酒店回复: Dear Guest,We're very sorry to hear about your experience. It’s clear that multiple aspects of your stay did not meet expectations, and we sincerely apologize for the discomfort and inconvenience you faced. Your feedback about noise, room conditions, and the shower setup is being taken seriously and will be shared with our management team for immediate review. While we regret that your stay was so disappointing, we do appreciate you taking the time to share these details with us.Sincerely, Hotel Manager
3.0分
商务出差
原文
翻译提供方：Google
非常普通
地毯清洁度存疑，窗帘上有血迹，早餐非常普通
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酒店回复: Dear Guest,Thank you for your honest feedback. We sincerely apologize for the issues you encountered with the cleanliness of the carpet and curtains, as well as your disappointment with the breakfast offering. These concerns are taken very seriously, and we are addressing them with our housekeeping and food service teams to improve our standards.We appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager
5.0分
其他
原文
翻译提供方：Google
物超所值！
5.0分
家庭亲子
Only stayed for a nihjt yo sleep. First room was a smokers room. Had to change nut staff was very nice about it.
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酒店回复: Dear Guest,Thank you for your feedback! We’re glad our staff was able to assist you promptly with the room change and that you had a comfortable stay.Sincerely, Hotel Manager
4.0分
家庭亲子
It is close to the highway. There are 20 restaurants & grocery store less than a mile away. Nice Mountain View. The hot tub & pol were perfect temperature.
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酒店回复: Dear Guest,Thank you for your feedback! We’re glad you enjoyed our convenient location, mountain views, and perfectly heated pool and hot tub.Sincerely, Hotel Manager
5.0分
其他
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Every thing was fine. Its right next to the freeway, but you don't notice it hardly at all. The only problem I had was that the flapper on the toilet was leaking so it ran about every 15 minutes all through the night which sometimes I noticed and sometimes I didn't. It happens. I mentioned it on their survey...
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酒店回复: Dear Guest,Thank you for your feedback! We’re glad you enjoyed your stay and appreciated the quiet despite being near the freeway. We also appreciate you letting us know about the toilet issue and will address it to improve future guest experiences.Sincerely, Hotel Manager
3.0分
其他
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We picked this spot for the location, price, and that it was pet friendly. Was not quiet - very thin walls we could hear the next room TV most of the night. Is an older hotel. Room and linens were clean.
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酒店回复: Dear Guest,Thank you for your feedback. We’re glad you found the room and linens clean and appreciated our location, price, and pet-friendly policy. We apologize for the noise and understand how the thin walls impacted your stay.Sincerely, Hotel Manager
2.0分
情侣出游
The air conditioner was very noisy and the toilet seat was broken. When we told the desk they said they didn't have anyone to fix
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酒店回复: Dear Guest,Thank you for your feedback. We’re very sorry for the inconvenience caused by the noisy air conditioner and broken toilet seat, as well as for the lack of immediate resolution from our team. Your comments are important, and we’ll be addressing these issues to improve the comfort and service for our guests.Sincerely, Hotel Manager
1.0分
其他
The room wasn't clean, especially the bathroom & the curtains. The pool was clean & the linens in the RM were clean.
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酒店回复: Dear Guest,Thank you for your feedback. We’re glad you found the pool and linens clean, and we’ll work on improving the cleanliness of the room and bathroom.Sincerely, Hotel Manager
很不错，房间住着舒服，干净卫生，空调安静，床品舒适，位置很好，早餐丰富，黄油鸡蛋很好吃，还有奶油蘑菇汤，很不错！推荐
我没能好好休息。凌晨5:30，窗外树上的一大群鸟儿把我吵醒了。我搬到了大楼的另一边，但很快就又换了，因为窗户很廉价，隔音效果很差，而且高速公路的噪音实在令人难以忍受。最后一个房间的床上用品散发着浓重的醋味，我好几个小时都睡不着。最后，淋浴间有个旋钮可以打开水流和调节温度，但没有办法降低水压，而且淋浴喷头喷出来的水像针一样刺痛。我感觉会扎出血。糟糕的住宿体验，再也不来了。
非常普通
地毯清洁度存疑，窗帘上有血迹，早餐非常普通
物超所值！
Only stayed for a nihjt yo sleep. First room was a smokers room. Had to change nut staff was very nice about it.
It is close to the highway. There are 20 restaurants & grocery store less than a mile away. Nice Mountain View. The hot tub & pol were perfect temperature.
Every thing was fine. Its right next to the freeway, but you don't notice it hardly at all. The only problem I had was that the flapper on the toilet was leaking so it ran about every 15 minutes all through the night which sometimes I noticed and sometimes I didn't. It happens. I mentioned it on their survey...
We picked this spot for the location, price, and that it was pet friendly. Was not quiet - very thin walls we could hear the next room TV most of the night. Is an older hotel. Room and linens were clean.
The air conditioner was very noisy and the toilet seat was broken. When we told the desk they said they didn't have anyone to fix
The room wasn't clean, especially the bathroom & the curtains. The pool was clean & the linens in the RM were clean.