酒店回复: Dear Guest,Thank you for staying at our hotel and for taking the time to write a review. Although your overall visit was pleasant, we apologize for the difficulty you experienced with our service. Your sincere feedback, including the comments about what we did right and areas where we can improve, helps us better our customer service. We have shared your concerns with the appropriate individuals, and we have taken action to ensure a better experience for future guests. Weappreciate your patience and hope to see you again soon.Sincerely,By Hotel Management
2.0分
家庭亲子
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翻译提供方:Google
质量很差的汽车旅馆,价格也这么贵。而且,他们还把我的押金兑现了,简直是胡扯。
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酒店回复: Dear Christophe,Thank you for taking the time to share your experience. I am shocked to hear about thesituations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team. Deposit is already refunded on check out date and would back to your card automatically. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management.Sincerely,By Hotel Management
4.0分
家庭亲子
原文
翻译提供方:Google
我们玩得很开心。干净、友好。附近有餐厅。我很乐意再来。
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酒店回复: Dear Valued Guest,Thank you for staying at our hotel and for taking the time to write a review. Although your overall visit was pleasant, we apologize for the difficulty you experienced with our service. Your sincere feedback, including the comments about what we did right and areas where we can improve, helps us better our customer service. We have shared your concerns with the appropriate individuals, and we have taken action to ensure a better experience for future guests. Weappreciate your patience and hope to see you again soonSincerely,By Hotel Management
5.0分
其他
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翻译提供方:Google
我喜欢一切都非常快。
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酒店回复: Dear Valued Guest,Thanks for sharing your valuable feedback. We appreciate it. Sincerely,By Hotel Management
4.0分
其他
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翻译提供方:Google
出色地
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酒店回复: Dear Jose,Thank you for taking the time to complete this review. We apologize for not being able to provide you with an overall perfect stay. Your fair and honest feedback will help us to continue to improve our overall operations. Thanks for letting me know.On behalf of our entire staff we thank you for your business and we hope to see you again whenyour travels bring you back to the area!Sincerely,Management
1.0分
其他
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翻译提供方:Google
坏的
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酒店回复: Dear Fernando,Thank you for taking the time to write such a thorough and detailed review regarding your mostrecent stay. I hope you will accept our sincerest apologies for bad experiences that you have encountered and that you did not receive immediate action regarding the necessity of correcting such issues as quickly as possible. Our hotel staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We also appreciate your time in pointing out the facilities in most need of attention as we work towards updating and improving upon our accommodations.We are working to take care of all of the issues that you addressed and we thank you for takingthe time to share your experience.Sincerely,By Hotel Management
2.0分
其他
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There were a lot of homeless in the area. The staff was great but there was lots of “activity” throughout the entire night into the early morning when we left. Did not promote a safe feeling for my family.
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酒店回复: Dear Patrick,Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management.We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve.Sincerely,By Hotel Management
我们在这里住了一晚,房间在二楼,整体来说不错,但是房间里的空调太吵了,导致我没睡好。
我真的不推荐这家酒店,入住请自负风险。
总的来说,我在这里住了好几个晚上,员工们都很棒!地理位置也很好。如果能提供自动售货机之类的就更好了。
如果您到达较晚并且想在离开前休息一会儿,这里是一个不错的住宿地点。
质量很差的汽车旅馆,价格也这么贵。而且,他们还把我的押金兑现了,简直是胡扯。
我们玩得很开心。干净、友好。附近有餐厅。我很乐意再来。
我喜欢一切都非常快。
出色地
坏的
There were a lot of homeless in the area. The staff was great but there was lots of “activity” throughout the entire night into the early morning when we left. Did not promote a safe feeling for my family.