酒店回复: Dear Andrea,Thank you for recognizing the efforts of our housekeeping team. It’s wonderful to know their work stood out during your stay. We’re sorry about the discomfort caused by the air conditioning, the late-night noise disturbance, and the lack of adequate pillows. These concerns, combined with the overall condition of the property, clearly affected your rest, and that’s not the kind of experience we want any guest to have. Your feedback will be shared with our team so we can focus on the areas that need improvement. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your next visit to the area.Sincerely,Hotel Management
酒店回复: Dear Justin,Thank you for sharing your experience. We sincerely apologize for the discomfort you encountered during your stay. Your concerns about cleanliness, noise, and room condition are taken seriously, and we understand how disappointing that must have been. While there are limitations we continue to work through, we are actively taking steps to improve the overall guest experience. We appreciate your feedback and hope you'll consider giving us another chance to provide a stay that better meets your expectations.Sincerely,Hotel Management
酒店回复: Dear Erik,Thank you for bringing these concerns to our attention. We're sorry for the delay at check-in and will address this with the team to ensure a more professional and efficient welcome. The room condition and presence of gnats are unacceptable, and our team will address this thoroughly. Cleanliness and comfort are essential, and your input is taken seriously. While many extended-stay guests bring personal items, essentials like a hair dryer and additional toiletries are available upon request at the front desk. We apologize for the noise, lack of charger outlets, and missing do not disturb sign—these details matter. Your comments about limited food options and housekeeping frequency are also noted and will be reviewed. Your experience is not reflective of our standards, and we truly value the opportunity to improve. We hope to have the chance to provide a better stay in the future.Sincerely,Hotel Management
酒店回复: Dear Jose,We are genuinely sorry for the experience you described and understand how upsetting it must have been to arrive late at night, especially after a long trip with your family, only to find your reserved room unavailable. While availability challenges can sometimes occur, we regret the impact this had on your stay. This is not the experience we want for any guest, and we’re reviewing our reservation processes to help prevent similar issues in the future. Your feedback is valuable and will be used to improve our service and communication. We sincerely apologize for the inconvenience and hope you might consider giving us another opportunity to provide the comfortable and reliable stay you and your family deserve.Sincerely, Hotel Management
酒店回复: Dear Tatiayana,Thank you for sharing your experience. We are truly sorry to hear about the issues you encountered during your stay. Your feedback is important to us, and we’ve shared it with our team to ensure appropriate steps are taken to prevent similar situations in the future. We appreciate you bringing this to our attention and hope to provide a better experience next time.Sincerely,Hotel Management
服务和设施都达到了应有的水准。
酒店有点旧，没有厨具，有很重的潮湿味，网络和电视都不太好。早餐就是一包蛋白棒和贝果。不过酒店员工态度很好，这算是个优点吧。
住在这里的大部分人其实是长住客。所以感觉就像是住在一个公寓楼里，但体验并不差。我遇到的每个人都非常乐于助人且友善。
我和朋友在那里过了新年。酒店非常漂亮干净，人们也很友善。
谢谢🙏
我喜欢清洁人员的服务，但是空调不制冷，噪音很大！！更糟糕的是，半夜时分，附近一个房间里突然传来狗叫声，持续了半个多小时。只有三个枕头，而且质量很差，三个人都挤不成一个，而且只够两个人睡……我们向前台要了更多的枕头，但他们只给了我们一个，而且那是我背痛的最后一个了，哇！！那天晚上我一夜没睡！酒店本身需要改进……虽然环境很差，但我确实喜欢酒店的干净程度！！
房间清洁，维护得也不太好。
地板和地毯黏糊糊的。
厨房炉灶坏了。
厨房基本用品不齐全。没有服务。
一家经济型酒店，在这些方面妥协得不偿失。
早餐不太好。如果至少能加点真正的牛奶和水果就更好了。
总的来说，这地方一直很脏，让我不想碰房间里的任何东西。墙壁脏兮兮的，一半的插座都坏了，甚至都插不上。隔壁的房间太吵了，都能听到其他房间的人说话的声音。整个酒店都有一股怪味，房间里最干净的地方就是床。如果房间价格能低一半，我肯定会更乐意付钱，而且如果我真的累了就别住了。即便如此，也不值得。
抵达后，前台接待员让我等了大约10分钟，因为他“刚打卡”。酒店破败不堪，需要翻新。房间里总是有蚊虫飞来飞去，我找不到来源。没有吹风机，只有一小瓶一次性洗发水，没有“请勿打扰”的牌子，也没有手机充电插座，噪音很大。我要求挂个“请勿打扰”的牌子，前台接待员说：“如果是因为清洁工来，他们不会来——他们一周半才来一次，而且刚好来过。” 唯一能吃的东西是自动售货机，一袋多力多滋玉米脆片要4美元，房费里的早餐是一份格兰诺拉麦片棒。
我预订了一间两床的房间，但我凌晨 1 点左右到达酒店时，他们告诉我房间已满，只有一间带一张床的房间，想象一下我当时带着刚出生的妻子和孩子出去找另一家酒店，一路从马萨诸塞州赶来，非常疲惫，这很不公平，我再也不会预订了。
5小时120美元
我晚上8点左右预订了酒店，凌晨1点半就到了。前台告诉我，由于系统故障，我暂时无法预订房间。我已经用钱预订了，但还是没有房间。这对我和我的另一半来说非常不方便。我真的很想得到退款。