酒店回复: Hello Diana L.,Thank you for sharing your feedback with us. We appreciate you taking the time to review your recent stay. If you have any further comments or concerns, please feel free to reach out to our management team directly. Your input helps us improve our services for all guests.
4.0分
其他
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Comfortable
Comfortable room, carpet and chair were questionable but the rest of the room was clean. Comfortable bed with clean linens. Parking was kind of weird, all behind the building, with a few spots up front. Staff was friendly and helpful.
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酒店回复: Hello Amber R,Thank you for sharing your feedback. We're glad to hear you found your room comfortable and appreciated our staff's friendliness. Your comments regarding the carpet and chair, as well as the parking situation, have been noted for future consideration. We strive to provide a pleasant experience for all our guests, and your insights are valuable in helping us improve further. We hope you enjoyed your overall stay with us and consider visiting again in the future.
3.0分
家庭亲子
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Too many stray cats walking around. Ceiling tiles destroyed in lobby area, along with ladders being stored in lobby area. Tv in room didn’t work, but was a simple fix that could have been taken care of if housekeeping staffed reported it. Overall not impressed with stay and don’t see myself staying there again.
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酒店回复: Hello Devanté,Thank you for sharing your feedback. We value all guest experiences and your comments regarding the stray animals and lobby conditions will be addressed with the appropriate teams. Maintenance issues like the TV should always be reported to ensure a comfortable stay, and your recommendation regarding communication between departments will be noted. We appreciate your insights as they help us improve our services for future guests.
4.0分
其他
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Room for improvement
The staff was friendly but the facility needs some love. For the price I paid I was expecting a more well kept facility. Damage in the lobby. Ladders leaned against the wall, exposed insulation, missing ceiling tiles. Hole in the wall in my room. MISSING smoke detector. Gritty sheets. Dirty mirror. I didn't want to touch anything. I skipped a shower to wait until I got home. Toilet was wobbly. Bed was lumpy. Room was damp. Very disappointed.
Additionally, no signage on side of building with portico, didn't know I was in the right place because the GPS brought me in the back way from the light in the dark. Parking lot was sketchy after dark.
Coffee was cold with breakfast. Needed fruit option.
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酒店回复: Hello Amy,Thank you for sharing your experience. We appreciate your feedback regarding the facility and the issues you've highlighted. Your comments about housekeeping and room conditions will be taken seriously as we continually strive for improvement. We also value your suggestions about signage and breakfast offerings, as guest safety and satisfaction are important to us. We hope you will consider staying with us again in the future to experience our ongoing improvements.
3.0分
其他
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Some good. Two things bad.
Room was clean and ok. Wi-Fi did not work. Had to connect to Starbucks next door which worked sometimes. Accessible shower was awful. Nothing to keep water from flooding the bathroom. They said they were aware of the problem.
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酒店回复: Hello Marvin,Thank you for sharing your feedback regarding your recent stay. We're glad to hear that you found your room clean, but we understand your concerns about the Wi-Fi and the accessibility shower. We appreciate your comments as they help us to continuously improve our services and facilities. Your experience is important to us, and we encourage you to reach out to management with further details. Your insights can lead to better experiences for future guests.
5.0分
商务出差
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Very pleasant stay. The staff was excellent, very attentive, and gracious. The first room I was assigned was clean and well set, but the HVAC wasn't cooling. I waited sometime before reporting just to see if the unit just needed time to work. Nothing changed. I made the front desk aware of it and the attendant promptly assigned me to another room. Very nice! I still rate this place 5 stars because of how this situation was handled. Great value for the money! I would stay again.
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酒店回复: Hello Carlos,Thank you for your kind words about our attentive staff and your overall experience. We're glad to hear that the situation with your room was addressed promptly and that it did not diminish your stay. We appreciate your understanding and support, and we look forward to welcoming you back for another enjoyable visit in the future. Your feedback helps us continue to improve and provide great value for all our guests.
5.0分
其他
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The Place to Stay!
It was very comfortable and plenty amenities. Staff were very nice and accomodating. Location is excellent - an IHop right across the street and many restaurants in the area (we enjoyed O Charley's about 1 mile away)
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酒店回复: Hello Lessandra,Thank you for sharing your feedback! We're delighted to hear that you found the hotel comfortable and enjoyed the amenities, as well as the convenient location. It's great to know that our staff made a positive impression during your stay. We appreciate your recommendations, and hope to welcome you back in the future to explore even more of the local dining options and attractions.
3.0分
其他
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Check your bed or just stay somewhere else
Upon our arrival, we put our bags in the room then left to go out to eat and look around some. We got back to the room at around 10pm pull back the comforter to find a big wad of hair in the middle of the bed, went in the bath room to find used bars of soap setting on the sink, the cabinet that the fridge was in had bugs in it and was molded bad. Went to the front desk and the guy put us in another room, which for the most part was a lot better, the maid service appears to be just pulling up the covers and going on to the next room, disgusting!! Will be back in the area but not this hotel ever again!!
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酒店回复: Hello Danny,Thank you for your feedback regarding your recent stay. We’re sorry to hear that your experience did not meet your expectations, particularly in terms of cleanliness and service. Your comments have been noted and will be shared with our team for reflection and improvement. We appreciate you taking the time to share your thoughts, and we hope you find a hotel that better suits your needs during your next visit.
1.0分
其他
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This hotel is absolutely disgusting we booked for 3 nights they didn’t even give us the room we requested told my husband he didn’t look like he had a disability. I was the one with the disability I have a messed up back . We walked into the room it smelled like cat piss . The garbage bucket was in the middle of the room not even in the bathroom no bag in the garbage bucket . The bed had a huge dip in it . There was hair on the sheets so they didn’t change the sheets . We booked in really late because we were traveling for work . We ended up having to leave we were not even offered another room she said we would get a refund come to find out they kept our money . Stay far away from this hotel it’s disgusting if you like the smell of piss and cockroaches this is the hotel for you .
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酒店回复: Hello Kyle,Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations, particularly regarding the room conditions and your interactions with staff. We take guest concerns seriously, and your comments will be shared with the appropriate departments for review. We appreciate you bringing this to our attention, and we wish you well in your future travels.
1.0分
家庭亲子
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My family did not feel safe here upon check in- super dirty, people sitting around outside - very few other people staying here. Do not recommend. We left and found another place immediately
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酒店回复: Hello Jonathan,Thank you for sharing your experience. We're sorry to hear that your stay did not meet your expectations regarding cleanliness and safety. We take such feedback seriously and will ensure it is communicated to the appropriate teams for review. Guest perceptions are important to us, and we appreciate your input on this matter. Please feel free to reach out to management if you wish to discuss your concerns further.
出色地
Comfortable
Comfortable room, carpet and chair were questionable but the rest of the room was clean. Comfortable bed with clean linens. Parking was kind of weird, all behind the building, with a few spots up front. Staff was friendly and helpful.
Too many stray cats walking around. Ceiling tiles destroyed in lobby area, along with ladders being stored in lobby area. Tv in room didn’t work, but was a simple fix that could have been taken care of if housekeeping staffed reported it. Overall not impressed with stay and don’t see myself staying there again.
Room for improvement
The staff was friendly but the facility needs some love. For the price I paid I was expecting a more well kept facility. Damage in the lobby. Ladders leaned against the wall, exposed insulation, missing ceiling tiles. Hole in the wall in my room. MISSING smoke detector. Gritty sheets. Dirty mirror. I didn't want to touch anything. I skipped a shower to wait until I got home. Toilet was wobbly. Bed was lumpy. Room was damp. Very disappointed.
Additionally, no signage on side of building with portico, didn't know I was in the right place because the GPS brought me in the back way from the light in the dark. Parking lot was sketchy after dark.
Coffee was cold with breakfast. Needed fruit option.
Some good. Two things bad.
Room was clean and ok. Wi-Fi did not work. Had to connect to Starbucks next door which worked sometimes. Accessible shower was awful. Nothing to keep water from flooding the bathroom. They said they were aware of the problem.
Very pleasant stay. The staff was excellent, very attentive, and gracious. The first room I was assigned was clean and well set, but the HVAC wasn't cooling. I waited sometime before reporting just to see if the unit just needed time to work. Nothing changed. I made the front desk aware of it and the attendant promptly assigned me to another room. Very nice! I still rate this place 5 stars because of how this situation was handled. Great value for the money! I would stay again.
The Place to Stay!
It was very comfortable and plenty amenities. Staff were very nice and accomodating. Location is excellent - an IHop right across the street and many restaurants in the area (we enjoyed O Charley's about 1 mile away)
Check your bed or just stay somewhere else
Upon our arrival, we put our bags in the room then left to go out to eat and look around some. We got back to the room at around 10pm pull back the comforter to find a big wad of hair in the middle of the bed, went in the bath room to find used bars of soap setting on the sink, the cabinet that the fridge was in had bugs in it and was molded bad. Went to the front desk and the guy put us in another room, which for the most part was a lot better, the maid service appears to be just pulling up the covers and going on to the next room, disgusting!! Will be back in the area but not this hotel ever again!!
This hotel is absolutely disgusting we booked for 3 nights they didn’t even give us the room we requested told my husband he didn’t look like he had a disability. I was the one with the disability I have a messed up back . We walked into the room it smelled like cat piss . The garbage bucket was in the middle of the room not even in the bathroom no bag in the garbage bucket . The bed had a huge dip in it . There was hair on the sheets so they didn’t change the sheets . We booked in really late because we were traveling for work . We ended up having to leave we were not even offered another room she said we would get a refund come to find out they kept our money . Stay far away from this hotel it’s disgusting if you like the smell of piss and cockroaches this is the hotel for you .
My family did not feel safe here upon check in- super dirty, people sitting around outside - very few other people staying here. Do not recommend. We left and found another place immediately