The staff is very helpful and friendly. Perez at the front desk was pleasant and greeted my husband and I with open arms for check- in.
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酒店回复: Dear Valeria,Thank you for sharing your experience! We’re delighted to hear that our staff, especially Perez at the front desk, made you feel welcome. Providing friendly and helpful service is very important to us, and we look forward to welcoming you and your husband back on your next stay.Best Regards,Management Team
4.0分
情侣出游
Nice room, bed, and bathroom. OK Fitness Room and breakfast. Not quite up to the HI Express or Hampton level.
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酒店回复: Dear Robert,Thank you for your feedback. We’re glad to hear you enjoyed your room, bed, and bathroom, and found our fitness room and breakfast satisfactory. We appreciate your comments comparing us to other brands, as they help us identify areas for improvement. We hope to have the opportunity to provide an even better experience on your next stay.Best Regards,Management Team
5.0分
其他
Comfortable and clean
Room was spacious, clean and comfortable. Great location near restaurants and shopping. Definitely would stay here again
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酒店回复: Dear Jane,Thank you for sharing your feedback. We’re thrilled to hear that you found your room spacious, clean, and comfortable, and that our location was convenient for restaurants and shopping. We truly appreciate your kind words and look forward to welcoming you back on your next visit!Best Regards,Management Team
3.0分
其他
Noisy
It was too noisy. Children running up and down the hall and bumping the walls around 1100pm.
4.0分
其他
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We had a problem with our keys not working. In 4 nights we had to replace keys 3 times. I think its time to stop reusing the old cards and get a new set.we requested housekeeping twice and never got it.
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酒店回复: Dear Kenny,Thank you for your feedback and for staying with us. We apologize for the repeated issues with your room keys and the missed housekeeping service. Your comments are valid, and we will be addressing both concerns with our team. We appreciate you bringing this to our attention and will work to improve these areas for future guests.Best Regards,Management Team
2.0分
其他
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For the price, you might as well stay at a Holiday Inn or other mid-tier hotel. The rooms were barely better than you'd expect at a motel, and there was limited parking. Location is decent - there are a good number of food places nearby. The complimentary breakfast was not so great. We were in a pinch and need to stop here briefly but for the price and low quality, next time I'll just go with Holiday Inn.
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酒店回复: Dear Alexis,Thank you for taking the time to share your feedback. While we're glad to hear you found our location convenient and appreciated the nearby dining options, we're sorry to learn that your overall experience did not meet expectations. We understand your concerns regarding the value, room quality, parking availability, and breakfast. Your comments are important to us and will be shared with our team so we can work toward improving in these areas.Sincerely,Management Team
4.0分
商务出差
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Clean, efficient stay
Very easy checkin. Room was spacious and immaculate. Kitchenette was great to have and appreciated the lighting. The staff were sweet bug weird warning about room key being demagnetized. I made sure to not put it in my purse or place it near anything magnetized including key fob. Grabbed coffee next door and walked back and was locked out. Front desk person immediately eyed my Fitbit and blamed that. I felt weird having to defend myself. Thinking may be more a technical issue than a person issue. I travel all the time and these are not new concepts to me.
More concerned by the bathroom door, wall plates and other hardware that seemed from the 1980s. Crumbling tile in the corners of the bathroom and rusty brass hardware throughout. Waste bin by side door was overflowing. I mentioned to the front desk at 730 am. By the time I checked out an hour later still hadn’t been cleaned. Spilled coffee on tile in back hallway not picked up.
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酒店回复: Dear Maria,Thank you for your detailed review and for choosing to stay with us. We're pleased to hear that your check-in was smooth, the room met your expectations for cleanliness and space, and that you found the kitchenette and lighting convenient — we know how important those touches are for frequent travelers.We sincerely apologize for the inconvenience and discomfort caused by the room key issue. We understand how frustrating it must have felt to be questioned when you were careful with your key. Your point is well taken, and we agree that it may point to a technical issue rather than user error. We’ll be reviewing this with our team to ensure future guests are met with more thoughtful and solution-focused support. Your comments about the bathroom’s condition and maintenance concerns, including the crumbling tile, dated hardware, and the cleanliness of shared areas, are equally important. These have been shared with our maintenance and housekeeping departments for immediate review and follow-up. This kind of feedback is invaluable as we work to improve both guest experience and property upkeep.Best Regards,Management Team
4.0分
家庭亲子
Service was good. the hotel is a little dated, but all in all a nice place to stay.
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酒店回复: Dear Cynthia,Thank you for your thoughtful review. We're glad to hear you found the service to be good and enjoyed your stay overall. We acknowledge your comment about the hotel being a bit dated and appreciate your feedback as we continue working on improvements.Best Regards,Management Team
1.0分
商务出差
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Got to my room and there was brown stains all over the white comforter it looked fresh and smelled dirty I called the front to ask for clean ones and she told me she can’t give me clean ones because they don’t have any extra
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酒店回复: Dear Bryce,Thank you for bringing this to our attention. We sincerely apologize for the unacceptable condition of the bedding in your room and for the response you received when requesting clean linens. This is far below the standards we strive to maintain, and we deeply regret the discomfort and frustration it caused.Your feedback has been immediately shared with our housekeeping and front desk management teams to ensure this situation is thoroughly investigated and addressed. We are also reviewing our inventory procedures to ensure clean linens are always available for our guests.Sincerely,Management Team
3.0分
情侣出游
This visit was different couldn’t shower or use restroom after 4am due to some problems. It wasn’t hotel fault but it was uncomfortable after that!
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酒店回复: Dear ELIZABETH,Thank you for sharing your experience with us. We’re truly sorry for the inconvenience you faced during your stay, especially being unable to use the shower or restroom after 4 a.m. We understand how uncomfortable that must have been, even though the issue was beyond our control. We appreciate your patience and understanding during the situation, and we’re working closely with the appropriate teams to help prevent similar disruptions in the future.Best Regards,Management Team
The staff is very helpful and friendly. Perez at the front desk was pleasant and greeted my husband and I with open arms for check- in.
Nice room, bed, and bathroom. OK Fitness Room and breakfast. Not quite up to the HI Express or Hampton level.
Comfortable and clean
Room was spacious, clean and comfortable. Great location near restaurants and shopping. Definitely would stay here again
Noisy
It was too noisy. Children running up and down the hall and bumping the walls around 1100pm.
We had a problem with our keys not working. In 4 nights we had to replace keys 3 times. I think its time to stop reusing the old cards and get a new set.we requested housekeeping twice and never got it.
For the price, you might as well stay at a Holiday Inn or other mid-tier hotel. The rooms were barely better than you'd expect at a motel, and there was limited parking. Location is decent - there are a good number of food places nearby. The complimentary breakfast was not so great. We were in a pinch and need to stop here briefly but for the price and low quality, next time I'll just go with Holiday Inn.
Clean, efficient stay
Very easy checkin. Room was spacious and immaculate. Kitchenette was great to have and appreciated the lighting. The staff were sweet bug weird warning about room key being demagnetized. I made sure to not put it in my purse or place it near anything magnetized including key fob. Grabbed coffee next door and walked back and was locked out. Front desk person immediately eyed my Fitbit and blamed that. I felt weird having to defend myself. Thinking may be more a technical issue than a person issue. I travel all the time and these are not new concepts to me.
More concerned by the bathroom door, wall plates and other hardware that seemed from the 1980s. Crumbling tile in the corners of the bathroom and rusty brass hardware throughout. Waste bin by side door was overflowing. I mentioned to the front desk at 730 am. By the time I checked out an hour later still hadn’t been cleaned. Spilled coffee on tile in back hallway not picked up.
Service was good. the hotel is a little dated, but all in all a nice place to stay.
Got to my room and there was brown stains all over the white comforter it looked fresh and smelled dirty I called the front to ask for clean ones and she told me she can’t give me clean ones because they don’t have any extra
This visit was different couldn’t shower or use restroom after 4am due to some problems. It wasn’t hotel fault but it was uncomfortable after that!