酒店回复: Thank you for your feedback, Claudio. We’re glad to hear you enjoyed our breakfast and cleanliness. We appreciate your comments regarding pricing, as rates can vary based on demand and season, and we’ll keep your input in mind. We hope to welcome you back to La Quinta Inn & Suites Kerrville in the future.
3.0分
其他
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Rooms need upgrading
Condition of the bathroom was poor. Lots of rusted and grimy corners around the shower and floor. AC didn’t work well either and room smelled musty/moldy.
Also, doors were very thin and we didn’t feel very secure.
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酒店回复: Thank you for sharing your experience. We’re sorry to hear that the room condition did not meet expectations. The comments regarding the shower area, musty odor, and AC performance have been forwarded to our maintenance and housekeeping teams for correction. We are also in the process of updating guest rooms and improving fixtures and finishes to prevent issues like rust or worn areas.Your feedback about door insulation and overall room security is appreciated and will be reviewed as part of our property improvement planning. We value guest comfort and safety, and observations like yours help guide those efforts.Thank you again for staying with us and for taking the time to let us know where improvements are needed.
4.0分
其他
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The bathroom needs an exhaust fan, a robe hook near the shower, more shelf space for personal items next to the sink area, and a night light. This is a disability room and is nice but bathroom needs above improvements for people using a Walker or wheelchair.
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酒店回复: Thank you, Katharine, for taking the time to share your feedback and for staying with us. We’re glad you found the accessibility of the room helpful, and we truly appreciate your thoughtful suggestions about additional bathroom features.Just to clarify, our bathrooms do have an exhaust system in place—it operates with a central fan that circulates air throughout the property, which is why you see a vent-style cover in the bathrooms. This design eliminates the need for noisy individual exhaust fans in each room.Your comments about adding a robe hook, extra shelving, and a night light are excellent ideas, especially for guests using walkers or wheelchairs, and we will keep them in mind as we continue planning improvements. Thank you again for your valuable input, and we hope to welcome you back soon.
5.0分
其他
Love the couch, the cold lemon water in the lobby 24 hrs and the 24 hr coffee. The front desk was super nice and friendly.
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酒店回复: Thank you so much for your kind words! We’re delighted you enjoyed the comfy couch, the 24-hour lemon water and coffee, and the welcoming service from our front desk team. Providing those little touches to make our guests feel at home is what we love to do. We look forward to welcoming you back again soon! 🌟
3.0分
其他
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Musky rooms
Overall property is fine. You can tell most stuff has been updated but the paint is worn down and the rooms are musky like they were smoked in. Unfortunately there were hairs in the bed but the bathroom and floors were clean. Very friendly staff.
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酒店回复: Hi Nicole, thank you for taking the time to share your experience. I’m truly sorry for the issues you encountered with the room odor and bedding. While I’m glad you found our staff friendly and the bathroom and floors clean, the concerns you mentioned are being addressed with our team. Your feedback is valuable and will help us improve.
2.0分
其他
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Front desk very friendly. Room large but run down. Doors in hallways, all trim and wood work are beat up and looks like DIY repairs and painting. Room smells terrible, limited parking and the bed is awful.
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酒店回复: Hi Jennifer, thank you for sharing your feedback. I’m glad to hear our front desk team provided friendly service, but I sincerely apologize for the condition and odor issues you experienced in your room, as well as the concerns with parking and bedding. Your comments about the property’s upkeep and repairs are being taken seriously and will be addressed with our team. We truly appreciate you bringing these matters to our attention so we can improve.
1.0分
商务出差
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Older property, room door had crack between door and wall that you could see into the hall. Shower had mold down the middle, sheets had blood on them and hair from previous guest. Would not recommend.
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酒店回复: Thank you for sharing this feedback. We sincerely apologize for the condition of the room you described. The issues regarding the door gap, shower mold, and the unacceptable state of the linens have been brought to the attention of our housekeeping and maintenance departments for immediate correction. This is not the level of cleanliness or care we aim to provide, and your comments are being used to ensure these concerns are addressed and prevented going forward. Thank you for bringing this to our attention.
4.0分
商务出差
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TV did not work and someone came to the room to fix/use the master remote immediately.
That being said, during the same room visit. I mentioned the lighted mirror did not work. A work order was supposed to have been put in on that Tuesday night, but the light was not fixed and no word by departure on Friday morning.
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酒店回复: Thank you for your feedback and for bringing the issue with the lighted mirror to our attention. We apologize that it was not fixed during your stay. A work order was indeed submitted, but please note that when the lights in the mirror go out, the entire mirror needs to be replaced, which can take some time to complete. We appreciate your understanding and hope to have the opportunity to provide you with a fully functional room on your next visit.
5.0分
其他
Stay here
Big breakfast with oatmeal and eggs and sausage and bagels and yogurt and fruit and clean! Waffles too! Beds clean and firm
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酒店回复: Thank you so much for your wonderful review! We're thrilled to hear you enjoyed our big breakfast spread and found the rooms clean and comfortable. Your kind words mean a lot to us, and we hope to welcome you back again soon!
4.0分
情侣出游
The room was a bit dirty, the bathroom was in poor condition but the staff was excellent.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear that our staff made a positive impression, and we sincerely apologize that the room and bathroom did not meet your expectations. Your comments will help us make improvements for future guests.
酒店不错，但价格像高端酒店。早餐不错。干净。
Rooms need upgrading
Condition of the bathroom was poor. Lots of rusted and grimy corners around the shower and floor. AC didn’t work well either and room smelled musty/moldy.
Also, doors were very thin and we didn’t feel very secure.
The bathroom needs an exhaust fan, a robe hook near the shower, more shelf space for personal items next to the sink area, and a night light. This is a disability room and is nice but bathroom needs above improvements for people using a Walker or wheelchair.
Love the couch, the cold lemon water in the lobby 24 hrs and the 24 hr coffee. The front desk was super nice and friendly.
Musky rooms
Overall property is fine. You can tell most stuff has been updated but the paint is worn down and the rooms are musky like they were smoked in. Unfortunately there were hairs in the bed but the bathroom and floors were clean. Very friendly staff.
Front desk very friendly. Room large but run down. Doors in hallways, all trim and wood work are beat up and looks like DIY repairs and painting. Room smells terrible, limited parking and the bed is awful.
Older property, room door had crack between door and wall that you could see into the hall. Shower had mold down the middle, sheets had blood on them and hair from previous guest. Would not recommend.
TV did not work and someone came to the room to fix/use the master remote immediately.
That being said, during the same room visit. I mentioned the lighted mirror did not work. A work order was supposed to have been put in on that Tuesday night, but the light was not fixed and no word by departure on Friday morning.
Stay here
Big breakfast with oatmeal and eggs and sausage and bagels and yogurt and fruit and clean! Waffles too! Beds clean and firm
The room was a bit dirty, the bathroom was in poor condition but the staff was excellent.