酒店回复: Hello kimberly,Thank you for sharing your feedback. We strive to provide a positive experience for all guests, and we’re disappointed to hear that your stay did not meet your expectations. Your input is valuable to us, and we will take it into consideration as we continually seek to improve our services. We hope you will consider giving us another chance in the future to better serve you.
1.0分
其他
原文
翻译提供方：Google
墙上有蟑螂爬行。被告知不，我们这里没有那种东西。不会再呆在那里。
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酒店回复: Hello Paul, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
5.0分
家庭亲子
原文
翻译提供方：Google
一切都非常干净和令人愉快。
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酒店回复: Hello Vladimir,Agradecemos tus comentarios positivos sobre la limpieza y comodidad de nuestra propiedad. Si tienes alguna otra pregunta o inquietud, por favor no dudes en contactar directamente con la administración del hotel. Esperamos poder recibirte nuevamente en el futuro.
5.0分
商务出差
原文
翻译提供方：Google
好地方我推荐一下
4.0分
其他
Lot was very easy to get in and out of which was fantastic for someone like me with driving anxiety
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酒店回复: Hello Ashley,We're glad to hear that the parking lot was convenient for you! It's great to know that it contributed positively to your stay. Your comfort and ease during your visit are important to us, and we appreciate your feedback on this aspect of our hotel. Thank you for sharing your experience with us; we hope to welcome you back in the future for another enjoyable stay!
2.0分
其他
The room was dirty I found other people under garments in the sofa bed and there was food or something all over the walls and I had to kill some roaches.
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酒店回复: Hello Mario,Thank you for sharing your experience. We take cleanliness very seriously and strive to ensure that our accommodations are maintained to high standards. Your feedback will be forwarded to the appropriate team for review and improvement. We value your insights as we continue to enhance our services for future guests.
2.0分
其他
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Wouldn’t stay here again
Check in was extremely fast.
The air is not on in the rooms and it room hours for it to finally cool down (July it’s hot out!) bed was broken. No body wash and shampoo was empty. In one room shower wasn’t working. AC unit is unbelievably loud sounds like a car in the room. Breakfast is decent (eggs, biscuit, waffles, yogurt, muffins, juice coffee.
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酒店回复: Hello Jessica, Thank you for sharing your feedback. We're pleased to hear that check-in was efficient and that you enjoyed breakfast. However, we regret to learn about the issues you faced with the air conditioning, bathroom amenities, and the shower. Your comments are important and will be shared with the relevant departments for consideration in improving our services. We appreciate your insights as they help us enhance the experience for future guests.
我筋疲力尽又很恼火，因为我被安排到了一间连通房，结果一整晚都能听到婴儿的尖叫声。我打电话给前台，他们却告诉我不能延迟退房时间。
住的第一晚我们有个特定的价格，第二天早上我想再订这间房，就问他们能不能按原价给我订。他们说不行，我问那我是不是得回到网上重新订，他们说他们控制不了那个，如果我当时有个特定的价格，大概会高出10美元左右。她在跟我说话的时候就操作电脑了。我不得不出去给我的账户充钱才能在线支付，等我付完后，房间价格已经涨了，网上显示又涨了差不多20美元。我觉得是她故意这么做的，因为酒店当时有很多空房。我感觉他们是利用了我的“肥胖”，因为在他们看来我在早餐时吃得太多了，然而当时酒店并没有住满，还有很多空房。我本来以为空房会降价促销的，所以在这件事上我的体验很差。除此之外，房间本身还是不错的。
设施很棒，正合我意。工作人员一如既往地友好。
不推荐
墙上有蟑螂爬行。被告知不，我们这里没有那种东西。不会再呆在那里。
一切都非常干净和令人愉快。
好地方我推荐一下
Lot was very easy to get in and out of which was fantastic for someone like me with driving anxiety
The room was dirty I found other people under garments in the sofa bed and there was food or something all over the walls and I had to kill some roaches.
Wouldn’t stay here again
Check in was extremely fast.
The air is not on in the rooms and it room hours for it to finally cool down (July it’s hot out!) bed was broken. No body wash and shampoo was empty. In one room shower wasn’t working. AC unit is unbelievably loud sounds like a car in the room. Breakfast is decent (eggs, biscuit, waffles, yogurt, muffins, juice coffee.