酒店回复: Thank you for your feedback, Claudio. We’re glad to hear you enjoyed our breakfast and cleanliness. We appreciate your comments regarding pricing, as rates can vary based on demand and season, and we’ll keep your input in mind. We hope to welcome you back to La Quinta Inn & Suites Kerrville in the future.
4.0分
家庭亲子
Overall, a great stay, it could use an upgrade on the beds, as it was not as good as I had hoped it would be, other than that it was great! ⭐️⭐️⭐️
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酒店回复: Thank you so much for your feedback, Adrian. We’re glad to hear your stay was overall great and truly appreciate your kind rating. We are currently in the process of updating many areas of the hotel, including our mattresses, as part of our ongoing renovations. We’re excited about these improvements and appreciate your patience as we continue upgrading for a better guest experience.Thank you again for staying with us!
1.0分
其他
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Staff was unprofessional, room was not clean, carpet smelled and was wet, shower sprayed all over the bathroom. I paid for two queen beds and me the room has two full size that are hard and uncomfortable. Will NEVER stay there again
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酒店回复: We are very sorry to hear about your experience and appreciate you taking the time to share this feedback. This is certainly not the stay we want our guests to have.I want to address one point for clarity: our property does not have queen-size beds and has never offered queen-size beds. All of our double rooms come with two full-size beds, and that is how they are listed across all booking platforms. I’m sorry for any confusion that may have happened during the reservation process.Regarding the cleanliness concerns, the wet carpet, and the shower issue, these are absolutely items we take seriously. I will be reviewing your room’s condition with our housekeeping and maintenance teams to ensure these problems are corrected immediately.We appreciate you bringing this to our attention, and we will use your comments to make the improvements needed.
2.0分
其他
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Just stayed one night during a roadtrip and breakfast was very limited (OJ was more like a syrup not diluted at all). Found hairs on the bedsheet and cleaning products were left on the counter. Not a great experience.
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酒店回复: Thank you for taking the time to leave your feedback. I’m very sorry to hear about the issues you experienced during your stay. Finding hair on the bedsheet and leftover cleaning products is not acceptable, and I apologize that the room was not properly inspected before your arrival.We are also sorry about the breakfast quality, especially the orange juice. We’ve already addressed this with our breakfast staff to ensure it is mixed correctly and monitored throughout the morning.Your experience is not the standard we strive to provide, and we appreciate you bringing these concerns to our attention so we can correct them moving forward. We hope you’ll consider giving us another chance in the future to provide a much better stay.Thank you again for sharing your experience with us.
4.0分
其他
Staff was very courteous!
Room's alarm clock was set for 6;00 am. We did not set it.
Phone had a message for previous client and we could not get it off.
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酒店回复: Thank you, Virginia, for sharing your feedback. We’re glad to hear our team was courteous and that you enjoyed your stay overall. We apologize for the early alarm and the leftover message on the phone — we’ll make sure our housekeeping team checks these details more carefully moving forward. We hope to welcome you back soon!
4.0分
其他
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This facility is fine...it feels like a LaQuinta that was really nice 10 years ago. Needs a little TLC...ceiling hanging, ripped carpets, paint chipping, stairwells are banged up and smell...just a few. It just feels old.
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酒店回复: Thank you, Johnny, for sharing your feedback. We’re glad you enjoyed your stay and appreciate your honest comments. You’re absolutely right — our property is currently undergoing remodeling to refresh guest rooms, hallways, and common areas. The ceiling you mentioned has already been repaired, and we’ve recently installed new gutters to correct a prior leak issue. We’re excited about all the improvements underway and hope you’ll visit us again soon to see the updates and enjoy an even better stay.
2.0分
商务出差
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Disappointed my room was second floor where the hotel is remodeling you can literallyhear the workers.cussing, laughing playing loud music not cool. My room wasn’t clean. The bedding has stains and normally this is my choice to stay hotels are not cheap to stay for one night cause you’re so tired to drive home after working 14 hours just saying disappointment and plus I live an hour and 15 minutes away
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酒店回复: Thank you for sharing your feedback. I sincerely apologize that your recent stay fell short of expectations. We understand how important rest and comfort are after a long workday, and I’m truly sorry for the inconvenience caused by nearby renovation noise and the condition of your room. This is not the experience we want for our guests.We’re currently upgrading several areas of the hotel to enhance the overall guest experience, and I regret that this impacted your stay. I’ve shared your comments with our housekeeping and maintenance teams to ensure better inspection and assignment of rooms away from active work areas.
2.0分
其他
Very comfortable, super front desk personnel. Room was very well used… needed a of TLC. Disappointing! .
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酒店回复: Thank you, Dan, for your feedback and kind words about our front desk team. We’re glad you found your room comfortable but truly regret that the condition did not meet your expectations. We’re in the process of updating and refreshing several guest rooms to address exactly this type of concern, and your comments help guide those improvements. We appreciate you staying with us and hope you’ll give us another opportunity to provide a better experience on your next visit to Kerrville.
5.0分
情侣出游
Overall was a good stay. Hot tub was a little hard to get into being how step was so low and I have bad knee's so getting in and out was impossible.
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酒店回复: Thank you so much for sharing your feedback and for your wonderful rating! We’re glad to hear you enjoyed your stay overall. We truly appreciate your comment regarding the hot tub access — we understand how important comfort and accessibility are, and we’ll review options to make entry and exit easier for all guests. We hope to welcome you back again soon for another relaxing visit.
4.0分
其他
For some reason I always get put in a handicap room. Not handicapped. Would feel better if they saved space for those who need the handicap amenities.
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酒店回复: Thank you for your 8/10 rating and for taking the time to share your concern.I did want to clarify that your reservation was made through *******, and the room type they submitted to us for your stay was an ADA/handicap-accessible room. We don’t change these room types ahead of arrival because we don’t know whether the accessible features are needed. However, at check-in, you’re always welcome to request a non-ADA room, and if we have one available we’re happy to make that switch.We truly appreciate you staying with us and hope to see you again.
酒店不错，但价格像高端酒店。早餐不错。干净。
Overall, a great stay, it could use an upgrade on the beds, as it was not as good as I had hoped it would be, other than that it was great! ⭐️⭐️⭐️
Staff was unprofessional, room was not clean, carpet smelled and was wet, shower sprayed all over the bathroom. I paid for two queen beds and me the room has two full size that are hard and uncomfortable. Will NEVER stay there again
Just stayed one night during a roadtrip and breakfast was very limited (OJ was more like a syrup not diluted at all). Found hairs on the bedsheet and cleaning products were left on the counter. Not a great experience.
Staff was very courteous!
Room's alarm clock was set for 6;00 am. We did not set it.
Phone had a message for previous client and we could not get it off.
This facility is fine...it feels like a LaQuinta that was really nice 10 years ago. Needs a little TLC...ceiling hanging, ripped carpets, paint chipping, stairwells are banged up and smell...just a few. It just feels old.
Disappointed my room was second floor where the hotel is remodeling you can literallyhear the workers.cussing, laughing playing loud music not cool. My room wasn’t clean. The bedding has stains and normally this is my choice to stay hotels are not cheap to stay for one night cause you’re so tired to drive home after working 14 hours just saying disappointment and plus I live an hour and 15 minutes away
Very comfortable, super front desk personnel. Room was very well used… needed a of TLC. Disappointing! .
Overall was a good stay. Hot tub was a little hard to get into being how step was so low and I have bad knee's so getting in and out was impossible.
For some reason I always get put in a handicap room. Not handicapped. Would feel better if they saved space for those who need the handicap amenities.