酒店回复: Thank you for your feedback and for rating us 8 out of 10! We’re glad to hear that you had a good experience during your stay.If there’s anything specific we can do to make your next visit even better, please let us know. We look forward to welcoming you back!Best regards,
1.0分
其他
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My room was not cleaned during my stay. I’m very disgusted and disappointed. Left the room around noon on 9/4 to attend an event. Stopped at the front desk on my way to ask for more toilet paper when the room is clean. I was then told that I had to ASK for my room to be cleaned during check-in. I WAS NOT TOLD THIS AT !!! My room was never cleaned I only received the toilet paper that I asked for and new toilet. The room was also loud from the a/c and the guest upstairs. I have a recording. The room was $398. I will never stay there again and will advise other to avoid this property. What a waste of money!!!!!
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酒店回复: Dear Angel,Thank you for sharing your feedback. I’m very sorry to hear about your disappointment with your stay. Our housekeeping service is provided every third day for multi-night stays, or upon request at any time, and I regret that this was not clearly communicated during check-in. Your comments will be used as a training opportunity to ensure all guests are fully informed of our service options moving forward.I also apologize for the noise disturbance you experienced from the A/C and neighboring room — we understand how important a quiet and comfortable stay is. Please know that your concerns have been shared with our team to review and address.We appreciate your comments and hope you might consider giving us another opportunity to provide a much better experience in the future.Kind regards,
2.0分
其他
The shower had a used soap in it, so I don't know how well the room was cleaned between guests. There was no hair dryer to use even at the front desk.
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酒店回复: Dear Andrea,Thank you for taking the time to share your feedback. I’m very sorry to hear about the cleanliness concern and the missing hair dryer during your recent stay. This certainly isn’t the experience we want our guests to have.Please know that I’ve shared your comments with our housekeeping and front desk teams to ensure these issues are promptly addressed and prevented in the future. We truly value your input as it helps us improve.We hope you’ll consider giving us another opportunity to provide you with a stay that better reflects our standards.Kind regards,
2.0分
其他
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Toilet never stopped running and eventually would not go down. When told staff after waiting for someone to appear for 15 mins they handed us a plunger.
House keeping did not stop in on a two night stay.
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酒店回复: Dear Chris,Thank you for taking the time to share your feedback. I’m very sorry to hear about the maintenance issue with your bathroom and the delay in receiving assistance. That’s certainly not the experience we want our guests to have, and we will review your comments with our team to ensure quicker response times when maintenance concerns arise.Our housekeeping service is provided every third day for multi-night stays, or anytime upon request, and I apologize if this was not clearly communicated during your visit. Your feedback helps us identify where we can improve both communication and service.We appreciate you bringing these matters to our attention and hope to have the opportunity to provide a more comfortable stay in the future.Kind regards,
1.0分
其他
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Old hotel
We stayed for one night. WiFi didn’t work. We asked the front desk for help. They reset it but didn’t resolve the issues. There was no curtain to black out the street lights for the room.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We sincerely apologize that your stay fell short of expectations. Reliable WiFi and a comfortable night’s rest are important, and we regret that the internet issue was not resolved during your visit and that your room lacked proper blackout curtains.We are currently undergoing renovations to update and improve many areas of the hotel, including guest room features and amenities. Feedback like yours helps us focus on the details that matter most to our guests, and we will be addressing the concerns you mentioned as part of this process.We truly appreciate your comments and hope you’ll consider giving us another opportunity in the future to provide you with a better experience once these updates are complete.Sincerely,
5.0分
商务出差
Everything is what you expect for a hotel/inn everything was clean and provided breakfast as well
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酒店回复: Thank you, Alex, for your kind words. We’re glad you enjoyed a clean, comfortable stay and our breakfast offerings. We appreciate your feedback and hope to welcome you back again soon!
5.0分
其他
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Staff was very attentive & answered any questions we had. Love the family feeling from the staff. Breakfast was hot and plentiful. Our second visit to this hotel and will be our go to whenever we are in town.
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酒店回复: Hello Karen,Thank you so much for your wonderful review! We’re delighted to hear that our team made you feel welcome and that you enjoyed the attentive service, hot breakfast, and family-like atmosphere during your stay. It means a lot to know this was your second visit and that we’ve become your go-to hotel when you’re in Carbondale.We truly appreciate your loyalty and look forward to welcoming you back again soon!Sincerely,
5.0分
其他
Great location not far from many food locations. Pool is nice. Outside patio is nice with swing and grill and firepit.
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酒店回复: Hello Melissa,Thank you for your fantastic review! We’re thrilled to hear you enjoyed our convenient location, pool, and outdoor patio with the swing, grill, and firepit. It’s great to know you had a relaxing and enjoyable stay with us.We look forward to welcoming you back on your next visit to Carbondale!Sincerely,
4.0分
家庭亲子
The concierge checking us in was so considerate and went out of his way to make sure we were comfortable.
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酒店回复: Hello Angela,Thank you for your kind review! We’re delighted to hear that our concierge made you feel comfortable and went out of his way to provide excellent service. We are currently undergoing renovations to enhance our property, and we appreciate your patience during this process. We look forward to welcoming you back on your next visit to Carbondale!Sincerely,
1.0分
家庭亲子
My room was under construction we had no mirrors in the room beside in the bathroom. Only had one night stand for two queen bed. Ceiling in the room was undone
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酒店回复: Dear Maurice,Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay. The hotel is currently undergoing renovations, which may have contributed to the issues in your room. We understand how these conditions affected your comfort and regret that your visit did not meet expectations.Your comments have been shared with our team as we continue to make improvements. We hope you’ll consider giving us another opportunity in the future to provide a fully renovated and more comfortable experience.Sincerely,
美好的
My room was not cleaned during my stay. I’m very disgusted and disappointed. Left the room around noon on 9/4 to attend an event. Stopped at the front desk on my way to ask for more toilet paper when the room is clean. I was then told that I had to ASK for my room to be cleaned during check-in. I WAS NOT TOLD THIS AT !!! My room was never cleaned I only received the toilet paper that I asked for and new toilet. The room was also loud from the a/c and the guest upstairs. I have a recording. The room was $398. I will never stay there again and will advise other to avoid this property. What a waste of money!!!!!
The shower had a used soap in it, so I don't know how well the room was cleaned between guests. There was no hair dryer to use even at the front desk.
Toilet never stopped running and eventually would not go down. When told staff after waiting for someone to appear for 15 mins they handed us a plunger.
House keeping did not stop in on a two night stay.
Old hotel
We stayed for one night. WiFi didn’t work. We asked the front desk for help. They reset it but didn’t resolve the issues. There was no curtain to black out the street lights for the room.
Everything is what you expect for a hotel/inn everything was clean and provided breakfast as well
Staff was very attentive & answered any questions we had. Love the family feeling from the staff. Breakfast was hot and plentiful. Our second visit to this hotel and will be our go to whenever we are in town.
Great location not far from many food locations. Pool is nice. Outside patio is nice with swing and grill and firepit.
The concierge checking us in was so considerate and went out of his way to make sure we were comfortable.
My room was under construction we had no mirrors in the room beside in the bathroom. Only had one night stand for two queen bed. Ceiling in the room was undone