Rooms were dirty, holes in the wall, exposed electrical outlets, mold, every bit of 50-80 flies in the room hair from previous stays all in the corners from not being cleaned this was also their “newly remodeled room”
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酒店回复: Dear Stephanie,Thank you for sharing your experience. It’s concerning to hear that the cleanliness and condition of the room did not meet expectations. Your feedback about the maintenance and thoroughness of cleaning is very important to us, and we will address these issues with the team to ensure improvements. We appreciate your honest input.
4.0分
其他
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Overnight stay before cruise.
We had room 112 which had the new updated bathrooms and vanity area. Tv worked great and beds were comfortable. Mrs. Curtis was very personable and professional. It is a no frill hotel, but priced very well for what you get, and they offer free cruise parking! I would recommend to cruise passengers.
2.0分
其他
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Remodel needs to be completed
Office staff was great and friendly. The room was not complete with the remodel. Light sockets missing which ment not all lights work. No remote for TV. Glad i did. It have small children since there was not light socket covers. No blow dryer either.
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酒店回复: Hi Tina,We are glad to hear our front desk team made a positive impression with their friendly service. We apologise for the incomplete room conditions and the missing amenities. Your comments about the light sockets, TV remote, and blow dryer are important, and we’ve shared them with our maintenance team to ensure these issues are addressed promptly. We appreciate you bringing this to our attention and hope to have the opportunity to offer you a more comfortable and complete stay in the future.
3.0分
家庭亲子
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Under renovation some of the electrical did not work. The TV was out also. The staff was wonderful, they made a big difference in making out stay bearable. We will go back once the renovations are complete.
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酒店回复: Hi Charles,Thank you for your feedback and for recognising the efforts of our team. Our team is truly sorry to hear about the inconvenience caused by the ongoing renovations and the issues with the electrical and TV during your stay. That said, we are delighted to know our staff made a positive impact and helped make your visit more comfortable despite the circumstances. Your patience and understanding mean a lot to us. We look forward to welcoming you back once the renovations are complete and providing you with the full experience you deserve.
4.0分
家庭亲子
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Stay was good; hotel in the middle of remodeling. Our room was one that had been recently remodeled, room was clean, smells good comfortable, A/C worked well, clean bedding & quiet after 7p.m. There was no working television; they notified us when we checked in that the cable is out due to remodel, but they didnt mention that the televisions dont work at all, so couldnt even catch local news/weather or use our adapter to hook to phone to watch movies on our own account. The new light fixtures had no bulbs, so none of the bedside lamps worked, nor the lamps over the bathroom sink. The light switch outlet covers were missing and live electrical wires were left exposed (we had 4adults, so we were careful, but if we had had any of our kids, it could have been extrmely dangerous!) The bathroom door did not stay closed, it was hung improperly so that the latching mechanism didnt meet up in the door jam, so we had to put a washcloth in the door jam to get it to stay closed during use. Because of remodel, there were supplies everywhere in the parking lot and I picked up nails and screws everytime I walked through, needs to be cleaned up daily since they are using parking spots and that not only could cause a flat, but many coming back from beach not wearing shoes and someone will end up with nail/screw in the bottom of a foot.
We like the location and price point of the rooms so we will likely stay again, but hopefully the remodel will be complete& the small issues resolved!
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酒店回复: Hi Morgan,Thank you for your detailed feedback and for highlighting both the positives and areas where we can improve. We are glad to hear that you found the remodelled room clean, comfortable, and quiet, and that you appreciated the location and value. However, we apologise for the inconvenience caused by the ongoing renovations, including the non-working television, lighting issues, and exposed electrical outlets. Safety and comfort are top priorities, and we take your concerns seriously, especially regarding the potential hazards in the room and parking lot. Your comments have been shared with our management and maintenance teams to address these matters promptly. Looking forward to welcoming you back to an improved experience soon.
2.0分
其他
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Property was under renovation, construction debris in parking lot, pool was unusable due to dirty water, tv’s in rooms did not work. Overall feeling was like being in a room that had not been updated in 30 years. Housekeeping did not touch room during our stay. Upside is that staff were friendly but issues we faced were beyond their control. A/C worked well and room was quiet.
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酒店回复: Hi Brian,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
2.0分
家庭亲子
The motel needs serious remodeling. General manager and maintenance needs to and MUST be present at all times at property.
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酒店回复: Hi Taylor,We regret that you had an unpleasant experience at our property and never wants our guests to have such kind of experience. We will investigate this issue and will take the required measures. Our Team hopes to serve you better in the future.
非常喜欢新房主对我们房间的彻底改造。哇！！！！
这地方应该被拆了。建筑材料堆在我门口，把门都堵住了。我门外没有灯，电视也没信号。泳池也用不了。我知道之前的评价很差，但这里比那些评价说的还要糟糕得多。
房间大小适中，24小时柜台服务，免费取冰粒，非常适合我们去外面钓鱼用。房间设施有咖啡机、微波炉、毛巾、冷热水、空调、保险柜、冲凉液及肥皂
Dirty and moldy
Rooms were dirty, holes in the wall, exposed electrical outlets, mold, every bit of 50-80 flies in the room hair from previous stays all in the corners from not being cleaned this was also their “newly remodeled room”
Overnight stay before cruise.
We had room 112 which had the new updated bathrooms and vanity area. Tv worked great and beds were comfortable. Mrs. Curtis was very personable and professional. It is a no frill hotel, but priced very well for what you get, and they offer free cruise parking! I would recommend to cruise passengers.
Remodel needs to be completed
Office staff was great and friendly. The room was not complete with the remodel. Light sockets missing which ment not all lights work. No remote for TV. Glad i did. It have small children since there was not light socket covers. No blow dryer either.
Under renovation some of the electrical did not work. The TV was out also. The staff was wonderful, they made a big difference in making out stay bearable. We will go back once the renovations are complete.
Stay was good; hotel in the middle of remodeling. Our room was one that had been recently remodeled, room was clean, smells good comfortable, A/C worked well, clean bedding & quiet after 7p.m. There was no working television; they notified us when we checked in that the cable is out due to remodel, but they didnt mention that the televisions dont work at all, so couldnt even catch local news/weather or use our adapter to hook to phone to watch movies on our own account. The new light fixtures had no bulbs, so none of the bedside lamps worked, nor the lamps over the bathroom sink. The light switch outlet covers were missing and live electrical wires were left exposed (we had 4adults, so we were careful, but if we had had any of our kids, it could have been extrmely dangerous!) The bathroom door did not stay closed, it was hung improperly so that the latching mechanism didnt meet up in the door jam, so we had to put a washcloth in the door jam to get it to stay closed during use. Because of remodel, there were supplies everywhere in the parking lot and I picked up nails and screws everytime I walked through, needs to be cleaned up daily since they are using parking spots and that not only could cause a flat, but many coming back from beach not wearing shoes and someone will end up with nail/screw in the bottom of a foot.
We like the location and price point of the rooms so we will likely stay again, but hopefully the remodel will be complete& the small issues resolved!
Property was under renovation, construction debris in parking lot, pool was unusable due to dirty water, tv’s in rooms did not work. Overall feeling was like being in a room that had not been updated in 30 years. Housekeeping did not touch room during our stay. Upside is that staff were friendly but issues we faced were beyond their control. A/C worked well and room was quiet.
The motel needs serious remodeling. General manager and maintenance needs to and MUST be present at all times at property.