酒店回复: Gracias por la respuesta detallada. Lamento que no hayas dormido bien debido a la ubicación de tu habitación. Nos aseguraremos de que se tomen las acciones correctas con el personal para garantizar que estén supervisando adecuadamente el área de la recepción.
4.0分
其他
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Nice hotel, next to a decent, casual restaurant. Only gripe is over half the room was in carpeted and the overall aestic cold. Sitting area felt like a hospital waiting room. Uninviting and not relaxing at all.
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酒店回复: Thank you for your thoughtful review and for rating us 8/10. We're glad you enjoyed the convenience of our location and nearby dining options. We appreciate your honest feedback about the room design and ambiance—especially the carpeted area and sitting space. Guest comfort is important to us, and your comments will be shared with our design team as we look at future updates. We hope to welcome you back for a more relaxing experience next time!
2.0分
家庭亲子
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The property states in advertizement there were shuttles available. At the time we rented we were there for my Daughters wedding and most of the guest stayed there. When we arrived we were told to use their shuttle you had to rent 15 rooms if not it was $200.00. round trip. So we paid Uber for trip to and from airport, to the dress rehersal, wedding, if we had known in advance we would have rented a car.
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酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear about the confusion regarding the shuttle service, especially during such an important occasion as your daughter’s wedding. We understand how frustrating it must have been to deal with unexpected transportation costs.The shuttle policy should have been clearly communicated at the time of booking, and we sincerely apologize if that wasn’t the case. Your comments have been shared with our management team to ensure we review how this information is presented in our advertisements and during the reservation process.We appreciate your honesty and hope you’ll consider giving us another chance in the future.
3.0分
其他
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Breakfast is later on the weekends. We were there for soccer tournament and had to leave before 7 and breakfast doesn’t start until 7 on the weekends but if we would have been there on a weekday we could have eaten before because it starts at 6. That doesn’t make sense. The room was poorly lit. The lamps were not great at providing enough light. There are three light switches that do nothing! The one switch by the door turns on the microwave! What? The light above the burners stopped working after the first few hours. That was one of the switches. I found that it turned the light on/off which helped with the poor lighting in the place. Then the next time we came back to the room it didn’t work. Then there were two other switches that did nothing. No overhead lights just lamps. The shower was also tricky. Fine line between very hot and cold. Overall not impressed!
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet your expectations. We understand your frustration regarding the breakfast schedule; on weekends our breakfast service starts at 7 AM, whereas on weekdays it begins at 6 AM. We will take your feedback into consideration as we review our weekend offerings to better accommodate early departures.Regarding the lighting and switches in your room, we sincerely apologize for the inconvenience. We are reviewing the issues you mentioned with the lamps and switches to ensure they function properly and provide adequate lighting. Additionally, we will inspect the shower temperature settings to make adjustments that improve comfort and ease of use.We appreciate your comments as they help us identify areas for improvement, and we hope you will consider giving us another opportunity to provide a more comfortable experience in the future.
1.0分
其他
The rooms were hardly clean and the WiFi and TV did not work. Unfortunately a very poor experience.
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酒店回复: Thank you for your feedback. We take cleanliness and maintenance very seriously, and it’s disappointing to hear that your experience did not reflect our usual standards. Our Wi-Fi and TV services are checked regularly, and we regret that you encountered issues during your stay. While this is not typical of the experience we strive to provide, we’ll review your comments with our team to ensure better consistency moving forward.
3.0分
情侣出游
Stayed 2 nights and not enough towels etc for 2 people.
The bathroom was clean but needs some maintenance.
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酒店回复: Thank you for your feedback. We’re glad to hear the bathroom was clean, but we’re sorry for the inconvenience with towels and the maintenance issues. We’ll address these concerns with our team to ensure a more comfortable stay for future guests. We hope to have the chance to welcome you back and provide an improved experience.
4.0分
其他
Good stay.
Not a bad place. Pretty clean. Mostly updated. Could have used some maintenance in the bathroom. Overall satisfaction for the price.
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酒店回复: Thank you for sharing your feedback! We’re glad to hear you enjoyed your stay and found our property to be clean and updated. We also appreciate your note about the bathroom maintenance — we’ll be sure to look into that right away. We hope to welcome you back again soon for an even better experience!
4.0分
其他
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Seemed like an updated motel with fresh paint. Beds were nice and linens were really nice. Room and hallways appeared clean. Staff was friendly. I always make sure that motels I stay in have a hot tub before I book a stay, and this one ddi, but it B n
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酒店回复: Thank you so much for taking the time to share your feedback! We're glad to hear you enjoyed our updated rooms, comfortable beds, and clean facilities. It's also wonderful to know our friendly staff made a positive impression during your stay. We appreciate you choosing us and hope the hot tub met your expectations as well! Looking forward to welcoming you back on your next visit.
1.0分
商务出差
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Don’t stay here
The customer service was horrible. I had needed to extend my stay so I went down to the front desk, explained that I needed to extend my stay and if I could please stay in the same room. They told me no problem. Well apparently it was a problem because the next day, when I got back to my room after a 14 hour day, all of my belongings had been shoved into a garbage bag, my food from the fridge was shoved into a garbage bag and my room had totally been gone through. I had put a do not disturb sign on my door as again, I had extended my stay and was told I could stay in the same room. I didn’t want anyone in my room, cleaning or moving my things around. I went down to the front desk yet again to see why my things had been thrown into a garbage bag. I was basically blamed for the mistake and they didn’t care.
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酒店回复: Thank you for taking the time to share your experience. We are truly sorry to hear about what happened during your stay. What you described falls far below the standard of service we aim to provide, and we completely understand how upsetting and frustrating this must have been—especially after a long day.There should have been clear communication regarding your room extension, and your belongings should have been handled with the utmost respect. We sincerely apologize for the mishandling of your items, and for the lack of empathy you experienced at the front desk when trying to resolve the issue. This is not acceptable, and your concerns are being taken very seriously.We are currently reviewing this situation internally to ensure it does not happen again.
Trip.com 把我的预订搞砸了。我本该预订的是按摩浴缸套房，但他们的预订信息不符，订单号也对不上。幸好酒店帮忙解决了。泳池水很冷，热水浴缸也坏了。套房里的按摩浴缸看起来是干净的，但当我们放水并打开按摩喷头时，水里立刻变得很脏。我们只好把水放掉再重新注满。另外，沙发床也很脏，里面卡了很多食物残渣，沙发上的床单也不干净。房间整体不错，但因为装修有点吵。
当我们到达办理入住手续时，接待员不在，我们不得不等他。我们试图在到达之前打电话让他们知道我们会迟到，但没有人接听。他们给我们的房间就在电梯旁边，整晚都很吵。不错的早餐。还有其他非常吵闹的客人让我们无法入睡。
Nice hotel, next to a decent, casual restaurant. Only gripe is over half the room was in carpeted and the overall aestic cold. Sitting area felt like a hospital waiting room. Uninviting and not relaxing at all.
The property states in advertizement there were shuttles available. At the time we rented we were there for my Daughters wedding and most of the guest stayed there. When we arrived we were told to use their shuttle you had to rent 15 rooms if not it was $200.00. round trip. So we paid Uber for trip to and from airport, to the dress rehersal, wedding, if we had known in advance we would have rented a car.
Breakfast is later on the weekends. We were there for soccer tournament and had to leave before 7 and breakfast doesn’t start until 7 on the weekends but if we would have been there on a weekday we could have eaten before because it starts at 6. That doesn’t make sense. The room was poorly lit. The lamps were not great at providing enough light. There are three light switches that do nothing! The one switch by the door turns on the microwave! What? The light above the burners stopped working after the first few hours. That was one of the switches. I found that it turned the light on/off which helped with the poor lighting in the place. Then the next time we came back to the room it didn’t work. Then there were two other switches that did nothing. No overhead lights just lamps. The shower was also tricky. Fine line between very hot and cold. Overall not impressed!
The rooms were hardly clean and the WiFi and TV did not work. Unfortunately a very poor experience.
Stayed 2 nights and not enough towels etc for 2 people.
The bathroom was clean but needs some maintenance.
Good stay.
Not a bad place. Pretty clean. Mostly updated. Could have used some maintenance in the bathroom. Overall satisfaction for the price.
Seemed like an updated motel with fresh paint. Beds were nice and linens were really nice. Room and hallways appeared clean. Staff was friendly. I always make sure that motels I stay in have a hot tub before I book a stay, and this one ddi, but it B n
Don’t stay here
The customer service was horrible. I had needed to extend my stay so I went down to the front desk, explained that I needed to extend my stay and if I could please stay in the same room. They told me no problem. Well apparently it was a problem because the next day, when I got back to my room after a 14 hour day, all of my belongings had been shoved into a garbage bag, my food from the fridge was shoved into a garbage bag and my room had totally been gone through. I had put a do not disturb sign on my door as again, I had extended my stay and was told I could stay in the same room. I didn’t want anyone in my room, cleaning or moving my things around. I went down to the front desk yet again to see why my things had been thrown into a garbage bag. I was basically blamed for the mistake and they didn’t care.