酒店回复: Dear Georges, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We’re glad to hear everything was clean and in good condition, and we sincerely apologize for the inconvenience with the TV remote. Our team will look into this right away to ensure it is corrected.Thank you for your business, and we look forward to seeing you again in the future.Kind regards,Deep PatelGeneral ManagerComfort Inn & Suites
4.0分
情侣出游
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The hotel is newly renovated. The rooms are really nice, and the bed was just about as comfortable as any I've ever stayed in. The breakfast was "typical", but happy that it was included. The only reason I give it 4-stars is that the front desk person was not nice. She was all-business at best and pretty snippy during check-in, I thought. Other than that, I'd highly recommend staying here!
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酒店回复: Dear Martha, We would like to thank you for taking the time to complete our online survey. Your feedback is very important to us and helps with our ongoing efforts to provide excellent service. We’re happy to hear you enjoyed our newly renovated rooms, comfortable bed, and included breakfast. Please accept our apologies for your front desk experience, as this does not reflect the friendly service we strive to provide. Your comments have been shared with our team.Thank you for your business, and we look forward to welcoming you back in the future.Kind regards,Deep PatelGeneral ManagerComfort Inn & Suites
2.0分
其他
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The water temperature in the shower never got hot. It was like take a shower with like warm water. I actually dreaded to go into that bathroom. The bathroom was not clean and the toilet had poop on the side of it. I never said anything as I want in my room but a few hour to sleep each night. Of course I should have. I have been staying here when I come to visit family for the last few years but this was my last stay at the hotel. The room I stayed in was 210.
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酒店回复: Dear Mary, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Troutville- Roanoke North/ Daleville. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Deep Patel General Manager Comfort Inn Suites.
5.0分
其他
Wonderful hotel. The staff was friendly, the lobby and room was clean and the bed was very comfortable
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酒店回复: Dear Cynthia, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodation and service the next time you are in town. Kind regards, Deep Patel General Manager Comfort Inn Suites.
5.0分
其他
The front desk was so nice and helpful! My room was spotless with clean sheets. Also such a comfortable bed.
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酒店回复: Dear Beth, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We are looking forward to providing you the same pleasant accommodation and service the next time you are in town. Kind regards, Deep Patel General Manager Comfort Inn Suites.
5.0分
情侣出游
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One of the cleanest hotels/guest room I’ve ever stayed in. Was met with a warm and very welcoming check-in.
The BEST last minute overnight booking - I would highly recommend
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酒店回复: Dear Nancy, We would like to thank you for taking the time to complete our online survey. We're happy to hear that you enjoyed your stay with us and your feedback is very important to us. Thank you for your business, and we look forward to seeing you in the future. Kind regards, Deep Patel General Manager Comfort Inn Suites.
5.0分
其他
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A great stay, excellent staff that even helped me with a room change due to a noisy neighbor(nothing to do with the hotel, just a shouting couple that made me feel unsafe). The hotel was very full, only four rooms left and still they made the room change/move, and were really kind about it. Handled very professionally. Wonderful breakfast. Highly recommend.
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酒店回复: Dear Eric, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and helps with our continuing efforts to provide excellent service and a great stay. We’re glad to hear you had a great stay and that our team was able to assist with your room change promptly and professionally. It’s also wonderful to know you enjoyed our breakfast and would recommend us to others.Thank you for your business, and we look forward to seeing you again in the future.Kind regards,Deep PatelGeneral ManagerComfort Inn & Suites Troutville-Roanoke North
5.0分
其他
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This is our 3rd time visiting and every time, the front desk staff is always friendly and pleasant. Room is clean and very comfortable. Breakfast always has a nice assortment of food between kid friendly cereals to scrambled eggs. And we love making our own waffles!
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酒店回复: Dear Andrew, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and helps with our continuing efforts to provide excellent service and a great stay. We’re so happy to hear that you continue to enjoy our friendly front desk staff, clean and comfortable rooms, and breakfast selection—especially the waffles!Thank you for your loyalty and we look forward to welcoming you back again soon.Kind regards,Deep PatelGeneral ManagerComfort Inn & Suites Troutville-Roanoke North
5.0分
其他
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Fresh and Comfortable
Such a convenient location to the highway! This hotel is lovely. The staff has a level of pride in their hotel. Linda (I think) was very nice at check-in. The young man at breakfast never seemed to stop! He worked very hard to keep up with the early risers.
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酒店回复: Dear Caren, We would like to thank you for taking the time to complete our online survey. We’re glad you enjoyed our convenient location and friendly staff. Thank you for your business, and we look forward to seeing you again in the future.Kind regards,Deep PatelGeneral ManagerComfort Inn & Suites Troutville-Roanoke North
位置优越！
所有东西都很干净，状况良好。只有一个小问题：电视遥控器坏了。
The hotel is newly renovated. The rooms are really nice, and the bed was just about as comfortable as any I've ever stayed in. The breakfast was "typical", but happy that it was included. The only reason I give it 4-stars is that the front desk person was not nice. She was all-business at best and pretty snippy during check-in, I thought. Other than that, I'd highly recommend staying here!
The water temperature in the shower never got hot. It was like take a shower with like warm water. I actually dreaded to go into that bathroom. The bathroom was not clean and the toilet had poop on the side of it. I never said anything as I want in my room but a few hour to sleep each night. Of course I should have. I have been staying here when I come to visit family for the last few years but this was my last stay at the hotel. The room I stayed in was 210.
Wonderful hotel. The staff was friendly, the lobby and room was clean and the bed was very comfortable
The front desk was so nice and helpful! My room was spotless with clean sheets. Also such a comfortable bed.
One of the cleanest hotels/guest room I’ve ever stayed in. Was met with a warm and very welcoming check-in.
The BEST last minute overnight booking - I would highly recommend
A great stay, excellent staff that even helped me with a room change due to a noisy neighbor(nothing to do with the hotel, just a shouting couple that made me feel unsafe). The hotel was very full, only four rooms left and still they made the room change/move, and were really kind about it. Handled very professionally. Wonderful breakfast. Highly recommend.
This is our 3rd time visiting and every time, the front desk staff is always friendly and pleasant. Room is clean and very comfortable. Breakfast always has a nice assortment of food between kid friendly cereals to scrambled eggs. And we love making our own waffles!
Fresh and Comfortable
Such a convenient location to the highway! This hotel is lovely. The staff has a level of pride in their hotel. Linda (I think) was very nice at check-in. The young man at breakfast never seemed to stop! He worked very hard to keep up with the early risers.