酒店回复: Dear Erika, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
4.0分
商务出差
原文
翻译提供方：Google
它需要维修，他们从来没有给我提供厨房用具，因为他们没有
展开
酒店回复: Dear Guest,We’re glad that some aspects of your stay were satisfactory. However, we apologize for the inconvenience you experienced during your stay. It’s disappointing that maintenance issues impacted your visit and that kitchen utensils were unavailable when you needed them. Our goal is to provide a comfortable environment, and we regret falling short in this regard. Your feedback is important, and we will work to ensure that necessary improvements are made. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Management
酒店回复: Dear Rodolfo,One of the things we pride ourselves on is our commitment to our guests and conveying our services and amenities so that every guest is well-informed during check-in. Therefore, we are very disappointed our dishware policy was not communicated to you when you arrived. We have shared your review with our team to ensure an excellent stay for every guest. We appreciate you providing us with your feedback as we continually work to improve our guest experience.We hope to welcome you back to our hotel when you return to the area.Sincerely,Hotel Management
1.0分
朋友出游
原文
翻译提供方：Google
我为朋友预订了房间，他们来入住时却不让我的朋友进房间。我要求退款，但我根本没看到退款。服务太差了
2.0分
情侣出游
原文
翻译提供方：Google
难闻的香烟味
展开
酒店回复: Dear Lino, Thank you for being our guest and for sharing your feedback. We apologize for the issues you experienced during your stay. We have strict policies prohibiting smoking in certain areas, so we appreciate you bringing this to our attention so we can address it appropriately. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management
出行方便，服务态度很好
这里很棒，但是旅行费用算多了，因为你们只转账了83.68美元，而不是107.98美元。我希望能退还多付的24.3美元。
房间本身不算完美，但也没那么糟糕，就是地毯很脏，还有异味。现在，如果你要额外毛巾，他们会收费。酒店外面也很脏，前台那位先生相当寡言，脾酸，一点也不友好。
1、第一天早餐去晚了，只剩下咖啡。
2、住了4个晚上，没有服务员进来打扫卫生，只能靠自己保持，
3、空调还比较给力，在炎炎夏日。
4、停车方便。
5、邻近45号洲际公路。
6、价格较低。
糟糕的清洁度和整体体验
当我到达时，接待员告诉我可以过来检查一下房间，我发现房间的墙上粘着蟑螂，而且清洁效果很糟糕，所以我决定不留下来，他们告诉我他们不会收取任何费用。当天晚上，费用就到了我的卡上，我拨打了他们应用程序上显示的号码，他们重申他们不会收取任何费用。这是费用未被撤销的日期。可怕的经历！我还在等取消收费😣
它需要维修，他们从来没有给我提供厨房用具，因为他们没有
我进行了预订，当我到达酒店时，他们告诉我他们没有房间，我被迫在另一家酒店进行新的预订，因此损失了我的钱
他们不打扫卫生，不给你平底锅或炊具，因为他们提供早餐，只提供咖啡，我们要到早上 7 点才开放办公室
我为朋友预订了房间，他们来入住时却不让我的朋友进房间。我要求退款，但我根本没看到退款。服务太差了
难闻的香烟味