酒店回复: Thank you for choosing Comfort Inn & Suites Frisco Plano and bringing this to our attention. We sincerely apologize for the condition of your room and understand how disappointing that must have been. We will be checking into this matter and reporting it to our housekeeping department to ensure it is properly addressed. In the future, please don’t hesitate to let the front desk know right away, we’re here 24/7 and would have been happy to assist or offer a room change during your stay.
4.0分
其他
原文
翻译提供方：Google
没有多余的枕头。
住宿体验不错，但当我们要求提供折叠床的床上用品时，他们只给了我们一个枕头。我猜他们没有多余的枕头。
展开
酒店回复: Dear Valued Guest,Thank you for your feedback and for choosing Comfort Inn & Suites Frisco Plano, TX. We’re glad you had a good stay overall. Regarding the extra pillows, we do have them available, but as our front desk team is fairly new, they might not have known exactly where to find them at the time.We’ll make sure they’re better prepared moving forward to assist you promptly. We appreciate you bringing this to our attention and hope to welcome you back soon!
5.0分
商务出差
原文
翻译提供方：Google
这是一家物有所值的酒店。
有一个小游泳池，最重要的是，它很干净。
房间条件极佳
酒店回复: Dear Guest,Thank you for your feedback!Hope to see you soon.
4.0分
其他
原文
翻译提供方：Google
没有意见
展开
酒店回复: Dear Guest,Thank you for choosing Comfort Inn & Suites Frisco - Plano for your stay.
2.0分
其他
展开
Service bad , stay overall : comfortable .
TVs are old . My HDMI would not connect . Called front desk . Said they had customers & would check back with me . I never heard from them again .
Woke up to a fire alarm at 6am .
Left room came back & had multiple items missing . Called front desk and all they said was sorry .
None of my items were valuable thankfully but they went missing and no one took accountability for them .
They were most likely thrown away so I don’t want to say it was theft but the room got cleaned & my items that were clearly not trash disappeared .
Not ok .
展开
酒店回复: Dear Guest, Thank you for choosing Comfort Inn & Suites Frisco - Plano. Thank you for sharing your feedback. We’re very sorry to hear about the issues you experienced, and we appreciate you bringing them to our attention.
4.0分
其他
展开
Very nice low key place in a great area
Outside of the windows in of our room we’re filthy. Other than that, great place for the money. Management promised to deal with the windows for future guests.
展开
酒店回复: Dear Guest, Thank you for choosing Comfort Inn & Suites Frisco - Plano. Thank you for sharing your feedback. We’re very sorry to hear about the issues you experienced, and we appreciate you bringing them to our attention. We will address the cleanliness concerns right away to ensure this does not happen again.
位置很好，周边吃饭、超市购物很方便
房间卫生很差，一开灯就能看到一群一群的蟑螂。晚上睡觉的时候，也会有什么东西爬到你身上，不推荐。
这家酒店目前正在翻修。电梯地板需要更频繁地清洁。地理位置很好。
安静，却离主干道很近，房间条件很好，工作人员也非常乐于助人！
一分价钱一分货
还可以，但我丈夫和孩子不会再住了，因为房间里有霉味，地毯摸起来又脏又粘。床单上也有污渍。早餐是普通的欧陆式早餐。
没有多余的枕头。
住宿体验不错，但当我们要求提供折叠床的床上用品时，他们只给了我们一个枕头。我猜他们没有多余的枕头。
这是一家物有所值的酒店。
有一个小游泳池，最重要的是，它很干净。
房间条件极佳
没有意见
Service bad , stay overall : comfortable .
TVs are old . My HDMI would not connect . Called front desk . Said they had customers & would check back with me . I never heard from them again .
Woke up to a fire alarm at 6am .
Left room came back & had multiple items missing . Called front desk and all they said was sorry .
None of my items were valuable thankfully but they went missing and no one took accountability for them .
They were most likely thrown away so I don’t want to say it was theft but the room got cleaned & my items that were clearly not trash disappeared .
Not ok .
Very nice low key place in a great area
Outside of the windows in of our room we’re filthy. Other than that, great place for the money. Management promised to deal with the windows for future guests.