Worst experience ever at a hotel, in 40 years of business travel. Place was dirty, check in unreasonable complicated, got to my room and it wasn't cleaned, no sheets/bedding. Fecal material in the bathroom. Went to the front desk to get a different room and the front desk staff was engaging in verbal war with a customer who then threatened to kill everyone, police called, was dangerous and unnecessarily escalated by the front desk gentleman. The customer was horrible but it did not need to escalate the way it did. I ended up leaving and going somewhere else. The entire property was dirty, smelled horrible. I have ZERO idea how this is part of the Extended Stay chain.
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酒店回复: Dear Brian,We sincerely apologize for the distressing experience you encountered. What you described is far from the standard we strive to maintain. The condition of the room, the lack of preparation, and the incident at the front desk are deeply concerning. Your feedback will be shared with our dedicated team for immediate review, and we will take appropriate steps to address these issues. We appreciate you taking the time to share your experience, and we regret that your stay was anything but professional and secure. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
2.0分
家庭亲子
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The place is constantly packed only because it's cheap. The elevator is awful and takes forever to get up and down on with only 4 floors. I wouldn't recommend to stay there but for the price I guess it was kinda worth it. For 3 nights I paid 298. The general manager is nice and courteous. Her names Lisa she's really welcoming.
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酒店回复: Dear Andrew,We’re glad to know that our team member made a positive impression and helped create a welcoming atmosphere during your stay. While the pricing worked for your needs, we understand that the elevator wait times and overall experience left room for improvement. Your comments will be shared with the team as we continue working on ways to improve the guest experience. We appreciate your feedback and the opportunity to do better. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
1.0分
其他
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I booked a room and I paid the fee in full.
When I got to the hotel, I have to wait for a long time to get service. Then, the clerk found out that there were no room available, as many of their rooms were not cleaned. Obviously, the hotel was not well managed. I have to find a different hotel. The hotel could not refund me the money. I had to contact my reservation website host to get my money back.
What a terrible management what a terrible service.
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酒店回复: Dear Des,We're very sorry for the inconvenience and frustration you encountered upon arrival. Being told that no rooms are ready, despite having a confirmed reservation, is unacceptable and reflects a serious lapse in service. The delay at check-in and the lack of assistance in resolving your refund only added to the stress. Your comments have been shared with the appropriate team to ensure better communication and accountability moving forward. We will also take the necessary steps to prevent this from happening again. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
5.0分
情侣出游
The area is a business area but the staff was very excellent would stay there again
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酒店回复: Thank you for your positive feedback. We appreciate our guests and do our best to make our hotel comfortable for everyone. We look forward to seeing you again. Thank you for staying at ESA Ogden.
1.0分
其他
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HORRIBLE
Room was dirty when we checked in, we reserved the room with queen size bed. They do not have any queen size beds. Just small full size. No breakfast, horrible hard beds. The stay was horrible, do not stay here
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酒店回复: Dear Leah,We sincerely apologize for the disappointing experience you had during your recent stay. A clean and comfortable room is the foundation of a positive visit, and we regret that this was not your experience upon arrival. We also understand your frustration regarding the bed size and appreciate your patience. Additionally, we are sorry that the absence of breakfast and the condition of the mattress contributed to your dissatisfaction. Your feedback has been shared with the appropriate teams for immediate review, and we appreciate you bringing these concerns to our attention. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
3.0分
其他
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Hallway and elevator smelled strongly of BO and pot. Rooms floor was nasty dirty, my feet were black walking from the bathroom to the bed 1 time. Boogers on the walls. Food splatter on the walls in the kitchenette area. Not impressed.
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酒店回复: Dear Ashley,We’re sorry your experience left such a poor impression. The condition you described is far from the standards we aim to provide. Rest assured that these concerns will be addressed with our housekeeping teams. Every guest deserves a clean and comfortable environment, and we regret that this wasn’t reflected during your visit. We appreciate you bringing this to our attention and will be using your feedback to improve our daily inspection and cleaning procedures. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
我不喜欢的是，第二天要额外付费才能拿到毛巾，而且客房清洁服务是隔天一次，还得提前预约。浴室里只有一块肥皂。床很小，没有微波炉，而且我以为房间里应该有个设备齐全的小厨房，结果感觉更像是住在装饰简陋的宿舍里，而不是在任何地方长期住宿。我们最终提前近两天退房，但我要求至少部分退款的请求至今仍未得到回复。
这是我住过最差的酒店。整个酒店弥漫着令人作呕的难闻气味。我的房间脏兮兮的，地板把我的袜子都熏黑了。浴室里，浴缸里到处都是脏东西，淋浴墙上到处都是头发，还有人上厕所后就忘了拿。这家酒店的气味让我恶心，头痛得厉害。幸好我提前退房了，因为那里脏兮兮的，臭烘烘的，我一刻也不想待在那里，简直太恶心太糟糕了。
没有意见
我觉得大堂和电梯很脏。闻起来有猫尿味。房间很干净，但我担心床垫很脏。
Easily the worst hotel experience in 40 years
Worst experience ever at a hotel, in 40 years of business travel. Place was dirty, check in unreasonable complicated, got to my room and it wasn't cleaned, no sheets/bedding. Fecal material in the bathroom. Went to the front desk to get a different room and the front desk staff was engaging in verbal war with a customer who then threatened to kill everyone, police called, was dangerous and unnecessarily escalated by the front desk gentleman. The customer was horrible but it did not need to escalate the way it did. I ended up leaving and going somewhere else. The entire property was dirty, smelled horrible. I have ZERO idea how this is part of the Extended Stay chain.
The place is constantly packed only because it's cheap. The elevator is awful and takes forever to get up and down on with only 4 floors. I wouldn't recommend to stay there but for the price I guess it was kinda worth it. For 3 nights I paid 298. The general manager is nice and courteous. Her names Lisa she's really welcoming.
I booked a room and I paid the fee in full.
When I got to the hotel, I have to wait for a long time to get service. Then, the clerk found out that there were no room available, as many of their rooms were not cleaned. Obviously, the hotel was not well managed. I have to find a different hotel. The hotel could not refund me the money. I had to contact my reservation website host to get my money back.
What a terrible management what a terrible service.
The area is a business area but the staff was very excellent would stay there again
HORRIBLE
Room was dirty when we checked in, we reserved the room with queen size bed. They do not have any queen size beds. Just small full size. No breakfast, horrible hard beds. The stay was horrible, do not stay here
Hallway and elevator smelled strongly of BO and pot. Rooms floor was nasty dirty, my feet were black walking from the bathroom to the bed 1 time. Boogers on the walls. Food splatter on the walls in the kitchenette area. Not impressed.