The staff was great. The breakfast left a lot to be desired. Biscuits and gravy were present one day and gone the next. Eggs were here today gone the next. Sausage and bacon one day and just bacon the next. A little consistency would be nice.
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酒店回复: Dear Lonnie,Thank you for your feedback and kind words about our staff. We’re pleased to know you received great service, though we regret that the breakfast variety felt inconsistent during your stay. Your comments are appreciated and will be shared with our team as we work to improve consistency and ensure a better experience for future guests.Sincerely,Management Team
1.0分
情侣出游
Television did not work! I came to watch football and the News however I couldn't because the TV was not working
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酒店回复: Dear Arthur,Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the television not working during your stay, especially since you were looking forward to watching football and the news. Your experience is not reflective of our usual standards, and we appreciate you bringing this to our attention so we can ensure the issue is resolved. We hope you’ll consider giving us another opportunity to provide you with a more enjoyable stay.Sincerely,Management Team
3.0分
家庭亲子
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Staff pleasant. ******* gave false advertisement regarding room. They told me to check out and they would issue my refund back on my debit card , I am still waiting. Please check out room for yourself before booking with *******.
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酒店回复: Dear Andrece,Thank you for sharing your feedback. We’re glad to hear that our staff was pleasant during your stay. We’re sorry to learn about the confusion and inconvenience you experienced with your ******* reservation.Best Regards,Management Team
5.0分
家庭亲子
The staff is very helpful and friendly. Perez at the front desk was pleasant and greeted my husband and I with open arms for check- in.
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酒店回复: Dear Valeria,Thank you for sharing your experience! We’re delighted to hear that our staff, especially Perez at the front desk, made you feel welcome. Providing friendly and helpful service is very important to us, and we look forward to welcoming you and your husband back on your next stay.Best Regards,Management Team
4.0分
情侣出游
Nice room, bed, and bathroom. OK Fitness Room and breakfast. Not quite up to the HI Express or Hampton level.
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酒店回复: Dear Robert,Thank you for your feedback. We’re glad to hear you enjoyed your room, bed, and bathroom, and found our fitness room and breakfast satisfactory. We appreciate your comments comparing us to other brands, as they help us identify areas for improvement. We hope to have the opportunity to provide an even better experience on your next stay.Best Regards,Management Team
5.0分
其他
The hotel was quiet and clean. Kids loved the pool. It is close to so much.
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酒店回复: Dear Delila,Thank you for your kind feedback. We’re delighted to hear that you enjoyed a quiet and clean stay, and that the kids loved the pool. We’re glad our location was convenient and look forward to welcoming you back for another enjoyable visit.Best regards,Management Team
5.0分
其他
Comfortable and clean
Room was spacious, clean and comfortable. Great location near restaurants and shopping. Definitely would stay here again
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酒店回复: Dear Jane,Thank you for sharing your feedback. We’re thrilled to hear that you found your room spacious, clean, and comfortable, and that our location was convenient for restaurants and shopping. We truly appreciate your kind words and look forward to welcoming you back on your next visit!Best Regards,Management Team
3.0分
其他
Noisy
It was too noisy. Children running up and down the hall and bumping the walls around 1100pm.
4.0分
其他
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We had a problem with our keys not working. In 4 nights we had to replace keys 3 times. I think its time to stop reusing the old cards and get a new set.we requested housekeeping twice and never got it.
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酒店回复: Dear Kenny,Thank you for your feedback and for staying with us. We apologize for the repeated issues with your room keys and the missed housekeeping service. Your comments are valid, and we will be addressing both concerns with our team. We appreciate you bringing this to our attention and will work to improve these areas for future guests.Best Regards,Management Team
2.0分
其他
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For the price, you might as well stay at a Holiday Inn or other mid-tier hotel. The rooms were barely better than you'd expect at a motel, and there was limited parking. Location is decent - there are a good number of food places nearby. The complimentary breakfast was not so great. We were in a pinch and need to stop here briefly but for the price and low quality, next time I'll just go with Holiday Inn.
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酒店回复: Dear Alexis,Thank you for taking the time to share your feedback. While we're glad to hear you found our location convenient and appreciated the nearby dining options, we're sorry to learn that your overall experience did not meet expectations. We understand your concerns regarding the value, room quality, parking availability, and breakfast. Your comments are important to us and will be shared with our team so we can work toward improving in these areas.Sincerely,Management Team
The staff was great. The breakfast left a lot to be desired. Biscuits and gravy were present one day and gone the next. Eggs were here today gone the next. Sausage and bacon one day and just bacon the next. A little consistency would be nice.
Television did not work! I came to watch football and the News however I couldn't because the TV was not working
Staff pleasant. ******* gave false advertisement regarding room. They told me to check out and they would issue my refund back on my debit card , I am still waiting. Please check out room for yourself before booking with *******.
The staff is very helpful and friendly. Perez at the front desk was pleasant and greeted my husband and I with open arms for check- in.
Nice room, bed, and bathroom. OK Fitness Room and breakfast. Not quite up to the HI Express or Hampton level.
The hotel was quiet and clean. Kids loved the pool. It is close to so much.
Comfortable and clean
Room was spacious, clean and comfortable. Great location near restaurants and shopping. Definitely would stay here again
Noisy
It was too noisy. Children running up and down the hall and bumping the walls around 1100pm.
We had a problem with our keys not working. In 4 nights we had to replace keys 3 times. I think its time to stop reusing the old cards and get a new set.we requested housekeeping twice and never got it.
For the price, you might as well stay at a Holiday Inn or other mid-tier hotel. The rooms were barely better than you'd expect at a motel, and there was limited parking. Location is decent - there are a good number of food places nearby. The complimentary breakfast was not so great. We were in a pinch and need to stop here briefly but for the price and low quality, next time I'll just go with Holiday Inn.