酒店回复: Hello Ramón, Agradecemos que haya compartido su experiencia con nosotros. Nos alegra saber que encontró el lugar limpio y tranquilo, así como conveniente para su visita. Su satisfacción es importante y esperamos que haya disfrutado su estancia. ¡Nos encantaría recibirlo de nuevo en el futuro para más momentos agradables!
2.0分
情侣出游
Worst bed ever. Freight train came through three times. Poor selection of “breakfast “ items. The coffee was see through The floor was dirty
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酒店回复: Hello tom,Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. Guest comfort is important to us, and we appreciate your comments regarding the bed quality and breakfast selection, as they will be taken into consideration for future improvements. Additionally, we will address the cleanliness of the common areas to ensure a better experience for all guests. We value your input and hope you will consider staying with us again.
1.0分
其他
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The room we received looked nothing like the pictures. The carpet was a dirty green and had white stains all over it. There was blood on the toilet paper roll. The bathtub was dirty, peeling and barely drained. A train went by with its horn at both 4am and 6am
We booked this hotel as there were good reviews for staying for a cruise.
They also took a paper copy of our card and ID due to systems being down. I have a lock on my card.
If we wouldn’t have gotten there at 1am due to a delayed flight I would have 100% changed hotels and will never stay here again .
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酒店回复: Hello Stormi,Thank you for sharing your experience. We appreciate your feedback and take your concerns seriously. Rooms are regularly inspected and maintained, and we regret that your experience did not meet your expectations. We understand the inconvenience caused by noise from the train and the other issues you encountered during your stay. Your comments will be shared with the appropriate team for further evaluation as we continually strive to improve our guest experience and the quality of our accommodations.
5.0分
情侣出游
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We atay at this property before every cruise, 4 this year. The staff is always happy to see us and very courteous. The property is just 5-10 minutes from terminal, depending on traffic. They also provide parking during cruise but nnot transport to terminal. We will continue to stay there before our cm future cruises
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酒店回复: Hello Jason,Thank you for sharing your experience. We're delighted to hear that our staff consistently provides you with a warm welcome and courteous service. It's great that our location is convenient for your cruising needs. We appreciate your continued loyalty and look forward to hosting you again for your future cruises. If you have any insights or specific requests for your next stay, please feel free to reach out.
4.0分
商务出差
Everything was as expected, it’s an older property but fairly well maintained. It’s a really good deal for a place to crash for a night.
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酒店回复: Hello Barry, Thank you for your feedback. We're glad to hear that your stay met your expectations and that you found our property well-maintained and a good value. We appreciate your insights and hope to welcome you back for another visit in the future, where you can enjoy more of what our hotel has to offer.
5.0分
其他
Anniversary trip
Very nice place to stay easy access to the main part of the island
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酒店回复: Hello Doye,Thank you for sharing your positive experience with us! We’re glad you enjoyed the easy access to the main attractions on the island. Your feedback is valuable as we strive to make every guest’s stay enjoyable. We hope to welcome you back soon and that your next visit is even more memorable!
3.0分
其他
Everyone was friendly, could not get coffee in the morning office was locked.
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酒店回复: we are so sorry but we open breakfast area 7:00 am to 10:00am thank you
2.0分
情侣出游
Before guests check in, make sure TV and phone are working. Bathtub was nasty, the entire property needs major renovation and cleaning
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酒店回复: Hello Saul,Thank you for sharing your feedback. We understand that maintenance is critical for a pleasant stay, and we will ensure your comments regarding the condition of the TV, phone, and bathtub are shared with our management team for their review. Renovation and cleanliness are priorities for us, and we appreciate your input as we work towards improving our property. Your insights help us strive for excellence in guest experiences in the future.
3.0分
情侣出游
Just noisy and was old and pictures misrepresented the rooms and property.Good for 1 night stay.
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酒店回复: Hello Jeremy, Thank you for sharing your feedback. We appreciate your perspective on the room and property. Our team strives for high standards in both accuracy and comfort, and we apologize if your expectations weren't met. We value your comments as they guide our efforts to enhance the guest experience in the future. We hope to have the opportunity to welcome you again for a stay that exceeds your expectations.
适合短期入住。我们住了一晚，在周边逛了逛，去哪里都很方便。旁边就有一个加油站，以防万一没油了。房间干净整洁。我们推荐这家酒店。
干净、安静...好地方，我选择它是因为我要去的地方很近，它很近。
Worst bed ever. Freight train came through three times. Poor selection of “breakfast “ items. The coffee was see through The floor was dirty
The room we received looked nothing like the pictures. The carpet was a dirty green and had white stains all over it. There was blood on the toilet paper roll. The bathtub was dirty, peeling and barely drained. A train went by with its horn at both 4am and 6am
We booked this hotel as there were good reviews for staying for a cruise.
They also took a paper copy of our card and ID due to systems being down. I have a lock on my card.
If we wouldn’t have gotten there at 1am due to a delayed flight I would have 100% changed hotels and will never stay here again .
We atay at this property before every cruise, 4 this year. The staff is always happy to see us and very courteous. The property is just 5-10 minutes from terminal, depending on traffic. They also provide parking during cruise but nnot transport to terminal. We will continue to stay there before our cm future cruises
Everything was as expected, it’s an older property but fairly well maintained. It’s a really good deal for a place to crash for a night.
Anniversary trip
Very nice place to stay easy access to the main part of the island
Everyone was friendly, could not get coffee in the morning office was locked.
Before guests check in, make sure TV and phone are working. Bathtub was nasty, the entire property needs major renovation and cleaning
Just noisy and was old and pictures misrepresented the rooms and property.Good for 1 night stay.