酒店回复: Dear Eleanor, We’re sorry to hear about your experience. What you described falls far below the standards we aim to uphold, and we apologize for the inconvenience and discomfort you faced. Cleanliness and professional service are non-negotiable, and the fact that it took multiple room changes to find a satisfactory one is unacceptable. Your comments have been escalated to our management team for immediate review and corrective action. We appreciate your remarks, as they help us identify issues and work toward meaningful improvements. We hope you’ll consider giving us another chance in the future to provide the quality and care every guest deserves.Sincerely,Hotel Management
3.0分
家庭亲子
原文
翻译提供方：Google
我不太喜欢这个地方，房间里有很多香烟味。
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酒店回复: Dear Angely, Thank you for staying with us and informing us about the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management
1.0分
其他
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The mattresses worn, lumpy and extremely uncomfortable and the pillows flat and useless. There was some type of substance smeared on the lampshade that resembled fecal matter and the heater gave off an unpleasant oder when running.
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酒店回复: Dear Guest, Thank you for sharing your feedback about your recent stay. We sincerely apologize for the condition of your room and the discomfort you experienced with the mattress and pillows. The issues you described, including the cleanliness of the lampshade and the odor from the heater, fall far short of our standards. Please know that this feedback has been shared with our housekeeping and maintenance teams for immediate attention and corrective action. We value your input and appreciate you bringing these matters to our attention so we can improve.Sincerely, Hotel Management
2.0分
情侣出游
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The amnesties were not as expected, said breakfast, but all I saw was coffee and hot water with some muffins and oatmeal packets
The room had a smell of sewer and cigarettes
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酒店回复: Dear Guest, We sincerely apologize that your stay did not meet expectations. We regret that the breakfast offerings were not as advertised and that the condition of your room impacted your comfort. Providing a clean, welcoming environment and clear communication about amenities is very important to us, and we are sorry this was not your experience. Your feedback has been shared with our housekeeping and food service teams so that corrective action can be taken. We take them seriously and are committed to improving. Please give us another chance to show you the outstanding service that we typically provide.Sincerely, Hotel Management
3.0分
其他
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Kind of dirty. Smelled like mildew. Bed and pillows were awful. Weird flashing lights in ceiling. 2nd night lady was barely at desk. Had to call to get her to come to desk to help. People were smoking at front door. Had to walk through smoke.
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酒店回复: Dear Guest, We sincerely apologize for the experience you described. A clean, comfortable room and attentive service are fundamental to us, and we regret that your stay was impacted by cleanliness concerns and maintenance issues. We also apologize for the inconvenience you faced with staffing at the front desk and the smoke near the entrance. Your feedback has been shared with our concerned teams so that corrective action can be taken immediately. Thank you for bringing these matters to our attention. We will work to ensure future guests have a much more pleasant stay.Sincerely, Hotel Management
5.0分
商务出差
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Staff was nice. Room was clean. Just in my room the mattress had a liner on it which every time I moved it made noises. Most Extended Stay all ready have the basics in the room. Dishes, pans, dish soap . But this one didn't have nothing. You had to request it to be brought to the room and that's if they had it available
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酒店回复: Thank you for staying with us and for sharing your feedback. We’re glad to hear our staff made a positive impression and that your room was clean. We apologize for the inconvenience with the mattress liner and for the lack of in-room kitchen items. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a smoother, more comfortable stay in the future.
我最近入住了 Extended Stay America – Chicago – Schaumburg – I-90 酒店，总体来说体验非常好。
这一片区域是比较安全舒适的，周围有很多的酒店，这个酒店算是性价比很高的，里面虽然有微波炉，但是实际上没有锅碗，那些东西也用不了，早餐就是桌子上放了一些麦片饼干咖啡，不是那种可以坐下来吃的早餐
接客最悪。
酒店位置距离芝加哥市区比较远. 房间空间很大. 虽然有冰霜 微波炉等 但酒店设施很旧. 感觉不太干净.房间很大一股烟味. 虽说包早餐 但选择东西不多. 只是咖啡和蛋糕而已. 估计不会再入住
客户服务不专业，房间不干净，有蟑螂的味道，我们换了 6 个房间才满意
我不太喜欢这个地方，房间里有很多香烟味。
The mattresses worn, lumpy and extremely uncomfortable and the pillows flat and useless. There was some type of substance smeared on the lampshade that resembled fecal matter and the heater gave off an unpleasant oder when running.
The amnesties were not as expected, said breakfast, but all I saw was coffee and hot water with some muffins and oatmeal packets
The room had a smell of sewer and cigarettes
Kind of dirty. Smelled like mildew. Bed and pillows were awful. Weird flashing lights in ceiling. 2nd night lady was barely at desk. Had to call to get her to come to desk to help. People were smoking at front door. Had to walk through smoke.
Staff was nice. Room was clean. Just in my room the mattress had a liner on it which every time I moved it made noises. Most Extended Stay all ready have the basics in the room. Dishes, pans, dish soap . But this one didn't have nothing. You had to request it to be brought to the room and that's if they had it available