酒店回复: We're sorry to hear that you didn't receive the level of service we strive to provide to all of our guests. Please know that we are taking this feedback very seriously, and we will be addressing it with our team.
酒店回复: Thank you for your review, we appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that we did not meet all your expectations. We have taken your feedback on board and will strive to make improvements accordingly.
3.0分
家庭亲子
The pool was not the best. The hot tub eas disgusting and the main pool looked liked it wasnt cleaned in weeks.
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酒店回复: Thank you for your review, we appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you did not have a great experience at our property as we strive to make each stay enjoyable.
2.0分
家庭亲子
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Other than the room being reasonably clean, the rest of the hotel had a lot to be desired. They do not have blow dryers in the room. You need to get it from the front desk and make sure to return it after your stay or you’ll be charged a fee to have the cleaning staff return it for you. The kitchenette had nothing in it. If you want to cook or heat something up, you again need to go to the front desk and get it to bring to your room. The only cutlery is plastic throw away spoon knives and forks. No utensils to actually cook with. There is no phone in the room. So if there’s a problem, you again need to go down to the front desk. The pool and jacuzzi are unusable. Not only is the water black in the jacuzzi but you need to be able to reach over a fence that is at least 6’ tall to unlatch the gate leading to that area. Most people, including the front desk person can’t do that. So you can’t get in or out of that area unless you’re over 6’ tall.
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酒店回复: Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Houston North-Spring. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we did not meet all your expectations during your stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
2.0分
其他
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Dont waste your money here
Very dirty rooms and outdoor play areas, broken fencing, broken green hot tub. I have seen spiders here and there in hotels but never small bugs that scared me!! When we arrived our Ac was broke we did get another room and they replaced the entire unit and we were in the bigger room the next night which was nice but we didn't get any money comped back to us or anything. This hotel carried a smell on the floor that was horrid. The carpet needs to go and when we got in our room you could tell they did not vacuum or change our bed covers, it had stuff on it from the last visitor. This is the first hotel of many I have ever gave a bad report and the owner deserves it. The breakfast was absolutely horrible and not enough muffins,yogurts for the guests. They might have set out 5 and when gone that was it. I find it kind of funny they wont let me add my photos down below.. take that as another red flag for this place.
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酒店回复: Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Houston North-Spring. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we did not meet all your expectations during your stay. Your safety and concern is our priority. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
3.0分
商务出差
It’s supposed to be a non smoking hotel and I complained because one room next to mine were smoking grass and the smell was all over
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酒店回复: Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Houston North-Spring. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we did not meet all your expectations during your stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
4.0分
商务出差
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Overall the property was clean and well kept, but the ac unit in the bedroom wasn’t working properly. It would randomly shut off and had to keep restarting it. Very inconvenient and didn’t get much rest because of it.
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酒店回复: Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Houston North-Spring. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we did not meet all your expectations during your stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
3.0分
商务出差
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Very disappointed the hot tub was not working. Website indicated no issues when I booked, that was the #1 reason I booked with this hotel was that it indicated a hot tub.
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酒店回复: Thank you for your review, we appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you did not have a great experience at our hotel. We have taken your feedback on board and will strive to make improvement accordingly.
照顾小细节会带来不同
他们忽视了一些简单的方面，例如房间里不放水、缺乏肥皂、洗发水、毛巾很小。
床垫又旧又变形
当我中午12点30分到达时，他们给了我一个二楼的房间，我没有开门，走廊里有垃圾袋，听说其中一个房间里养了一只狗。我要求接待员给我安排一楼的房间。他非常友善地同意了，第二个房间有难闻的气味，床单很脏，浴室很脏，淋浴的排水管里有头发。他们留下了洗澡用的脏肥皂。事实上，我和我的女儿们睡不着。早上我告诉接待处房间条件很差，并预订了两晚。我去别的地方看看。接待员非常友好，因为房间很糟糕，我们甚至没有睡觉的几个小时都没有向我收费。我不推荐它。
非常好的酒店
好的
The pool was not the best. The hot tub eas disgusting and the main pool looked liked it wasnt cleaned in weeks.
Other than the room being reasonably clean, the rest of the hotel had a lot to be desired. They do not have blow dryers in the room. You need to get it from the front desk and make sure to return it after your stay or you’ll be charged a fee to have the cleaning staff return it for you. The kitchenette had nothing in it. If you want to cook or heat something up, you again need to go to the front desk and get it to bring to your room. The only cutlery is plastic throw away spoon knives and forks. No utensils to actually cook with. There is no phone in the room. So if there’s a problem, you again need to go down to the front desk. The pool and jacuzzi are unusable. Not only is the water black in the jacuzzi but you need to be able to reach over a fence that is at least 6’ tall to unlatch the gate leading to that area. Most people, including the front desk person can’t do that. So you can’t get in or out of that area unless you’re over 6’ tall.
Dont waste your money here
Very dirty rooms and outdoor play areas, broken fencing, broken green hot tub. I have seen spiders here and there in hotels but never small bugs that scared me!! When we arrived our Ac was broke we did get another room and they replaced the entire unit and we were in the bigger room the next night which was nice but we didn't get any money comped back to us or anything. This hotel carried a smell on the floor that was horrid. The carpet needs to go and when we got in our room you could tell they did not vacuum or change our bed covers, it had stuff on it from the last visitor. This is the first hotel of many I have ever gave a bad report and the owner deserves it. The breakfast was absolutely horrible and not enough muffins,yogurts for the guests. They might have set out 5 and when gone that was it. I find it kind of funny they wont let me add my photos down below.. take that as another red flag for this place.
It’s supposed to be a non smoking hotel and I complained because one room next to mine were smoking grass and the smell was all over
Overall the property was clean and well kept, but the ac unit in the bedroom wasn’t working properly. It would randomly shut off and had to keep restarting it. Very inconvenient and didn’t get much rest because of it.
Very disappointed the hot tub was not working. Website indicated no issues when I booked, that was the #1 reason I booked with this hotel was that it indicated a hot tub.