The room was clean. Due to an ongoing remodel the phone didn't work. The ckeckin was ok, everything had to be done through a window slot because of the late arrival.
I don't like that one clerk had to go away from the window to set up the room keys and took my credit card with her.
She could have written all of my information down for a illegal use later.
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酒店回复: Dear Wesley,Thank you for taking the time to share your feedback. It's great to hear that you found the room clean. I apologize for the inconvenience caused by the phone issue during the remodel and the check-in process. Your concerns about the handling of your credit card are very important, and I appreciate you bringing this to our attention. We will certainly look into this matter to ensure a smoother experience in the future. Your feedback is valuable to us.
3.0分
其他
Renovations not completed
Was not told about tvs being unavailable. Light bulbs missing from lamps. Outlets didn’t work on side of the bed
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酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely apologise for the inconveniences you experienced during your stay. We are actively working on completing renovations and addressing the issues you have mentioned, including the TV availability and maintenance concerns. Hope to have the opportunity to provide you with a much better experience next time.
1.0分
情侣出游
They have no tv no internet please do not go there worst experience of my life
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酒店回复: Dear Jose,We’re truly sorry to hear about your experience. Your feedback is important, and we apologize for any inconvenience caused by the lack of television and internet. We value your comments and will use them to improve our services. Thank you for sharing your thoughts with us.
1.0分
商务出差
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Dirty and moldy
Rooms were dirty, holes in the wall, exposed electrical outlets, mold, every bit of 50-80 flies in the room hair from previous stays all in the corners from not being cleaned this was also their “newly remodeled room”
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酒店回复: Dear Stephanie,Thank you for sharing your experience. It’s concerning to hear that the cleanliness and condition of the room did not meet expectations. Your feedback about the maintenance and thoroughness of cleaning is very important to us, and we will address these issues with the team to ensure improvements. We appreciate your honest input.
4.0分
其他
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Overnight stay before cruise.
We had room 112 which had the new updated bathrooms and vanity area. Tv worked great and beds were comfortable. Mrs. Curtis was very personable and professional. It is a no frill hotel, but priced very well for what you get, and they offer free cruise parking! I would recommend to cruise passengers.
2.0分
其他
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Remodel needs to be completed
Office staff was great and friendly. The room was not complete with the remodel. Light sockets missing which ment not all lights work. No remote for TV. Glad i did. It have small children since there was not light socket covers. No blow dryer either.
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酒店回复: Hi Tina,We are glad to hear our front desk team made a positive impression with their friendly service. We apologise for the incomplete room conditions and the missing amenities. Your comments about the light sockets, TV remote, and blow dryer are important, and we’ve shared them with our maintenance team to ensure these issues are addressed promptly. We appreciate you bringing this to our attention and hope to have the opportunity to offer you a more comfortable and complete stay in the future.
非常喜欢新房主对我们房间的彻底改造。哇！！！！
这地方应该被拆了。建筑材料堆在我门口，把门都堵住了。我门外没有灯，电视也没信号。泳池也用不了。我知道之前的评价很差，但这里比那些评价说的还要糟糕得多。
房间大小适中，24小时柜台服务，免费取冰粒，非常适合我们去外面钓鱼用。房间设施有咖啡机、微波炉、毛巾、冷热水、空调、保险柜、冲凉液及肥皂
我们到达时，酒店正在施工。没有热水，没有电，也没有有线电视。酒店前台非常友好，帮我们预订了另一家酒店并办理了退款。
The room was clean. Due to an ongoing remodel the phone didn't work. The ckeckin was ok, everything had to be done through a window slot because of the late arrival.
I don't like that one clerk had to go away from the window to set up the room keys and took my credit card with her.
She could have written all of my information down for a illegal use later.
Renovations not completed
Was not told about tvs being unavailable. Light bulbs missing from lamps. Outlets didn’t work on side of the bed
They have no tv no internet please do not go there worst experience of my life
Dirty and moldy
Rooms were dirty, holes in the wall, exposed electrical outlets, mold, every bit of 50-80 flies in the room hair from previous stays all in the corners from not being cleaned this was also their “newly remodeled room”
Overnight stay before cruise.
We had room 112 which had the new updated bathrooms and vanity area. Tv worked great and beds were comfortable. Mrs. Curtis was very personable and professional. It is a no frill hotel, but priced very well for what you get, and they offer free cruise parking! I would recommend to cruise passengers.
Remodel needs to be completed
Office staff was great and friendly. The room was not complete with the remodel. Light sockets missing which ment not all lights work. No remote for TV. Glad i did. It have small children since there was not light socket covers. No blow dryer either.