The hotel is under major renovations, so some of the "mess" can be excused. The staff was friendly and helpful. The room was clean. The door lock was suspect, but the deadbolt worked. The bathroom and walk-in shower were clean, but the showerhead needed to be replaced.
There were a group of kids (locals?) in the parking lot making noise and blowing their car horns until someone asked them to quiet down, and then they all left shortly thereafter. When leaving the next morning, there wasn't much at the breakfast counter I'd want to eat, and I had to wait 10-15 minutes for a new pot of coffee to be made.
展开
酒店回复: Thank you, Eric, for recognizing our staff and cleanliness during your stay. We appreciate your patience while we complete the final phase of our property renovations improvements like upgraded locks, new fixtures, and a refreshed breakfast area are already underway. We’re glad you found the team helpful and hope to welcome you back soon to experience the finished product
2.0分
家庭亲子
展开
The floor wasnt mopped over and i could tell because my sons feet were black. There were bugs in the bathroom and the pillows are small for kid's. The mattress felt super super cheap so it was uncomfortable. They had the microwave sitting on top of the mini fridge that was unstable but they said oh well and put a lamp on top of all of that. You had to be careful otherwise you could knock the lamp over and then they would charge you for it. Something that theynneed to fix is the room door, it doesnt close easily and you have to kind of slam it. Not sure why either but the curtins dont cover the whole window so having anyone walking by who could peep in was super great. By the way check your sheets and mattress because ours had stains.
1.0分
商务出差
展开
First when we got there we found out that there was a hidden fee of 50 dollars of a security deposit, the room place looked like it was under construction, the second floor on the outside was uneven, it looked like a crime scene with yellow tape everywhere, the door would not stay closed without slamming it, the room wasn't clean, it had dirty towels in the bathroom, hair was in the tub... And to to things off it was infected with roaches... I will never stay there again!!!!!!
展开
酒店回复: Thank you for your feedback, Natasha. Your reservation was booked under a 10% promotional discount, with a total payout of $39.01 for the stay. Please note that our $100 refundable security deposit is not a hidden fee it is a standard, fully disclosed policy shown at booking across all online travel agencies.Our property is an exterior-corridor hotel currently completing renovations, and safety barriers or taped sections are part of active construction work zones, not safety concerns. We regret if this was misinterpreted.Cleanliness and maintenance issues are addressed promptly when reported at the front desk. We encourage guests to reach out during their stay so we can inspect and resolve any issue in real time.We appreciate your input as we continue our phased renovation to deliver fully upgraded rooms and facilities.Warm regards,Days Inn by Wyndham Ruther Glen Kings Dominion Area
5.0分
其他
展开
I was there during renewing the place it looked like they just put new furniture in there so things like phone and cups and coffee missing but checking was friendly and great breakfast room and check in area still had furniture in boxes and breakfast was toast raisin bread and cold cereal but for the price they charge can’t complain
展开
酒店回复: Thank you, Sarkis, for your excellent review and understanding during our renovation phase! We’re glad you enjoyed the friendly check-in, clean rooms, and light continental breakfast. As you noticed, we’ve recently added new furniture and upgraded interiors, with a few finishing touches still in progress. We truly appreciate your patience and recognition that we offer great value for the price, and we look forward to welcoming you again soon once all updates are complete at Days Inn by Wyndham Ruther Glen Kings Dominion Area.
4.0分
其他
展开
Staff friendly and resolve an issue about room very fast
The hotel is being remodeling, so a lot of boxes and other material around the buildings, other than that I recommend the hotel. Quite place and clean rooms
展开
酒店回复: Thank you for your kind feedback, Lydia. We’re glad to hear our team resolved your room issue quickly and that you enjoyed a quiet and clean stay. As you mentioned, the property is currently undergoing a major renovation upgrade, and the room you stayed in is part of our newly renovated deluxe inventory, designed for improved comfort and guest experience.We’re excited to continue enhancing our property with modernized rooms, updated amenities, and refreshed common areas, all while maintaining the friendly service and peaceful environment you noted. We truly appreciate your recommendation and look forward to welcoming you back to experience even more of our upgraded features on your next visit.
1.0分
商务出差
展开
Property is under construction which was not mentioned in write-up. There was construction noise and debris everywhere. I had to be moved 3 times before I finally gave up and slept in the final room they offered. My first room had a toxic fume smell. Second room door to the outside did not lock Third room had many missing items and door was crocked on hinges so while it locked it felt unsafe. Many other issues too numerous to mention. Will not stay here again.
展开
酒店回复: Thank you for sharing your feedback, Susan. We regret to hear that your stay did not meet your expectations. It’s important to note that your reservation was booked under a 25% discounted “Hotel Special” promotion, with a total payout of $28.69 for the night. That reflects an economy-tier standard room in an exterior-corridor property not a full-service hotel.Our ongoing renovations are clearly disclosed across booking platforms as part of a phased upgrade plan to improve guest experience. At this price point and category, the focus is on providing clean, functional rooms and essential amenities not full-service features or luxury finishes. Our team accommodated multiple room changes during your stay to address your concerns, which shows our commitment to service even at deeply discounted rates.We encourage future guests seeking upgraded rooms and amenities to book our renovated room types once the next phase is complete, where expectations and experience will better align. We appreciate your understanding as we continue to invest heavily in improving the property.
2.0分
商务出差
展开
The room was not at all as they were pictured. It was dirty and not updated as it showed on the website. It was like a totally different hotel pictures were used. Very disappointing
展开
酒店回复: Thank you for your feedback, Shania. Your reservation was for a Standard Smoking Room, which is part of the older section of our property still undergoing renovations. Updated room photos shown online apply to our non-smoking and newly renovated room categories, not to the older smoking rooms you booked.We understand how this can cause confusion, but your booking accurately reflected the selected room type and rate tier. As we continue our renovation project in phases, additional upgraded rooms including smoking options will be available soon. We appreciate your understanding as we work to improve the guest experience.
5.0分
其他
The staff is Always friendly and helpful. The hotel is in the process of renovation so it's all about organization and I think they are doing a good job!
展开
酒店回复: Thank you so much, Hollie, for your kind words! We’re delighted to hear our staff made a great impression and that you noticed the improvements we’re working on during renovations. Your encouragement motivates our team, and we look forward to welcoming you back to enjoy the updates.
1.0分
其他
展开
Crappy hotel
Avoid this hotel at all costs. It was filthy. The room was actually cleaned with a leaf blower i saw the man do it. There was not even a garbage can in the room. No chair.. no water preasue..no soap dish in the shower..by far the worst hotel i ever stayed in and would not have stayed except i was exhausted.
展开
酒店回复: We are very sorry to hear about your experience, James. The issues you described with room condition and cleanliness fall far below the standards we want to provide. Our property is undergoing major renovations, including updates to bathrooms, furniture, and overall cleanliness procedures. While these projects are ongoing, your feedback makes it clear we must continue improving. We sincerely apologize that your stay was disappointing and are committed to ensuring future guests have a much better experience.
1.0分
其他
展开
It was filthy in every way I have photos. The pool was green. The drain was clogged. The lampshade was broken. The lock was broken and it opened to the outside and I’m by myself. I was just too tired to not stay and they charged me double I don’t know what the hell is going on with you guys but you need to update your photos. I’m sick
展开
酒店回复: We are very sorry to hear about your experience, Tiffany. The concerns you raised with room condition, pool maintenance, and security are unacceptable and fall far below the standards we want to provide. Our property is undergoing major renovations, including pool restoration, lock and door hardware replacement, and updated photography to reflect improvements accurately. We regret the billing confusion and encourage you to contact our management team directly so we can review your reservation. Thank you for bringing these issues to our attention we are committed to making the necessary improvements.
The hotel is under major renovations, so some of the "mess" can be excused. The staff was friendly and helpful. The room was clean. The door lock was suspect, but the deadbolt worked. The bathroom and walk-in shower were clean, but the showerhead needed to be replaced.
There were a group of kids (locals?) in the parking lot making noise and blowing their car horns until someone asked them to quiet down, and then they all left shortly thereafter. When leaving the next morning, there wasn't much at the breakfast counter I'd want to eat, and I had to wait 10-15 minutes for a new pot of coffee to be made.
The floor wasnt mopped over and i could tell because my sons feet were black. There were bugs in the bathroom and the pillows are small for kid's. The mattress felt super super cheap so it was uncomfortable. They had the microwave sitting on top of the mini fridge that was unstable but they said oh well and put a lamp on top of all of that. You had to be careful otherwise you could knock the lamp over and then they would charge you for it. Something that theynneed to fix is the room door, it doesnt close easily and you have to kind of slam it. Not sure why either but the curtins dont cover the whole window so having anyone walking by who could peep in was super great. By the way check your sheets and mattress because ours had stains.
First when we got there we found out that there was a hidden fee of 50 dollars of a security deposit, the room place looked like it was under construction, the second floor on the outside was uneven, it looked like a crime scene with yellow tape everywhere, the door would not stay closed without slamming it, the room wasn't clean, it had dirty towels in the bathroom, hair was in the tub... And to to things off it was infected with roaches... I will never stay there again!!!!!!
I was there during renewing the place it looked like they just put new furniture in there so things like phone and cups and coffee missing but checking was friendly and great breakfast room and check in area still had furniture in boxes and breakfast was toast raisin bread and cold cereal but for the price they charge can’t complain
Staff friendly and resolve an issue about room very fast
The hotel is being remodeling, so a lot of boxes and other material around the buildings, other than that I recommend the hotel. Quite place and clean rooms
Property is under construction which was not mentioned in write-up. There was construction noise and debris everywhere. I had to be moved 3 times before I finally gave up and slept in the final room they offered. My first room had a toxic fume smell. Second room door to the outside did not lock Third room had many missing items and door was crocked on hinges so while it locked it felt unsafe. Many other issues too numerous to mention. Will not stay here again.
The room was not at all as they were pictured. It was dirty and not updated as it showed on the website. It was like a totally different hotel pictures were used. Very disappointing
The staff is Always friendly and helpful. The hotel is in the process of renovation so it's all about organization and I think they are doing a good job!
Crappy hotel
Avoid this hotel at all costs. It was filthy. The room was actually cleaned with a leaf blower i saw the man do it. There was not even a garbage can in the room. No chair.. no water preasue..no soap dish in the shower..by far the worst hotel i ever stayed in and would not have stayed except i was exhausted.
It was filthy in every way I have photos. The pool was green. The drain was clogged. The lampshade was broken. The lock was broken and it opened to the outside and I’m by myself. I was just too tired to not stay and they charged me double I don’t know what the hell is going on with you guys but you need to update your photos. I’m sick