酒店回复: Dear Guest,Thank you for staying at our hotel and for taking the time to write a review. Although your overall visit was pleasant, we apologize for the difficulty you experienced with our service. Your sincere feedback, including the comments about what we did right and areas where we can improve, helps us better our customer service. We have shared your concerns with the appropriate individuals, and we have taken action to ensure a better experience for future guests. Weappreciate your patience and hope to see you again soon.Sincerely,By Hotel Management

酒店回复: Dear Christophe,Thank you for taking the time to share your experience. I am shocked to hear about thesituations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team. Deposit is already refunded on check out date and would back to your card automatically. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management.Sincerely,By Hotel Management

酒店回复: Dear Valued Guest,Thank you for staying at our hotel and for taking the time to write a review. Although your overall visit was pleasant, we apologize for the difficulty you experienced with our service. Your sincere feedback, including the comments about what we did right and areas where we can improve, helps us better our customer service. We have shared your concerns with the appropriate individuals, and we have taken action to ensure a better experience for future guests. Weappreciate your patience and hope to see you again soonSincerely,By Hotel Management

酒店回复: Dear Valued Guest,Thanks for sharing your valuable feedback. We appreciate it. Sincerely,By Hotel Management

酒店回复: Dear Jose,Thank you for taking the time to complete this review. We apologize for not being able to provide you with an overall perfect stay. Your fair and honest feedback will help us to continue to improve our overall operations. Thanks for letting me know.On behalf of our entire staff we thank you for your business and we hope to see you again whenyour travels bring you back to the area!Sincerely,Management

酒店回复: Dear Fernando,Thank you for taking the time to write such a thorough and detailed review regarding your mostrecent stay. I hope you will accept our sincerest apologies for bad experiences that you have encountered and that you did not receive immediate action regarding the necessity of correcting such issues as quickly as possible. Our hotel staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We also appreciate your time in pointing out the facilities in most need of attention as we work towards updating and improving upon our accommodations.We are working to take care of all of the issues that you addressed and we thank you for takingthe time to share your experience.Sincerely,By Hotel Management

酒店回复: Dear Patrick,Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management.We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve.Sincerely,By Hotel Management