酒店回复: Thank you for your feedback and for rating us 8 out of 10! We’re glad to hear that you had a good experience during your stay.If there’s anything specific we can do to make your next visit even better, please let us know. We look forward to welcoming you back!Best regards,
2.0分
其他
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Street lights shine through the window at night, noise from highway 13 goes throughout the night, and asian beetles crawl along the ceiling. Not staying in a Comfort Inn again
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酒店回复: Hi Megan,Thank you for sharing your feedback. I’m truly sorry to hear about the challenges you experienced during your stay. The issues you described—light from outside, highway noise, and beetles in the room—are not reflective of the comfortable experience we aim to provide, and I apologize for the disappointment this caused.We are addressing the concerns you mentioned, including reviewing window coverings, monitoring exterior noise disruptions, and ensuring our pest control measures are fully effective. Your comments help us improve, and we genuinely appreciate you bringing them to our attention.While I understand your frustration, I hope you might consider giving us another opportunity in the future to provide the stay you expected and deserve.Warm regards,
5.0分
其他
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Our room was clean and our stay was comfortable. We were not expecting a 5 star hotel due to the price and felt we received a good value for what we paid. We would stay again.
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酒店回复: Dear James,Thank you for taking the time to share your feedback. We’re delighted to hear that your room was clean and your stay was comfortable, and that you felt you received great value.Providing a welcoming and comfortable experience for our guests is always our goal, and it’s wonderful to know we succeeded during your visit. We look forward to welcoming you back to the Comfort Inn & Suites Carbondale University Area in the future.Warm regards,
5.0分
其他
All good, clean room and friendly staff. Fitness room could use a few more items and breakfast menu as well. But well worth the price as is.
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酒店回复: Dear Kevin,Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed a clean room and found our staff friendly and helpful.I also appreciate your suggestions regarding the fitness room and breakfast menu. We’re always looking for ways to enhance our guest experience, and your input helps guide those improvements.We’re thrilled you felt your stay was a great value and hope to welcome you back to the Comfort Inn & Suites Carbondale University Area soon.Warm regards,
5.0分
家庭亲子
Perfect location for our needs - nice big room with sitting area was awesome. Breakfast was good but the drinks were empty.
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酒店回复: Dear Robin,Thank you for sharing your feedback and for choosing the Comfort Inn & Suites Carbondale. We’re so glad to hear that our location and spacious rooms were a perfect fit for your needs, and that you enjoyed our breakfast selection.I appreciate you mentioning the drink stations being empty — I’ll be sure to remind our breakfast team to keep them better stocked so everything is ready for our guests throughout service.We hope to welcome you back again soon for another comfortable and convenient stay!Kind regards,
3.0分
家庭亲子
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The property and hotel have lots of things that need fixing. Our room had a gash in a door, patched hole in the wall, mold under bathroom sink rim, peeling ceiling in shower, non-working hair dryer and several bugs were seen.
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酒店回复: Dear Tara,Thank you for taking the time to share your experience with us. We’re very sorry to hear about the maintenance and cleanliness concerns you encountered during your stay. This is certainly not the impression we want our guests to have, and we sincerely apologize for the inconvenience.Our property is currently undergoing updates to address areas in need of improvement, and your feedback helps us prioritize where attention is most needed. I’ve shared your comments with our housekeeping and maintenance teams to ensure these issues are properly resolved.We truly appreciate you bringing these matters to our attention and hope you’ll consider giving us another opportunity to provide you with a much-improved stay in the future.Warm regards,
1.0分
其他
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Very plain motel but was clean. One of the worst breakfasts we’ve had. The staff was nice when we checked in but the young woman was rude and talking on the phone loudly when we checked out,
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酒店回复: Dear Brenda,Thank you for taking the time to share your feedback. We’re glad to hear you found your room clean and that our staff made a positive impression at check-in. However, we’re very sorry that your experience with breakfast and at checkout did not meet your expectations. This is certainly not the standard we aim to provide, and we will address your concerns with our team to ensure all guests receive attentive and courteous service throughout their stay.We appreciate your feedback, and we hope you might consider giving us another opportunity in the future to provide a more enjoyable experience.Sincerely,
2.0分
其他
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The room we got in was not ready to use properly.
bath room sink was not draining well, Lamp bulbs are out,
bed side clock was dead, TV not working..
how they can provide this kind of room to guests???
We moved to the another room by my strong request.
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酒店回复: Dear Yun,Thank you for sharing your feedback. We sincerely apologize for the maintenance issues you encountered upon arrival — this is certainly not the experience we want our guests to have. We appreciate your patience and understanding as our team worked to move you to another room.Your comments have been shared with our maintenance department to ensure these concerns are addressed and do not recur. We value your business and hope you’ll consider giving us another opportunity to provide the smooth, comfortable stay you expected.Kind regards,
3.0分
家庭亲子
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This is just a very plain hotel. A few walls have damage or marks and that seemed to look bad in my opinion. The room was clean. The scrambled eggs at breakfast were really bad. I paid $175 (room and tax) for a Saturday night in October. It was extremely overpriced. I had a much nicer room in Jackson, MO at the Drury the night before for $50 less.
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酒店回复: Dear Ianne,Thank you for taking the time to share your feedback. We’re glad to hear your room was clean, though we’re sorry to learn that other aspects of your stay didn’t meet expectations. We appreciate your comments about the breakfast and room condition — these will be shared with our team as we continue working on updates and improvements.We understand your concerns about pricing and do our best to stay competitive for the area and season. Your input helps us ensure we’re providing both quality and value to our guests.Kind regards,
1.0分
其他
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My room was not cleaned during my stay. I’m very disgusted and disappointed. Left the room around noon on 9/4 to attend an event. Stopped at the front desk on my way to ask for more toilet paper when the room is clean. I was then told that I had to ASK for my room to be cleaned during check-in. I WAS NOT TOLD THIS AT !!! My room was never cleaned I only received the toilet paper that I asked for and new toilet. The room was also loud from the a/c and the guest upstairs. I have a recording. The room was $398. I will never stay there again and will advise other to avoid this property. What a waste of money!!!!!
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酒店回复: Dear Angel,Thank you for sharing your feedback. I’m very sorry to hear about your disappointment with your stay. Our housekeeping service is provided every third day for multi-night stays, or upon request at any time, and I regret that this was not clearly communicated during check-in. Your comments will be used as a training opportunity to ensure all guests are fully informed of our service options moving forward.I also apologize for the noise disturbance you experienced from the A/C and neighboring room — we understand how important a quiet and comfortable stay is. Please know that your concerns have been shared with our team to review and address.We appreciate your comments and hope you might consider giving us another opportunity to provide a much better experience in the future.Kind regards,
美好的
Street lights shine through the window at night, noise from highway 13 goes throughout the night, and asian beetles crawl along the ceiling. Not staying in a Comfort Inn again
Our room was clean and our stay was comfortable. We were not expecting a 5 star hotel due to the price and felt we received a good value for what we paid. We would stay again.
All good, clean room and friendly staff. Fitness room could use a few more items and breakfast menu as well. But well worth the price as is.
Perfect location for our needs - nice big room with sitting area was awesome. Breakfast was good but the drinks were empty.
The property and hotel have lots of things that need fixing. Our room had a gash in a door, patched hole in the wall, mold under bathroom sink rim, peeling ceiling in shower, non-working hair dryer and several bugs were seen.
Very plain motel but was clean. One of the worst breakfasts we’ve had. The staff was nice when we checked in but the young woman was rude and talking on the phone loudly when we checked out,
The room we got in was not ready to use properly.
bath room sink was not draining well, Lamp bulbs are out,
bed side clock was dead, TV not working..
how they can provide this kind of room to guests???
We moved to the another room by my strong request.
This is just a very plain hotel. A few walls have damage or marks and that seemed to look bad in my opinion. The room was clean. The scrambled eggs at breakfast were really bad. I paid $175 (room and tax) for a Saturday night in October. It was extremely overpriced. I had a much nicer room in Jackson, MO at the Drury the night before for $50 less.
My room was not cleaned during my stay. I’m very disgusted and disappointed. Left the room around noon on 9/4 to attend an event. Stopped at the front desk on my way to ask for more toilet paper when the room is clean. I was then told that I had to ASK for my room to be cleaned during check-in. I WAS NOT TOLD THIS AT !!! My room was never cleaned I only received the toilet paper that I asked for and new toilet. The room was also loud from the a/c and the guest upstairs. I have a recording. The room was $398. I will never stay there again and will advise other to avoid this property. What a waste of money!!!!!