My friend was stuck in the elevator and no one seemed concerned. She finally got off when the elevator jerked and moved upward to floor 3. She was crying and shaking when she met me for breakfast. I went to discuss it with the front desk manager and all she said was, “Is she out? We were looking for her.” No hazard signs, no closer if the elevator, and very little compassion for the stress it caused. This was handled very unprofessionally.
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酒店回复: Thank you for taking the time to share this experience. I am truly sorry for what your friend went through — being stuck in an elevator is frightening. Please accept our sincere apologies for the distress this caused both of you.I want to assure you that the situation was handled as an emergency here at the hotel. Our staff followed proper safety procedures to assist your friend, and when maintenance arrived, no one was found in either elevator. We were later informed that she had exited on one of the upper floors.We take incidents like this very seriously. Thank you again for bringing this to our attention.
4.0分
其他
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Hello
Although our stay was overnight for a cruise, I must say it was very welcoming and the Staff was very courteous. Each room had a balcony and very spacious.
Our group consisted of 15 people and the only downside was the breakfast are the lack there of.
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酒店回复: Thank you for taking the time to tell us about your experience at Baymont by Wyndham Galveston. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Baymont Inn & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
4.0分
其他
Staff was wonderful. Room clean and spacious. Balcony was a plus. Overall a great stay.
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酒店回复: Thank you for taking the time to tell us about your experience at Baymont by Wyndham Galveston. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Baymont Inn & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
5.0分
其他
Lady let us check in early which made our day and everyone friendly
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酒店回复: Thank you for taking the time to tell us about your experience at Baymont by Wyndham Galveston. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Baymont Inn & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
5.0分
其他
Clean room excellent staff communication just hard to locate hotel
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酒店回复: Thank you so much for your kind words! We happy to hear you enjoyed our amazing staff . We hope to welcome you back again soon!
5.0分
其他
Clean room, breakfast
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酒店回复: Thank you for your good review we hope to see you again soon. Best Regards.
太棒了！工作人员非常亲切和乐于助人！
海景房，但景观一般。
早餐很差劲。
房间大小还可以。
停车免费。
下次我不会再住了！抱歉！
要个毛巾都得等主管批准，效率太低了。冰箱制冷效果也不太好。
有免费早餐，但别期望太高。
My friend was stuck in the elevator and no one seemed concerned. She finally got off when the elevator jerked and moved upward to floor 3. She was crying and shaking when she met me for breakfast. I went to discuss it with the front desk manager and all she said was, “Is she out? We were looking for her.” No hazard signs, no closer if the elevator, and very little compassion for the stress it caused. This was handled very unprofessionally.
Hello
Although our stay was overnight for a cruise, I must say it was very welcoming and the Staff was very courteous. Each room had a balcony and very spacious.
Our group consisted of 15 people and the only downside was the breakfast are the lack there of.
Staff was wonderful. Room clean and spacious. Balcony was a plus. Overall a great stay.
Lady let us check in early which made our day and everyone friendly
Clean room excellent staff communication just hard to locate hotel
Clean room, breakfast