The room was ordinary but clean. The reception was generally friendly except twice I was put on endless hold and finally called home to husband to get help with stuff in room. Price was higher than charged in Sioux Falls for a much better room.
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酒店回复: Thank you for sharing your feedback with us. I’m glad to hear that you found your room clean and our team generally friendly, but I’m truly sorry that parts of your experience fell short.Regarding the difficulty reaching our front desk by phone, I apologize for the inconvenience. Calling the lobby on a Friday during peak check-in times can unfortunately lead to longer wait times, as our staff is actively assisting arriving guests. I’m sorry this affected you and that you ultimately had to call home for help — that is certainly not the experience we want for you.As for pricing, rates can vary by location and date based on demand and local market conditions. However, we want every guest to feel they received good value for their stay, and I’m sorry you felt this was not the case.We appreciate you bringing these concerns to our attention. Your comments help us improve, and we hope you’ll consider giving us another opportunity to provide a more seamless experience in the future.Thank you for staying with us.
3.0分
其他
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Credit on our stay
We were told we would receive a credit on our room because the TV didn’t work and they were unable to fix it. However when we checked out we were told to contact the third party we booked through to receive our credit—is that you?
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酒店回复: Thank you for your review. Apologies for the issue with the television! Yes, you would reach out to the third party that you booked with, and then we would approve that request. Thanks for being our guest and we look forward to seeing you again.
3.0分
家庭亲子
We ended up next to the pool. It was loud at night and in the morning. Our tv randomly turned on. Otherwise is was good.
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酒店回复: Apologies for the activity near the pool while you were trying to rest. We do have quiet hours that are posted and enforced, but outside of those hours we do allow reasonable activity and noise. Thank you for being our guest and we hope to welcome you back!
5.0分
其他
A great place to stay for family friendly fun with a nice pool / spa area, and a delectable breakfast buffet, I love the biscuits and gravy!
3.0分
家庭亲子
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Very old, could afford some updates.Our room was not very clean: previous guest toenails on the floor next to the bed, not certain if it was bed bugs but had 2 black bugs appear which made us wonder if there were more? One was on the bed in a seam of the comforter and the other was in the night stand when I opened to take out my pajamas.
For the price we paid per night for the stay, expected to have it clean and no bugs!
Breakfast was great and staff was fairly helpful. Upon checking in Friday night, we waited for staff to get off the phone for over 20 minutes, not pleasant when it is late and all you want is to get to your room and go to sleep!
3.0分
其他
Facility and fixtures were dated, but very clean. Bed sagged from use. Front entrance was not lite and hard to find without outside lighting.
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酒店回复: Thanks for your review! We'll be sure to investigate why the outside lights didn't illuminate the entrance on the night of your visit.
3.0分
商务出差
Tired property
This place needs an update. My room had a dehumidifier going constantly. I had to empty it twice a day. Everything seems a bit dated.
酒店回复: Thank you for taking the time to leave a review.
5.0分
情侣出游
The back door entrance from parking lot was never locked even though it appeared a room key was necessary to enter.
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酒店回复: Thank you for your review and for letting us know about this needed repair, which is now in process. We look forward to seeing you again!
4.0分
其他
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The lady that checked us in was not informative at all. Did not mention when and where breakfast was in the morning and didn’t say much other than where our room was located. The room was clean, pillows were hard. It was a good place to rest for the night.
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酒店回复: Thank you for taking the time to share your feedback and for rating us 8 out of 10. We're glad to hear that you found the room clean and that it provided a good place to rest for the night. However, we're sorry to learn that the check-in experience fell short of expectations and that the pillows weren't to your comfort. Your comments are very helpful, and we’ll address them with our team to improve the guest experience moving forward. We hope to welcome you again and provide a more seamless and informative stay next time.
3.0分
其他
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I love the indoor pool in the center of the hotel, very old school the way hotels used to be. The pool area is the main focus of the hotel, very neat. I enjoyed the spacious seating areas, and breakfast area. My complaint was a dirty bathroom, long hair on the shower walls so it was obviously not cleaned. I think the room rate is very steep for this type of hotel! There was nothing over the top that justified a $260 night stay. Great hotel but room cleaning and rate change before I could recommend it.
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酒店回复: Thank you for taking the time to share your feedback and rating your stay with us.I’m delighted to hear you enjoyed our classic indoor pool, spacious seating and breakfast area—it truly is the heart of our property and we're proud to keep that nostalgic, comfortable feel you described.I’m very sorry to learn that your bathroom wasn’t up to our cleanliness standards. That’s clearly unacceptable, and we’re already working with our housekeeping team to reinforce our cleaning procedures—especially in the bathrooms—to ensure this doesn’t happen again .Regarding our rates—our nightly price is dynamically set based on demand and occupancy, which can lead to higher prices on busy nights. We understand that prices may feel steep, and we genuinely appreciate your honesty. Your perspective is important, and I will share this insight with our revenue management team as we continually reassess our pricing strategy.We’re grateful for feedback like yours—it helps us highlight our strengths and uncover areas to improve . I hope you’ll consider staying with us again so we can deliver a flawless experience and better match value with your expectations.
The room was ordinary but clean. The reception was generally friendly except twice I was put on endless hold and finally called home to husband to get help with stuff in room. Price was higher than charged in Sioux Falls for a much better room.
Credit on our stay
We were told we would receive a credit on our room because the TV didn’t work and they were unable to fix it. However when we checked out we were told to contact the third party we booked through to receive our credit—is that you?
We ended up next to the pool. It was loud at night and in the morning. Our tv randomly turned on. Otherwise is was good.
A great place to stay for family friendly fun with a nice pool / spa area, and a delectable breakfast buffet, I love the biscuits and gravy!
Very old, could afford some updates.Our room was not very clean: previous guest toenails on the floor next to the bed, not certain if it was bed bugs but had 2 black bugs appear which made us wonder if there were more? One was on the bed in a seam of the comforter and the other was in the night stand when I opened to take out my pajamas.
For the price we paid per night for the stay, expected to have it clean and no bugs!
Breakfast was great and staff was fairly helpful. Upon checking in Friday night, we waited for staff to get off the phone for over 20 minutes, not pleasant when it is late and all you want is to get to your room and go to sleep!
Facility and fixtures were dated, but very clean. Bed sagged from use. Front entrance was not lite and hard to find without outside lighting.
Tired property
This place needs an update. My room had a dehumidifier going constantly. I had to empty it twice a day. Everything seems a bit dated.
The back door entrance from parking lot was never locked even though it appeared a room key was necessary to enter.
The lady that checked us in was not informative at all. Did not mention when and where breakfast was in the morning and didn’t say much other than where our room was located. The room was clean, pillows were hard. It was a good place to rest for the night.
I love the indoor pool in the center of the hotel, very old school the way hotels used to be. The pool area is the main focus of the hotel, very neat. I enjoyed the spacious seating areas, and breakfast area. My complaint was a dirty bathroom, long hair on the shower walls so it was obviously not cleaned. I think the room rate is very steep for this type of hotel! There was nothing over the top that justified a $260 night stay. Great hotel but room cleaning and rate change before I could recommend it.