酒店回复: Thank you so much for the kind words! We're thrilled to hear you enjoyed your stay and that our front desk team made such a positive impression. We’ll be sure to pass along your compliments—it’ll mean a lot. We hope to welcome you back again soon for another great experience!
5.0分
情侣出游
The staff was very helpful and positive, especially Chelsea at the front desk, professional and positive.
展开
酒店回复: Thank you so much for staying with us. We were delighted to have you. We are striving to improve our overall guest experience, and I am happy that we met your expectations. It was a pleasure having you. Come visit us again.
5.0分
其他
展开
Great area. No homeless nearby. Plenty of stores and food options around. We stayed for a week and everything was great! Front desk were fantastic and were always excited to see us and my daughter's haha.
展开
酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Highlands Ranch Denver Tech Center Area. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. I am grateful that our staff made your stay more enjoyable for you and your family. Thank you for choosing to book with us!
5.0分
其他
展开
All 4 staff members i had contact with were all friendly and helpful. They were always available anytime i needed. All 4 were very polite and professional, and it made my stay even more enjoyable.
展开
酒店回复: Thank you so much for being a valued customer of Comfort Suites. I am thrilled that our staffed ensured your stay was comfortable. We thrive to offer GREAT customer service, and it appears we did just that. Thank you for taking time to highlight our crew!
3.0分
家庭亲子
展开
When we first arrived, we could tell instantly by looking around that the hotel was not well maintained. The desk clerk was very kind and seemed conscientious. However, when we got to our room, there was something smeared all over the bathroom wall, and the bathroom floor was very dirty. There were no towels in the bathroom, and the toilet was continually running. We contacted the desk clerk, and she immediately moved us to another room, which we appreciated. The room she moved us to was definitely cleaner than the first room however, the toilet was running in that room as well, the shampoo container was not connected to the shower wall and leaked, the water pressure to the toilet was so low that the toilet wasn't getting enough water to flush, so we had to flush it by filling up the trashcan with water from the bathtub and dumping it in. Needless to stay we were very disappointed in our stay. We reported our experience of the second room as well, upon checkout, and that desk clerk was also very kind and seemed to appreciate us making him aware of the problems.
展开
酒店回复: Thank you for taking the time to share such a detailed and candid review. We're truly sorry for the condition of both rooms during your stay—it’s clear that we fell short of the standards you rightly expected, and we deeply regret the inconvenience this caused.While we're grateful that our front desk team responded with kindness and prompt action, the issues you encountered—from cleanliness concerns to plumbing problems—are unacceptable and not reflective of the experience we aim to provide. Your feedback has already been shared with our housekeeping and maintenance teams so we can address these concerns directly and prevent similar situations in the future.We sincerely appreciate your patience and your willingness to communicate these problems both during and after your stay. It’s feedback like yours that helps us improve, and we hope you’ll consider giving us another chance to provide the quality and comfort you deserve.
3.0分
其他
The staff were friendly and great. The beds were horrible. You sunk in them. The place was run down.
展开
酒店回复: The staff was friendly and great. The beds were awful you sunk in them and the place was run down
5.0分
其他
The staff was friendly and attentive.
Fresh eggs were served at breakfast and the tea/coffee bar included chocolate milk mix.. nice touch!
展开
酒店回复: Thank you for sharing your wonderful feedback! We’re delighted you enjoyed our friendly staff, fresh breakfast, and the extra touches like the chocolate milk mix at the coffee bar. We truly appreciate your kind words and hope to welcome you back soon!
套房状况极佳,设施齐全。床上用品是高档的。早餐不错,酒店整体环境也很好。员工随时待命,乐于助人。服务质量始终如一,不仅提供了所有必需品,还提供了更多。此外,大堂里还有一个小型超市。
他们没通知我就把水关了。我多次尝试拨打前台电话,但始终无人接听。我告诉他们因为没水我无法淋浴,他们的回答是“哦,我忘了告诉你”。这是一次糟糕的经历,我以后再也不会入住这家酒店了。
房间陈旧,需要翻新。水槽里还有头发。至少应该彻底清洁一下。早餐新鲜热乎,所以这晚的住宿体验还算不错。
很棒的酒店,接待处的先生非常友善
The staff was very helpful and positive, especially Chelsea at the front desk, professional and positive.
Great area. No homeless nearby. Plenty of stores and food options around. We stayed for a week and everything was great! Front desk were fantastic and were always excited to see us and my daughter's haha.
All 4 staff members i had contact with were all friendly and helpful. They were always available anytime i needed. All 4 were very polite and professional, and it made my stay even more enjoyable.
When we first arrived, we could tell instantly by looking around that the hotel was not well maintained. The desk clerk was very kind and seemed conscientious. However, when we got to our room, there was something smeared all over the bathroom wall, and the bathroom floor was very dirty. There were no towels in the bathroom, and the toilet was continually running. We contacted the desk clerk, and she immediately moved us to another room, which we appreciated. The room she moved us to was definitely cleaner than the first room however, the toilet was running in that room as well, the shampoo container was not connected to the shower wall and leaked, the water pressure to the toilet was so low that the toilet wasn't getting enough water to flush, so we had to flush it by filling up the trashcan with water from the bathtub and dumping it in. Needless to stay we were very disappointed in our stay. We reported our experience of the second room as well, upon checkout, and that desk clerk was also very kind and seemed to appreciate us making him aware of the problems.
The staff were friendly and great. The beds were horrible. You sunk in them. The place was run down.
The staff was friendly and attentive.
Fresh eggs were served at breakfast and the tea/coffee bar included chocolate milk mix.. nice touch!