酒店回复: Dear Guest, On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,
4.0分
其他
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Floors in the entrance area where a little dirty due to indoor pool being right there next to elevators so a strong bleach/chlorine smell and wet footprints in hallway and elevators. A little noises as it’s near bars but the room was decent. Beds were comfy. Linen was soft and clean. It was cheap at 84 dollars. Employees were nice. It’s decently located to bars. Good for a guy on his own but don’t take a girl there.
3.0分
其他
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Mediocre
I’ll start with the AMAZING customer service experience I had with the young lady at the desk (I can’t recall her name but she has the most beautiful long gray hair. Not only did she greet me with a smile she made me feel very welcomed.
Now my roommate didn’t have that same experience but I’m only speaking on my personal experience.
Now for the room itself. I loved the touchscreen mirror but with an amenity like that, I would think the room would be just as cool. But it wasn’t. The room I was in needs some serious tlc. The window has a torn screen, the furniture was a bit tattered, bed wasn’t that comfortable to my liking and there was a mild odor I couldn’t make out what it was. Maybe that was something in the air with the hotel being so close to the beach. Overall it was okay for the one stay I had. I personally wouldn’t stay any longer than that.
5.0分
情侣出游
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Hotel room was absolutely stunning with a great view of the pier. Everything was clean and staff was nice. Was close to multiple restaurants and attractions. Indoor pool was very clean and warm.
5.0分
其他
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Great stay for a great price
Never again booking anywhere else we Loved our stay comfortable and quiet, and the night view was also amazing , Great service nice and quick and on our way out we had great service from a super sweet girl and she let us know about discounts if we signed up for comfort in rewards
1.0分
其他
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I got bit but bed bugs and I tried to let them know u was leaving and not going to be spending the other night I paid for...they wouldn't refund me for the night I didn't stay
1.0分
其他
Checked out at midnight because of roaches and I'm not talking about cockroaches. Those little brown roaches from uncleanliness and no extermination.
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酒店回复: Dear Guest, Thank you for taking the time to give us your feedback however I was very disheartened to read your comments. I would like to assure you that we pledge to provide the finest facilities and services for our valued guests. I would like to take this opportunity to inform you and our future guests that each and every one of our guest room accommodations are in strict and routine preventive maintenance with extermination services to ensure they are insect free. Every guest room is inspected every day with a trained eye for details as well. I would welcome the opportunity to talk you directly to personally extend my sincere apologies for this unfortunate exception to our standards and restore your faith with us. I am available at your convenience and can be reached at 409 763-5000 .
游泳池很脏，游泳池里的浴室很糟糕，床单上也有污渍。
空气过滤器很脏，床单上有污渍，只留下2条浴巾。
室内泳池
坏的
Floors in the entrance area where a little dirty due to indoor pool being right there next to elevators so a strong bleach/chlorine smell and wet footprints in hallway and elevators. A little noises as it’s near bars but the room was decent. Beds were comfy. Linen was soft and clean. It was cheap at 84 dollars. Employees were nice. It’s decently located to bars. Good for a guy on his own but don’t take a girl there.
Mediocre
I’ll start with the AMAZING customer service experience I had with the young lady at the desk (I can’t recall her name but she has the most beautiful long gray hair. Not only did she greet me with a smile she made me feel very welcomed.
Now my roommate didn’t have that same experience but I’m only speaking on my personal experience.
Now for the room itself. I loved the touchscreen mirror but with an amenity like that, I would think the room would be just as cool. But it wasn’t. The room I was in needs some serious tlc. The window has a torn screen, the furniture was a bit tattered, bed wasn’t that comfortable to my liking and there was a mild odor I couldn’t make out what it was. Maybe that was something in the air with the hotel being so close to the beach. Overall it was okay for the one stay I had. I personally wouldn’t stay any longer than that.
Hotel room was absolutely stunning with a great view of the pier. Everything was clean and staff was nice. Was close to multiple restaurants and attractions. Indoor pool was very clean and warm.
Great stay for a great price
Never again booking anywhere else we Loved our stay comfortable and quiet, and the night view was also amazing , Great service nice and quick and on our way out we had great service from a super sweet girl and she let us know about discounts if we signed up for comfort in rewards
I got bit but bed bugs and I tried to let them know u was leaving and not going to be spending the other night I paid for...they wouldn't refund me for the night I didn't stay
Checked out at midnight because of roaches and I'm not talking about cockroaches. Those little brown roaches from uncleanliness and no extermination.