酒店回复: Hello Manuel, we’re very sorry to hear about the service issues and maintenance concerns you experienced. Your feedback is being taken seriously and will be reviewed with our team to ensure we do better.

酒店回复: Dear Armando,Thank you for taking the time to share your feedback. We're truly sorry to hear about the challenges you experienced during your recent stay at Aloft.At Aloft, we aim to deliver a fresh, vibrant experience with attentive service, and it's clear we missed the mark during your visit. We apologize for the concerns regarding the size and condition of your room, as well as the service you received at the front desk that’s not the impression we want to leave.Your comments about pest control and advertising are especially concerning, and we've already shared your feedback with our housekeeping and management teams to investigate and take corrective action. We also strive to represent our hotel accurately online and appreciate you bringing this to our attention.Your satisfaction is very important to us, and we hope to have another chance to welcome you back for a much better stay.

酒店回复: Donald, thank you for sharing your feedback. It seems there were challenges during your stay, particularly with noise disturbances and communication. The team will certainly review their processes to ensure better experiences for future guests. Your comments are valued and taken seriously.

酒店回复: Hello Joseph,Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We’ll review the issues you mentioned regarding the breakfast and room condition to improve the experience for future guests. We understand the importance of offering great value, and we appreciate your input. We hope to have the opportunity to provide a better experience on your next visit.

酒店回复: Hugo, nos alegra que hayas disfrutado de tu estadía en Aloft Frisco. Es genial saber que apreciaste nuestra conveniente ubicación. ¡Esperamos volver a darte la bienvenida pronto!