酒店回复: Dear Guest, Thank you for taking the time to share your experience. We are genuinely sorry to hear that your visit coincided with such a difficult occasion and that your brief time with us did not meet expectations. We understand how important it is to feel safe and supported, especially when traveling alone, and we regret that this was not your experience. Your comments have been shared with our team as we work to address these concerns and elevate our environment and services for all guests. We hope you will consider returning so we can provide the level of comfort and care you deserve.Sincerely,Hotel Management
酒店回复: Dear Deloris, We're sorry about your recent disappointing stay with your family. We value your past business and understand your frustration with the concerns you encountered, and we will be inspecting and addressing the issue immediately. We'd appreciate the opportunity to discuss your experience further and see if we can do anything to regain your trust. Please reconsider and give us another chance to demonstrate the quality of service you've come to expect from us in the past.Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for sharing your experience. It is disappointing to hear that aspects of your stay did not meet expectations. Clean and comfortable accommodations are important, and your feedback is valuable in helping to improve guest experiences. It is encouraging that the staff provided responsive service, and we appreciate your recognition of their efforts. Your input will be taken into consideration. We value your patronage and hope you will stay with us again. We are confident you will have a much-improved experience.Sincerely,Hotel Management
酒店回复: Dear Norris, Thank you for taking the time to tell us about your visit. We always want to exceed our guests' expectations, so we are disappointed this was not your experience. Our front desk can always help you while you are our guest. Please allow us to discover what went wrong so this does not happen again. We hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for choosing us. It is great to know you enjoyed your room and had some great encounters with the staff. However, we are sorry for not meeting your expectations with the breakfast choices and room upkeep. Your observations regarding breakfast options and room's maintenance have been received with gratitude. Feedback like yours is essential for us as it provides insights into our guests' experiences and preferences. We hope to have the opportunity to welcome you again and provide you with the high standard of service that you rightfully expect from us. Thank you for being so understanding.Sincerely,Hotel Management
酒店回复: Dear Katalyna, Thank you for taking the time to write a review. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
酒店回复: Dear Dora, We are sorry for your experience and understand how unsettling the disturbance must have been. Please know that we are investigating the situation to ensure it does not happen again. Our front desk team is always here to assist you. Also, our housekeeping and maintenance teams are at work to review and take action. Please allow us to provide a more comfortable and hassle-free experience next time.Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will ensure this is properly addressed.Sincerely,Hotel Management
房间可以，但空调和冰箱声音大，没有做饭的工具。
噩梦
准备去参加葬礼。经过 6 小时的车程后，我才登记入住并使用卫生间。大楼和电梯都很脏。登记入住 10 分钟后离开去参加守灵仪式。看了房间一段时间，使用了设施后就离开了。晚上 11 点回来，希望在开车 6 小时回家之前上床睡觉。停车场里挤满了无家可归的人，我还没来得及下车，4 辆警车就冲进了停车场。我甚至没在停车场过夜。作为一个独自旅行的女性，住在那里感觉不安全。不得不住在该地区的另一家酒店。120 美元加上 200 美元的杂费，入住一周后才退还?????不值得！
我之所以选择这家酒店，是因为我之前有过很棒的体验。接待人员很迅速，但不够私密。她给我钥匙时报出了我的房间号。房间里的窗户是开着的，外面的人很容易进入；浴缸里有头发（我住过的任何房间我都会打扫，因为从来没有真正打扫过）；淋浴间的油漆似乎正在融化并从墙上掉下来。我的房间有烟味，所以我喷了薰衣草，烟味就消失了。电视坏了。当我问接待人员时，她告诉我，我需要修理它，或者等到早上。更糟糕的是，隔壁房间的人把电视开得很大声，他们的孩子不停地尖叫和打架。不用说，这将是我最后一次选择这家酒店。
真实的评论。
我们进来时房间地板没有打扫干净。在 17 天的住宿期间，只有一次清洁服务。门禁卡随时都无法使用。设施很吵。承诺提供早餐，但只提供咖啡、水、茶和巧克力。总体而言，员工很好，而且反应迅速。
我们刚入住，就出现了四名警察，并将一名戴着手铐的男子带出了酒店。我想你可以说警察的存在是积极的，但是当一个地方的前门有专门的警察停车位时，这表明存在问题。这个地方很破旧，需要一些爱护。我们的房间里有一些白色灰尘，可能是建筑灰尘。不得不猛地关上门才能关好。隔壁房间里的人早上 8 点就大声播放音乐，然后听起来像是在玩电子游戏。我一点也不推荐。唯一的好事是，当我下楼吃早餐时，虽然两个咖啡壶都是空的，但工作人员立即说她会再煮一些，然后就真的煮了。
设施有限，没什么可喜欢的。没有冰块或制冰机。我不得不去前台要咖啡壶，然后又回去要咖啡杯。
绝对不会推荐，当我询问前台工作人员的下落时，坐在员工休息室的两名工作人员很粗鲁。他们打开了门，然后在我站在那里时关上了门，因为他们不是“前台工作人员”
对于临时预订来说还不错。
早上的早餐是燕麦棒和松饼。床还可以。毯子太少了。厨房太破旧了，炉子和柜台都烧焦了。地方很安静。在那里工作的人都很棒。
尽管我买了房间，前台的女士还是多收了我钱……我非常生气，再也不会来这里了。大厅里有一群年长的男人在喝酒，感觉非常不安全，作为一名 24 岁的女性，我担心自己的生命安全。
酒店网站上的图片无法与实际房间相提并论。桌子坏了（放在房间里不安全），床单很脏，不得不打电话给前台换干净的床单，很吵，走廊墙壁上到处都是白色补丁。
退款延迟/缺乏专业性
我最近住在这家酒店，体验非常令人失望。他们宣传早餐，但结果只有糖果、巧克力和淡咖啡——完全不是我们所期望的。此外，他们还向我们收取了 100 美元的费用，他们承诺会退还这笔钱。两个月过去了，我们仍然没有收到退款。我们打了很多次电话，经理迈克尔非常无礼，在我和他通话时多次挂断电话。这种缺乏专业性和糟糕的服务给人留下了不好的印象。我不会向任何人推荐这家酒店。