酒店回复: Dear Yuslay,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Lompoc. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We are delighted to hear you found our hotel recommendable. Your satisfaction is our top priority, and it's rewarding to know we met your expectations.Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your comfort and satisfaction. Thank you again for sharing your feedback and we look forward to welcoming you back for another exceptional stay in the future!Sincerely,JoeRed Roof ManagementRediResponse Specialist
1.0分
其他
No. Room smelt really bad. The entire hotel need a make over. Need to be updated. Asap.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hilton Head Island. I am truly sorry to hear about the unpleasant odor in your room and your disappointment with our hotel's condition. Your feedback regarding the need for updates is invaluable, and we will take this into considerations to improve our facilities. We aim to provide a much better experience for you in the future.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JoeRed Roof ManagementRediResponse Specialist
4.0分
其他
We stayed one night. The rate is affordable and the room was comfortable and clean.
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酒店回复: Dear Valued Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Hilton Head Island. We are delighted to hear that you found our rates affordable and that your room was comfortable and clean. Providing value and comfort is always our top priority.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof. We hope to see you again soon.Sincerely, ReyRed Roof ManagementRediResponse Specialist
3.0分
家庭亲子
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We got to our “suite” with 5 people, there was a dead bug on the table, only enough towels for 2 & asked for linen for the pull out bed & it took over 2 hours to get at 11 at night.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hilton Head Island. I am truly sorry to hear about the bugs in your room and that there were only enough towels for 2 people. Your feedback regarding these issues are invaluable and we will take this into considerations to improve our facilities. We aim to provide a much better experience for you in the future. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
1.0分
其他
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They gave us a room that was very musty and smelled bad, there was a hole in the bathroom ceiling and a drain grate ran next to the toilet bowl so we asked to change it. And they gave us the room next door that also smelled terrible. I rented for two nights so I canceled one night.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hilton Head Island. I am truly sorry to hear about the unpleasant odor in your room and your disappointment with our hotel's condition. Your feedback regarding the need for updates is invaluable, and we will take this into considerations to improve our facilities. We aim to provide a much better experience for you in the future. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
3.0分
其他
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The staff was good. The place is definitely showing its age.
They were having issues with TV channels while I was there and the phone in the room didn't work. It wouldn't be the first place I would book.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hilton Head Island. We sincerely appreciate you found our staff good. We are sorry to hear that you encountered multiple concerns during your stay, including television channel problems, and malfunctioning phone. Your feedback is important to us, and we are committed to making necessary improvements to enhance our guest experience. Rest assured, our hotel will be notified with your feedback. We value your input, as it highlights opportunities for growth and helps us enhance our service at Red Roof. We sincerely hope you will allow us another opportunity to provide you with the quality service you deserve.Sincerely,JaneRed Roof Management RediResponse Specialist
1.0分
其他
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The worst hotel I've ever stayed at in my life. Extremely old and run down property. We were supposed to stay for 6 nights, we left after 1 because we didn't feel safe. Room wasn't clean when we checked in. TV didn't work, one of the lights over the bed didn't work. Toilet paper holder was broken, toilet paper was sitting on top of the toilet. The tub had been painted in an attempt to hide repairs
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酒店回复: Dear Hotel Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Hilton Head Island. I am deeply sorry to hear about the extremely disappointing experience you had at our property. Your description of the condition of the property and your room is concerning, and I understand your decision to leave early. I sincerely apologize that the room was not what you expected upon your arrival and that you encountered multiple concerns including the TV, lighting, and bathroom fixtures. Your safety and comfort are our top priorities, and we clearly failed to meet your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that I will make sure to share your comments with the rest of our team. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way.Very truly yours,JMRed Roof Management RediResponse Specialist
5.0分
情侣出游
the parking lot was extra clean and the overall exterior cleanliness of he property enhanced my sense of satisfaction
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Hilton Head Island. We greatly appreciate your positive feedback regarding the cleanliness of our parking lot and the overall exterior appearance of the property. We are delighted to hear that these aspects enhanced your sense of satisfaction during your stay with us. Your comments are greatly appreciated and serve as encouragement for our team to continue delivering exceptional service. Thank you for choosing Red Roof. We hope to welcome you back on your next visit to the area.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
位置很好，房间和酒店都很干净。员工也很友好。下次还会再来。
卫生状况和洗手间条件都很差。
可取之处
No. Room smelt really bad. The entire hotel need a make over. Need to be updated. Asap.
We stayed one night. The rate is affordable and the room was comfortable and clean.
We got to our “suite” with 5 people, there was a dead bug on the table, only enough towels for 2 & asked for linen for the pull out bed & it took over 2 hours to get at 11 at night.
They gave us a room that was very musty and smelled bad, there was a hole in the bathroom ceiling and a drain grate ran next to the toilet bowl so we asked to change it. And they gave us the room next door that also smelled terrible. I rented for two nights so I canceled one night.
The staff was good. The place is definitely showing its age.
They were having issues with TV channels while I was there and the phone in the room didn't work. It wouldn't be the first place I would book.
The worst hotel I've ever stayed at in my life. Extremely old and run down property. We were supposed to stay for 6 nights, we left after 1 because we didn't feel safe. Room wasn't clean when we checked in. TV didn't work, one of the lights over the bed didn't work. Toilet paper holder was broken, toilet paper was sitting on top of the toilet. The tub had been painted in an attempt to hide repairs
the parking lot was extra clean and the overall exterior cleanliness of he property enhanced my sense of satisfaction