酒店回复: Hello Lynne,Thank you for your review and great feedback. We certainly appreciate you giving our amazing Team a shout out and are so grateful for your rating. We truly hope you come back and stay with us again!
2.0分
商务出差
原文
翻译提供方：Google
酒店安装了新的信用卡系统，但我不懂如何使用。他们多次扣款，但问题仍未解决。
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酒店回复: Hello there,Thank you for your review, we appreciate you staying with us please accept our sincere apologies for the credit card issues you experienced. Please call the hotel if the matter has not been resolved. Thank you for your patience.
1.0分
其他
原文
翻译提供方：Google
房间里有活蟑螂，还有吵闹尖叫奔跑的孩子。我们绝对不会再回来了
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酒店回复: Hello Steven,Thank you for staying with us and providing your feedback. We will share and address your concerns with our team and Pest Control Company. We hope to have an opportunity to better host you again in the future.
1.0分
商务出差
原文
翻译提供方：Google
床上有白色污渍，房间又小又旧，我预订了两晚，但只住了一晚。
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酒店回复: Hello Clorinda,Thank you for staying with us and providing your feedback. Please accept our sincere apologies for your experience and rest assured we will share and address your concerns with our team. We hope to have an opportunity to better host you again in the future.
4.0分
家庭亲子
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We frequently use this location. After I made a mistake on my booking date in need of an unanticipated midnight check in, Rhys was very helpful in getting things corrected with my ******* rep. The only downside was Jessica telling us the they don’t have late check out.
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酒店回复: Hello Mykesha,Thank you for reviewing your stay with us at the La Quinta By Wyndham Orange TX. It's great to learn that you had a great stay and Rhys took great care of you during check in. I am truly sorry about the late check out option not being available during your stay. Thank you also for your loyalty to our location and we look forward to welcoming you back soon.
3.0分
商务出差
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Very friendly staff. Awesome breakfast. The bathroom, especially the shower/tub was in really rough shape though. Rust spots showing, very unprofessional caulking, etc.
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酒店回复: Hello Kaitlin,I appreciate your feedback; this is definitely not the experience we want you to have when staying with us, please accept our sincere apologies. Rest assurred we will addressing your concerns and thank you for bringing this matter to my attention.
4.0分
其他
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The overall hotel was clean, and the staff was very accommodating. The pool area needs restoration. I was looking forward to the hot tub, but I decided not to get in because of the need for cleaning and repair. The manager did ask the next morning how my stay was, and I mentioned it. She seemed very open to checking into it. Overall, the hotel was clean.
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酒店回复: Hello Kaley,Thank you for staying with us and providing your feedback. Rest assured we will share and address your concerns with our maintainance team. We also hope to have an opportunity to better host you again in the future.
4.0分
其他
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I asked the service individual to (after we checked out) to wipe down the inside of the bathroom door. It was very dirty, also was the lamps and shades. I reported to the front desk that there was no hot water in the sink. overall the room and bathroom needs a thorough cleaning. the room cleanliness was only adequate.
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酒店回复: Hello Bonnita,Thank you for staying with us and providing your feedback. We will share and address your concerns with our team. We hope to have an opportunity to better host you again in the future.
办理入住手续快捷友好。停车场干净、维护良好且光线充足。大堂干净整洁，看起来最近刚翻新过。房间也干净整洁，最近刚翻新过。
我们预订了一间本来可以睡 5 个人的房间，结果却只能睡 4 个人。我们不得不去沃尔玛买了一张充气床，让一个人睡在地板上。
工作人员友好且乐于助人。对于携带宠物旅行的我们来说非常周到！这绝对不是丽兹酒店，但就价格而言，这里干净舒适！
酒店安装了新的信用卡系统，但我不懂如何使用。他们多次扣款，但问题仍未解决。
房间里有活蟑螂，还有吵闹尖叫奔跑的孩子。我们绝对不会再回来了
床上有白色污渍，房间又小又旧，我预订了两晚，但只住了一晚。
We frequently use this location. After I made a mistake on my booking date in need of an unanticipated midnight check in, Rhys was very helpful in getting things corrected with my ******* rep. The only downside was Jessica telling us the they don’t have late check out.
Very friendly staff. Awesome breakfast. The bathroom, especially the shower/tub was in really rough shape though. Rust spots showing, very unprofessional caulking, etc.
The overall hotel was clean, and the staff was very accommodating. The pool area needs restoration. I was looking forward to the hot tub, but I decided not to get in because of the need for cleaning and repair. The manager did ask the next morning how my stay was, and I mentioned it. She seemed very open to checking into it. Overall, the hotel was clean.
I asked the service individual to (after we checked out) to wipe down the inside of the bathroom door. It was very dirty, also was the lamps and shades. I reported to the front desk that there was no hot water in the sink. overall the room and bathroom needs a thorough cleaning. the room cleanliness was only adequate.