酒店回复: Dear Lucio, Thank you for your kind words! We're thrilled to hear that you had a positive experience at Extended Stay America. Our team works hard to ensure guests enjoy their stay, and we appreciate your feedback. We look forward to welcoming you back for another great visit!Sincerely,Hotel Management
5.0分
其他
I’ve been here for a while, waiting to move to an apartment and I can honestly say it’s very clean and very friendly, attentive staff pet friendly…….;)
5.0分
情侣出游
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Sherryl and the staff were super friendly. The room and building were very clean and bed was very comfortable. Will be staying here again next time I'm in the area.
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酒店回复: Dear B7270OPdavids, Thank you for your kind words! We’re so glad to hear you enjoyed your stay and found great value in both our accommodations and service. Sherryl and the team will be thrilled to know they made a positive impression. Providing a clean, comfortable, and welcoming environment is always our top priority. We truly appreciate your recommendation for Extended Stay America and look forward to welcoming you back the next time you're in the area! Sincerely, Hotel Management
1.0分
其他
I just stayed for 1 night, its a rundown place. No toiletries, the room looked like public bathroom. No coffee or anyother breakfast.
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酒店回复: Dear Saravanakumar, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management
1.0分
商务出差
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Please Read: Many Troubles
I arrived around 7 pm on a Sunday for a business convention in the area. When I was walking in, multiple shady-looking fellows were eyeing me as I entered from outside the lobby. Once I got to the lobby, they checked me in, and I received two key cards. My room was fine. However, there is a small soap bar; bring your own soap and shampoo. Also, they lied about breakfast on this app. There is no breakfast. There is a vending machine area with high prices, and often, these old key cards do not work to get in. If you were to get a vending snack, your keycard could be demagnetized, and you would be locked out. A few times, I had to return to the hotel after hours, and I was locked out of my room three times, and the service to get me back in the building, let alone my room, was poor. I waited in the lobby for 3 hours once after trying 4 different key cards- none worked. In addition, my TV remote would not change channels from the satellite and it did not have a working HDMI port. There is no housekeeping service really offered as well. PROS: AC works great. Fridge was spacious. Microwave worked.
Cons: Keycard problems and access, Lied about breakfast, service slow, half working TVS, slow wifi
4.0分
家庭亲子
Pros: Nice and clean.
Quiet.
Cons: No ice machine. No lobby restroom. Vending machine was, out of this world, expensive.
5.0分
其他
I was aboutb15 minutes past check-in and the registration man let me check I and it was fast
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酒店回复: Dear Kaye, Thank you for choosing Extended Stay America and for your terrific review. We’re glad to hear your check-in process was handled efficiently and appreciate your recognition of our team member’s assistance. At the same time, we acknowledge that timeliness and consistency are key, and we remain committed to improving in all areas. We hope to welcome you again soon for an even smoother and more enjoyable stay.Sincerely,Hotel Management
1.0分
家庭亲子
There is no customer service on site and they charge if you need extra towels. The area seems a little unsafe.
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酒店回复: Dear Nora, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience fell short of expectations. We understand the importance of attentive service and a sense of safety during any stay, and we regret any discomfort this may have caused. While some amenities do come with limitations, we strive to provide value and care to every guest. Your comments are important to us and will be taken into consideration as we continue to work on enhancing the guest experience. We do hope you’ll consider giving us another opportunity to provide a more comfortable and welcoming stay in the future.Sincerely, Hotel Management
3.0分
情侣出游
Bed was to small and no usb ports . The should say on web no usb ports
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酒店回复: Dear John, Thank you for sharing your experience with us. We’re sorry to hear that the bed size and lack of USB ports didn’t meet your expectations. Your comfort is very important to us, and we understand how essential modern amenities like USB charging can be. Your feedback helps us improve, and we hope to have the opportunity to welcome you again with a more comfortable stay.Sincerely,Hotel Management
非常好的地方
I’ve been here for a while, waiting to move to an apartment and I can honestly say it’s very clean and very friendly, attentive staff pet friendly…….;)
Sherryl and the staff were super friendly. The room and building were very clean and bed was very comfortable. Will be staying here again next time I'm in the area.
I just stayed for 1 night, its a rundown place. No toiletries, the room looked like public bathroom. No coffee or anyother breakfast.
Please Read: Many Troubles
I arrived around 7 pm on a Sunday for a business convention in the area. When I was walking in, multiple shady-looking fellows were eyeing me as I entered from outside the lobby. Once I got to the lobby, they checked me in, and I received two key cards. My room was fine. However, there is a small soap bar; bring your own soap and shampoo. Also, they lied about breakfast on this app. There is no breakfast. There is a vending machine area with high prices, and often, these old key cards do not work to get in. If you were to get a vending snack, your keycard could be demagnetized, and you would be locked out. A few times, I had to return to the hotel after hours, and I was locked out of my room three times, and the service to get me back in the building, let alone my room, was poor. I waited in the lobby for 3 hours once after trying 4 different key cards- none worked. In addition, my TV remote would not change channels from the satellite and it did not have a working HDMI port. There is no housekeeping service really offered as well. PROS: AC works great. Fridge was spacious. Microwave worked.
Cons: Keycard problems and access, Lied about breakfast, service slow, half working TVS, slow wifi
Pros: Nice and clean.
Quiet.
Cons: No ice machine. No lobby restroom. Vending machine was, out of this world, expensive.
I was aboutb15 minutes past check-in and the registration man let me check I and it was fast
There is no customer service on site and they charge if you need extra towels. The area seems a little unsafe.
Bed was to small and no usb ports . The should say on web no usb ports
Check-in staff was friendly and helpful.
Nice size room
Older property but well-kept
Bring slippers as no carpet or rug