酒店回复: Dear Luis,Thank you for taking the time to share your thoughts! It’s wonderful to hear that you had an overall pleasant stay and found the hotel to your liking. However, I’m truly sorry to hear about the encounter with our front desk staff. We always strive to provide friendly and welcoming service, so your experience is certainly not the standard we aim for. I appreciate you bringing this to our attention, and we’ll make sure to address it so future guests can enjoy the positive atmosphere we’re known for. Looking forward to welcoming you back for another great stay!

酒店回复: Dear Luis,We’re sorry to hear about the issue with your deposit refund and understand how frustrating this must be. Please know that this is not the experience we want for our guests. We recommend reaching out to our front desk team or management directly to ensure this matter is resolved promptly. Your satisfaction is important to us, and we appreciate the opportunity to make things right.

酒店回复: Dear Lourdes,Thanks for letting us know about your experience—it’s disappointing to hear that your room wasn’t up to standard. We’re really sorry you and your husband had to go through that and needed to request a move. Cleanliness is something we take seriously, and your feedback is a reminder that we have to do better. We appreciate you bringing it to our attention and hope we get another chance to make things right.

酒店回复: Hello ROMAN,Agradecemos mucho su feedback positivo sobre el servicio y el desayuno. Nos alegra saber que disfrutó de estas experiencias durante su estancia. Su opinión es valiosa para nosotros y será compartida con el equipo. Esperamos que considere hospedarse con nosotros nuevamente en el futuro. ¡Que tenga un excelente día!

酒店回复: Hi Jean,Thank you for your review! We're glad to hear you found our hotel in Chandler, AZ, very good overall. We understand that noise from outside can be a concern, and we appreciate your feedback on this issue. Your comfort is important to us, and we will look into ways to improve soundproofing. We hope to welcome you back for another stay!

酒店回复: Dear Alejandra,Thank you for sharing your feedback. We're truly sorry to hear that your stay wasn't as pleasant as it should have been. Cleanliness and a peaceful environment are very important to us, and we apologize for not meeting your expectations in these areas. We will certainly address the noise issue and ensure our housekeeping team pays extra attention to cleanliness moving forward. We hope you'll give us another chance to provide you with a more enjoyable experience in the future.

酒店回复: Hi Rodolfo,We're thrilled that you gave us a perfect rating! I'm really happy to hear you enjoyed your visit. Your feedback shows that we're creating a friendly environment. We're excited to see you soon!