酒店回复: 尊敬的客人，感谢您抽出宝贵时间与我们分享您在加尔维斯顿海滨红屋顶PLUS+酒店的入住体验。很抱歉您的入住体验未能达到您的预期。对于百叶窗的状况以及您对个人物品的担忧，我们深表歉意。我一定会将此事反馈给酒店，尽力解决您的问题。红屋顶始终致力于赢得您的信任，并努力避免未来出现类似问题。我们珍视您作为客人，感谢您的惠顾。我们期待下次您光临加尔维斯顿时，能有机会为您提供更优质的服务。此致，敬礼！红屋顶酒店管理部 RediResponse 专员 Ishi
酒店回复: Cher client,Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience au Red Roof PLUS+ Galveston - Beachfront. Nous regrettons sincèrement la situation que vous avez décrite concernant la balayeuse de rue et l'état de la baignoire. Nous vous prions de bien vouloir accepter nos excuses pour la gêne occasionnée. Nous sommes navrés de lire vos commentaires.Chez Red Roof, nous mettons tout en œuvre pour mériter votre confiance et éviter que de tels problèmes ne se reproduisent. Nous vous remercions de nous avoir fait part de vos préoccupations et espérons avoir le plaisir de vous offrir une meilleure expérience lors de votre prochain séjour dans la région.Cordialement,DevineDirection Red RoofSpécialiste RediResponse
5.0分
其他
原文
翻译提供方：Google
回头见
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Galveston - Beachfront. We are delighted to hear that you had an excellent experience at our hotel. We strive to provide exceptional service and a comfortable stay for all our guests, and we are glad to know we succeeded during your visit.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ReyRed Roof ManagementRediResponse Specialist
5.0分
朋友出游
原文
翻译提供方：Google
靠近大海。
展开
酒店回复: Dear Guest,Thank you for your 5/5 rating! We're so happy to hear that you appreciated the convenient location close to the sea. We're glad it contributed to your enjoyable stay. We hope you had a relaxing time by the shore, and we look forward to welcoming you back for another wonderful experience in the future!
4.0分
家庭亲子
展开
Clean room, friendly staff, good location. Parking is a problem, probably due to bike week. Numerous trailers used to transport motorcycles were parked and the motorcycles were also parked.
展开
酒店回复: Dear Guest,Thank you for your feedback! We’re glad you enjoyed the clean room, friendly staff, and convenient location. However, we apologise for the parking issues you experienced, especially during bike week. We’ll consider your comments as we work to improve the parking situation for future guests. We hope to welcome you back soon!
1.0分
其他
展开
Nothing like the description on *******. Dirt and debris blowing underneath the door, mini blinds trashed, wrinkled looking bedding and no working smoke detectors. Stay away! Don’t waste your money. I just left and walked across to a Residence Inn. More money but clean and safe.
展开
酒店回复: Dear Guest,We are truly sorry to hear about your experience, and we appreciate you bringing these concerns to our attention. Cleanliness and safety are top priorities for us, and it sounds like we missed the mark during your stay. We will address the issues you mentioned with our team to ensure these problems are corrected. Your feedback is valuable, and we hope to improve for future guests. Thank you for sharing your thoughts.
房间整洁干净，位置不错，过条马路就是海边。酒店附近有一家很好的本地餐厅。空调跟美国大多数酒店一样，老实、噪音很大。酒店服务就一般般吧，
房间的百叶窗坏了，房间也很脏。出发前我不小心把手机充电器落在了房间里。回来后我打电话给酒店，问能不能取回来。我甚至都没来得及告诉经理我的名字，他就说没人上交过东西，他查不到我的房间号，也查不到充电器在房间里，因为房间都满了。他根本不想帮我。他一点都不关心我。千万别住这家酒店。
根本不是海滨酒店，海滩只是在附近。走廊和周围环境很脏，房间反而更干净，咖啡机上还留着用过的咖啡袋。真恶心！
做好心理准备，你会用到你见过最小最薄的浴室毛巾。
我的车牌在他们拥挤的停车场被偷了，就在前台旁边！
一分钱一分货，忍耐到感觉自己就像他们允许携带的宠物一样。
什么都没有，一进门就闻到一股难闻的气味，感觉有人在外面呕吐，入口处一片狼藉。跟广告宣传的完全不一样，根本不应该出现在******* app里。就算免费我也不会住。
浴室地板塌陷，百叶窗因为没有拉绳而无法拉动，浴缸里似乎有血迹，我们本来想打电话告知他们，但是电话也打不通。
吸尘器没用过。浴缸堵了。只是个普通的酒店，而且并非像广告宣传的那样就在海滩边。
回头见
靠近大海。
Clean room, friendly staff, good location. Parking is a problem, probably due to bike week. Numerous trailers used to transport motorcycles were parked and the motorcycles were also parked.
Nothing like the description on *******. Dirt and debris blowing underneath the door, mini blinds trashed, wrinkled looking bedding and no working smoke detectors. Stay away! Don’t waste your money. I just left and walked across to a Residence Inn. More money but clean and safe.