guests to reach out to management directly with specific concerns regarding their experience. Your observations will be taken into consideration as we work to enhance our guests' experiences in the future.
4.0分
其他
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The breakfast was limited to sugary cereal or oatmeal or english muffins. The coffee was good and they had real half & half cream. Staff was great and room was clean.
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酒店回复: Hello Linda,Thank you for sharing your feedback about your recent stay. We're glad to hear that you enjoyed the coffee and found our staff and room cleanliness to your satisfaction. We appreciate your comments regarding breakfast options, as we always strive to improve our offerings. Your insights help us enhance the guest experience, and we hope to welcome you back in the future to enjoy a more satisfying stay.
1.0分
其他
Did an online booking and not 1 but 2 rooms were taken after i went to the room and couldnt get in
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酒店回复: Hello Joshua, Thank you for sharing your feedback regarding your recent stay. We understand how frustrating it must have been to encounter issues with your room access. We take feedback like yours seriously, and it will be addressed with our team to enhance our processes. Your experience is important to us, and we appreciate your input as we continually strive to improve our guests' stay and ensure they enjoy their time with us to the fullest.
1.0分
其他
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The place is a dump
Parking area had several people hanging out near vehicles smoking ****. Lights in the room didn’t work. Guy sitting beside our door in the hallway clearly high. Decided that was a big NOPE! Got back in the car drove 2 1/2 hours to a different town that had a room available at Holiday Inn Express.
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酒店回复: Hello Pamela,Thank you for your feedback. It's disappointing to hear about your experience with the parking area and room conditions during your stay. We strive to maintain a safe and comfortable environment for our guests. Your comments will be shared with our management team to help improve the situation for future visitors. We appreciate you bringing this to our attention.
1.0分
商务出差
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We drove 7 hours to Plaiview for a baseball showcase for my son. We arrived a little after midnight and was told they do not have a room for us. The lady at the front desk gave us a room with 1 bed for 3 of us and a pull away bed. The bed was absolutely nasty with stains all over it. I have plenty of pictures. The whole place was nasty and dirty and smelt horrible. I want a refund!!!
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酒店回复: Hello Ashley, Thank you for sharing your feedback regarding your recent stay. We regret to hear about the inconveniences you encountered upon your arrival and the condition of the accommodations. Your comments regarding cleanliness and the condition of the beds are important to us, and we will ensure they are shared with the appropriate department for their review. We strive to provide a comfortable experience for all our guests, and your input helps us to improve in the future.
普莱恩维的速8酒店住着很舒服，去当地商店也很方便。房间不错，床垫也很舒适。下次还会再来。
我住在德克萨斯州普莱恩维尤的速8酒店，非常失望。这家酒店破旧不堪，维护得也很糟糕。我的房间很脏——床单脏兮兮的，毛巾是棕色的，浴室显然没有好好打扫过。他们连牙膏之类的基本用品都没有，“欧陆式早餐”只有淡淡的咖啡和麦片——没有鸡蛋、培根和香肠。无线网络也非常差，根本没法工作。总的来说，这家酒店在清洁、服务和宾客关怀方面都需要大幅改进。我希望管理层能认真对待我的反馈，因为目前我不太会推荐这家酒店。
我们没有使用这个预订。仅凭酒店不配合退款，这个评分就很“糟糕”。我们提前三周申请退款，因为我们发现我们参加的活动因家庭悲剧而取消。酒店拒绝退款。
他们在没有通知我的情况下取消了我的预订，我想要回我的钱。
我喜欢它
Please be careful coming to this hotel it’s unsanitary the breakfast cereal with no milk it was very dirty and unsafe if you have children please don’t bring them to this hotel
The breakfast was limited to sugary cereal or oatmeal or english muffins. The coffee was good and they had real half & half cream. Staff was great and room was clean.
Did an online booking and not 1 but 2 rooms were taken after i went to the room and couldnt get in
The place is a dump
Parking area had several people hanging out near vehicles smoking ****. Lights in the room didn’t work. Guy sitting beside our door in the hallway clearly high. Decided that was a big NOPE! Got back in the car drove 2 1/2 hours to a different town that had a room available at Holiday Inn Express.
We drove 7 hours to Plaiview for a baseball showcase for my son. We arrived a little after midnight and was told they do not have a room for us. The lady at the front desk gave us a room with 1 bed for 3 of us and a pull away bed. The bed was absolutely nasty with stains all over it. I have plenty of pictures. The whole place was nasty and dirty and smelt horrible. I want a refund!!!