The Hotel is absolutely wonderful! The staff are all very pleasant and treat me like royalty. The room is super clean , fresh smell, ice cold AC. The pool is sparkling nice, even the hottub is healing fresh. Everything is in order. It feels like a peaceful slice of heaven here. Thank you Jason and all your wonderful people who are making my stay here exquisite. ❤️
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酒店回复: Dear Christopher, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Our mission is to deliver tremendous value to each guest, and we are super excited to know that we have served you exceptionally. Let us know the next time you're coming to Spring so we can deliver an incredible SureStay guest experience! Best Regards, Customer Care Team
5.0分
情侣出游
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It was a very lovely hotel and staff was kind and breakfast is served in the morning WiFi is great and had a great pool and water is usually blue and clean the showers was nice I enjoyed myself and I’m sure my other did as well so yes i recommend a stay
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酒店回复: Dear Damion R, thank you for your wonderful review! We're delighted to hear that you had a lovely stay and enjoyed our kind staff, breakfast, and the pool. It's great to know that you found the Wi-Fi reliable and the showers nice as well. We appreciate your recommendation and look forward to welcoming you and your family back for another enjoyable visit! Best Regards, Customer Care Team
5.0分
独自旅行
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Everything about the hotel shows the pride the staff and management care about the property and their guests. Rooms are cleanest of any hotel i have stayed in. Staff is attentive to requests. Constantly making improvements and repairs when necessary. Would recommend no other hotels in the area.
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酒店回复: Dear Shane H, thank you so much for your wonderful feedback! We’re thrilled to hear that you noticed the dedication and pride our staff and management take in maintaining the property and ensuring our guests have a comfortable stay. It’s fantastic to know that you found our rooms to be the cleanest and that our team was attentive to your needs. Your recommendation means the world to us, and we look forward to welcoming you back on your next visit! Best Regards, Customer Care Team
1.0分
情侣出游
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Bathroom was dirty and dilapidated. Towels were dirty. Just a sign of this level of motel. Cleaning service came into the room when the placard was on the door that said do not disturb. Privacy violation. The pool was cloudy. The only bright spot was the vending machine that dispensed 2 sodas for the price of one.
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酒店回复: Dear David, Thank you for bringing these issues to our attention. We’re truly sorry to hear about the cleanliness concerns with the bathroom and towels, as well as the privacy violation with the cleaning service. We understand the importance of maintaining high standards and will address these matters immediately. We’re also sorry to hear about the pool and will ensure it is properly maintained. On a positive note, we’re glad you enjoyed the vending machine offer. Your feedback is valuable, and we hope to provide a more positive experience in the future. Best Regards, Customer Care Team
5.0分
商务出差
From making the reservation, to the breakfast in the morning was fantastic , the onsite spa does wonders as well. Overall 10/10 I do recommend
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酒店回复: Dear Guest, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Our mission is to deliver tremendous value to each guest, and we are super excited to know that we have served you exceptionally. Let us know the next time you're coming to Spring so we can deliver an incredible SureStay Hotel guest experience! Best Regards, Customer Care Team
5.0分
商务出差
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The staff is helpful, attentive and, most importantly, caring and understanding. Property maintained very well and always clean. My first choice when in Spring, Texas on business . Recommend to everyone i talk to who asks where to stay when in the area. SH
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酒店回复: Dear Shane, thank you so much for that lovely review! We are frankly beyond words when our guests gift us the best rating for our helpful, attentive, and courteous services. It is a proud moment for our staff to be granted an honest review that brings out their best efforts to ensure excellent hygiene and provide maximum comfort to our customers. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at the SureStay Hotel with the finest of our facilities and services! Best Regards, Customer Care Team
5.0分
其他
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Convenient location for Woodlands and Spring, clean and updated rooms at an affordable price. Hotel staff are friendly, courteous and accommodating to your needs. I will recommend this hotel to my family and friends.
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酒店回复: Dear Guest, we are happy to have hosted you and served you well at the SureStay Hotel. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our location, facilities, and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times! Best Regards, Customer Care Team
5.0分
商务出差
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Great hotel & property if you are in need of a safe clean room. I’ve needed a place while in transition of moving & I found this hotel , location is perfect , the staff is always friendly and accommodating. They offer a daily complimentary breakfast which usually consist of toast with all the condiments , hot coffee, oatmeal & the cherry on top , fresh made waffles! We have made use of this and it’s been so helpful and saves us from having to go out and make an extra expense on breakfast! The environment has always felt safe & there is also washer & dryer available to use. Rooms are cleaned daily & new towels and sheets are always provided fresh whenever we asked. Thank you!
4.0分
情侣出游
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This is an older motel that has been redone with fresh paint, vinyl plank floors and nice blackout window shades. New furniture. A little rough around the edges because it is an old building, but very clean. Owners did a good job on a budget. Rooms are small but everything is here. Desk with office chair, dresser with TV, microwave, and frig. The bed was very comfy, the air works great and isn’t very loud. Just a little outside noise, nothing to keep us up. The toilet, vanity, and sink look new. One catch - we seemed to only have hot and very hot water? But the pressure was good. The toilet and tub are in a separate room with a door. The vanity is outside that. Typical for an older style motel. Staff was very nice. The small lobby has been nicely redone. Parking is well lit and the area is safe. Just off the interstate frontage road so easy on and off and access to everything. This is a very good budget friendly place.
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酒店回复: Dear Elizabeth, thank you for your detailed feedback and positive comments about our recently renovated motel. We're glad that you found our updated rooms clean and comfortable, with new furniture and convenient amenities. We understand that, being an older building, there might be some rough edges, but we're pleased that the overall experience was positive. We apologize for any inconvenience caused by the water temperature issue and appreciate you bringing it to our attention. Your feedback will be shared with our maintenance team for prompt resolution. We're pleased that our staff provided excellent service, as our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Let us know the next time you're coming to Spring so we can deliver an incredible SureStay Hotel guest experience! Best Regards, Customer Care Team
5.0分
商务出差
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It’s a nice motel off the beaten path the staff are always very courteous and polite more than willing to go above and beyond to assist you never had a problem there and they never bug you about checking out at the checkout time the rooms are Always clean and tidy
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酒店回复: Dear Guest, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Let us know the next time you're coming to Spring so we can deliver an incredible SureStay Hotel guest experience! Best Regards, Customer Care Team
The Hotel is absolutely wonderful! The staff are all very pleasant and treat me like royalty. The room is super clean , fresh smell, ice cold AC. The pool is sparkling nice, even the hottub is healing fresh. Everything is in order. It feels like a peaceful slice of heaven here. Thank you Jason and all your wonderful people who are making my stay here exquisite. ❤️
It was a very lovely hotel and staff was kind and breakfast is served in the morning WiFi is great and had a great pool and water is usually blue and clean the showers was nice I enjoyed myself and I’m sure my other did as well so yes i recommend a stay
Everything about the hotel shows the pride the staff and management care about the property and their guests. Rooms are cleanest of any hotel i have stayed in. Staff is attentive to requests. Constantly making improvements and repairs when necessary. Would recommend no other hotels in the area.
Bathroom was dirty and dilapidated. Towels were dirty. Just a sign of this level of motel. Cleaning service came into the room when the placard was on the door that said do not disturb. Privacy violation. The pool was cloudy. The only bright spot was the vending machine that dispensed 2 sodas for the price of one.
From making the reservation, to the breakfast in the morning was fantastic , the onsite spa does wonders as well. Overall 10/10 I do recommend
The staff is helpful, attentive and, most importantly, caring and understanding. Property maintained very well and always clean. My first choice when in Spring, Texas on business . Recommend to everyone i talk to who asks where to stay when in the area. SH
Convenient location for Woodlands and Spring, clean and updated rooms at an affordable price. Hotel staff are friendly, courteous and accommodating to your needs. I will recommend this hotel to my family and friends.
Great hotel & property if you are in need of a safe clean room. I’ve needed a place while in transition of moving & I found this hotel , location is perfect , the staff is always friendly and accommodating. They offer a daily complimentary breakfast which usually consist of toast with all the condiments , hot coffee, oatmeal & the cherry on top , fresh made waffles! We have made use of this and it’s been so helpful and saves us from having to go out and make an extra expense on breakfast! The environment has always felt safe & there is also washer & dryer available to use. Rooms are cleaned daily & new towels and sheets are always provided fresh whenever we asked. Thank you!
This is an older motel that has been redone with fresh paint, vinyl plank floors and nice blackout window shades. New furniture. A little rough around the edges because it is an old building, but very clean. Owners did a good job on a budget. Rooms are small but everything is here. Desk with office chair, dresser with TV, microwave, and frig. The bed was very comfy, the air works great and isn’t very loud. Just a little outside noise, nothing to keep us up. The toilet, vanity, and sink look new. One catch - we seemed to only have hot and very hot water? But the pressure was good. The toilet and tub are in a separate room with a door. The vanity is outside that. Typical for an older style motel. Staff was very nice. The small lobby has been nicely redone. Parking is well lit and the area is safe. Just off the interstate frontage road so easy on and off and access to everything. This is a very good budget friendly place.
It’s a nice motel off the beaten path the staff are always very courteous and polite more than willing to go above and beyond to assist you never had a problem there and they never bug you about checking out at the checkout time the rooms are Always clean and tidy