Breakfast was coffee and granola bars: doesn't count. Suite was nice but location was very difficult to find.
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酒店回复: Dear Frances, Thank you for taking the time to share your feedback. We are pleased to know you enjoyed the comfort of your suite and appreciate your kind remarks. However, we regret any inconvenience you faced while locating the property and with the morning refreshments. Your comments are valuable and will help us enhance the guest experience. We hope you will consider staying with us again for a more seamless and satisfying visit in the future.Sincerely,Hotel Management
2.0分
其他
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Room was advertised as non-smoking but it reaked of old stale smoke—really smelled bad. Bathroom sink & shower drains were slow/backed up; there was hair & debris around sink & in sink handle; caulking/seal around shower was coming undone & a cockroach crawled out; shower faucet leaked; the floor was dirty under the desk/TV and had not been swept as there was old hair/crumbs. Too expensive for a stinky filthy room. When I told the front desk, said would look into it snd see if a refund or discount could be given but never followed up as said to me. Also I could not switch rooms due to being fully booked due to major event in the city. This was not a smoke free room & I am very sensitive to cigarette smoke. I booked this online third party—I will not stay here again. I got jibbed.
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酒店回复: Dear Crystal, We sincerely regret that cleanliness and comfort were not upheld during your stay. It’s clear that the condition of both the lobby and your room fell short of expectations, and we understand how upsetting this must have been. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your detailed feedback is important and will be shared with our team for careful review. Kindly allow us some time to look into this; your patience and understanding are appreciated in the meantime. We appreciate you bringing these matters to our attention and hope your future stays provide the high standard of care and comfort you deserve.Sincerely,Hotel Management
3.0分
其他
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The room was clean, service was acceptable when we needed a bathroom sink unplugged. However, as a whole, the hotel lacked all of the things it claimed to offer. A coffee pot was not available for our room, when we asked for glasses or mugs for our room those also were not available. We were given plastic cups and told if we needed more we could come back. Paper cups were not readily available for the coffee provided with breakfast (no other kind offered), when we asked for cups on our first morning (assuming they had just run out and not noticed), we were told they would need to see if they had any cups that day. It was an odd response. They did produce 5 paper cups and there were 3 of us. It’s a budget hotel, however it felt like the hotel was cutting corners by not having few advertised amenities available.
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酒店回复: Dear Brooke, We are sorry to learn that several aspects of your stay did not meet expectations, particularly regarding the availability of certain amenities. This is not the experience we aim to deliver, and your feedback has been shared with our staff for attention. It is reassuring to know your room was clean and that our team was responsive to your maintenance request. We appreciate your comments, as they help us make meaningful improvements for future guests.Sincerely,Hotel Management
2.0分
其他
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Not again
Edwin at front desk was very friendly & helpful. This is the only reason i didn't give 1 star throughout. The room was dark and questionable in cleanliness. Found various bugs in the bathroom. While a non smoking room, there was an odor of smoking. Bathroom walls appeared to have mold.
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酒店回复: Dear Marlene, We are truly sorry to learn that your recent visit did not reflect the comfortable and well-maintained environment we strive to provide. The issues you mentioned regarding the room’s cleanliness and odor will be shared with our team for attention. However, we are pleased that Edwin made your stay a bit more pleasant through his professionalism and care. Your feedback is invaluable, and we hope to serve you better on a future visit.Sincerely,Hotel Management
5.0分
其他
Honestly was overall a nice stay. I was weirdly places in a handicap room so it was oddly large for just myself in the room. But it was a very nice comfy room.
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酒店回复: Dear Milina, It is great to hear that you enjoyed your stay and found your room comfortable. At Extended Stay America, we aim to provide a welcoming and relaxing environment for all guests. We are glad that the spacious accommodations added to your comfort and that your experience was overall positive. We look forward to hosting you again and providing another pleasant visit in the future.Sincerely,Hotel Management
1.0分
家庭亲子
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I did not like this place at all very dirty found roaches old bars of soap left in the shower. The vents had been cleaned in months dust was kicked on there bed very uncomfortable. Will never stay there again.
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酒店回复: Dear Kellyn, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your next visit to the area.Sincerely,Hotel Management
1.0分
其他
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Wouldn’t stay here again
We had two rooms and one of them smelled disgusting. I couldn’t switch out the room so we just dealt with it. There was a room called the “trash room” there was trash everywhere, if you left the door open you could smell it down the hallway. Most people seemed to be living there. There is no breakfast, it was muffins and bananas on a front table with coffee.
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酒店回复: Dear Brittany, We sincerely regret that your experience did not meet expectations. The concerns you raised regarding cleanliness and odor are deeply troubling and fall short of the standards we strive to uphold. Please accept our apologies for the inconvenience and discomfort caused. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn’t meet your expectations. Your feedback will be shared with the team so we can improve. We hope you might consider giving us another opportunity in the future.Sincerely,Hotel Management
5.0分
家庭亲子
Clean room, staff were nice but just the ADA bathroom didn’t have bar in the shower like it was shown on the website.
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酒店回复: Thank you for the 10 out 10 review, we appreciate your business and will pass along shower bar to appropriate dept. Please do come back and see us, we wish you safe travels always
好地方
床都没铺好
Breakfast was coffee and granola bars: doesn't count. Suite was nice but location was very difficult to find.
Room was advertised as non-smoking but it reaked of old stale smoke—really smelled bad. Bathroom sink & shower drains were slow/backed up; there was hair & debris around sink & in sink handle; caulking/seal around shower was coming undone & a cockroach crawled out; shower faucet leaked; the floor was dirty under the desk/TV and had not been swept as there was old hair/crumbs. Too expensive for a stinky filthy room. When I told the front desk, said would look into it snd see if a refund or discount could be given but never followed up as said to me. Also I could not switch rooms due to being fully booked due to major event in the city. This was not a smoke free room & I am very sensitive to cigarette smoke. I booked this online third party—I will not stay here again. I got jibbed.
The room was clean, service was acceptable when we needed a bathroom sink unplugged. However, as a whole, the hotel lacked all of the things it claimed to offer. A coffee pot was not available for our room, when we asked for glasses or mugs for our room those also were not available. We were given plastic cups and told if we needed more we could come back. Paper cups were not readily available for the coffee provided with breakfast (no other kind offered), when we asked for cups on our first morning (assuming they had just run out and not noticed), we were told they would need to see if they had any cups that day. It was an odd response. They did produce 5 paper cups and there were 3 of us. It’s a budget hotel, however it felt like the hotel was cutting corners by not having few advertised amenities available.
Not again
Edwin at front desk was very friendly & helpful. This is the only reason i didn't give 1 star throughout. The room was dark and questionable in cleanliness. Found various bugs in the bathroom. While a non smoking room, there was an odor of smoking. Bathroom walls appeared to have mold.
Honestly was overall a nice stay. I was weirdly places in a handicap room so it was oddly large for just myself in the room. But it was a very nice comfy room.
I did not like this place at all very dirty found roaches old bars of soap left in the shower. The vents had been cleaned in months dust was kicked on there bed very uncomfortable. Will never stay there again.
Wouldn’t stay here again
We had two rooms and one of them smelled disgusting. I couldn’t switch out the room so we just dealt with it. There was a room called the “trash room” there was trash everywhere, if you left the door open you could smell it down the hallway. Most people seemed to be living there. There is no breakfast, it was muffins and bananas on a front table with coffee.
Clean room, staff were nice but just the ADA bathroom didn’t have bar in the shower like it was shown on the website.