We enjoyed our stay, staff friendli & helpful. We loved the bathroom, nice, large & roomy, plenty of towels. Beds were comfy. The only downfall was the thermostat. We were either too cold or too hot!
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酒店回复: Hello, Thank you for providing a review of your recent stay at Comfort Inn & Suites, Marion I-57. We are thrilled to see that, overall, you enjoyed your stay. Please accept our apologies for the difficulties with the thermostat. We have relayed this information to our maintenance team so they may adjust the settings as necessary. We hope to see you again the next time you are in the area.Sincerely, Cheryl
4.0分
家庭亲子
Air conditioning didn’t work properly. I could not find any instructions and it was the middle of the night so I did not call the front desk.
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酒店回复: Good Morning,We would like to thank you for taking the time to complete an online survey about your stay with our hotel. Feedback from each and every guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,
5.0分
其他
It was great. We were just passing through on our way up north. The lady doing the breakfast was super sweet.
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酒店回复: Good Morning Robert,Thank you for taking the time to fill out an online survey with such positive feedback! I have shared your comments with my team, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Marion I-57 and the services we provide for every guest. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.
5.0分
其他
Motel was super clean, the staff very friendly and probably the best breakfast I’ve had from any motel.
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酒店回复: Good Morning Dale,Thank you for taking the time to fill out an online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Marion I-57 and the services we provide for each and every guest. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,
3.0分
其他
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I read all of the reviews before I booked this hotel. I selected it off of the reviews. When I got there, I requested that I get a room on the top floor so not to have people running around over my head. Alex, the person who was on shift that evening was lovely. He said we have already upgraded you and you are on the top floor. Excellent! I went to the room put on my stuff went out in the hall to get some ice and my card wouldn’t work. I had to go back down to the desk and have Alex redo me some cards which he did no problem. When it is time for bed, I pull back the covers and see that there is an absolute divot in the bed. This had to be the most uncomfortable bed I have ever had to stay in. The next evening, I stayed two nights, I had to go back down and get another key as that one wasn’t working again. The girl at the desk said maybe it’s the lock itself. I explained to her how bad the bed was and wondered if she could get me a different room. She told me she could not. There was a total of 12 cars in the parking lot and I’m pretty sure they put everyone on the same floor. There was lots of commotion on the fourth floor. I did not understand why they could not switch me rooms. I’m sure it wasn’t full. The breakfast was great and the woman who was running the area of the breakfast was amazing wonderful and kind. I am unsure whether or not I would stay there again just due to the uncomfortableness of the bed. Also, the air conditioner did not work correctly.
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酒店回复: Good Morning Julie,Thank you for taking the time to go online and fill out a review regarding your stay at our hotel. On behalf of my team I would like to apologize for the issues found during your stay. I will share your comments with our maintenance team to ensure any issue found are resolved. We hope for a chance to properly host you in the future.
5.0分
其他
Will stay again
Wonderful place to stay. Very clean and awesome breakfast. Have stayed here before and will return again.
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酒店回复: Hi Dorothy,Thank you for taking the time to go online and fill out a review regarding your stay with our hotel. We appreciate your kind words and will be sure to share them with our team to ensure them of their hard work. We hope to see you again soon!
4.0分
其他
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The coffee containers at the coffee station in the lobby were all empty and the staff did not refill or dare to when informed. The key card entry at the west entrance from the parking lot did not work properly,
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酒店回复: Hi Susan,Thank you for taking the time to go online and fill out a review regarding your stay at Comfort Inn & Suites Marion I-57. On behalf of our hotel, I would like to apologize for failing to meet your expectations regarding your stay. I will share your comments with our maintenance team to ensure the lock is in proper working order and will be sure to use this as a training opportunity with our front desk regarding the coffee. We hope for a chance to properly host you in the future.
5.0分
情侣出游
everything was great except for a Rock band that was playing outdoors till 11:00 at a bar across the street. There was no sleeping till they ended.
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酒店回复: Hi James,We would like to thank you for taking the time to complete an online survey about your stay with our hotel. Feedback from each and every guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.
5.0分
情侣出游
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Check in and out was great…. Had a real person at the desk… not a kiosk. Breakfast was good. Bed and pillows were comfy. Room was clean. AC was not noisy. Would stay here again if we were in the area.
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酒店回复: Hi Karen!Thank you for taking the time to complete an online survey regarding your recent stay at Comfort Inn & Suites Marion I-57.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.We hope to see you again soon!
5.0分
商务出差
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Food options were good nut a little variety of the breakfast meat would be better.
The Bed was a major challenge. I am very short and it was hard for me to climb into the bed. I think you could put the beds on the floor indtead of the stand and people could sit on the side of the bed or more easily climb into them.
also I think you need more handicapped accessible showers in your rooms.
and maybe not have people who don't walk well have rooms closer to the elevators and activity centers so we don't have to walk all the way to the end of the hallway.
The Hot tub should not be advertised if it is not working.
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酒店回复: Hello April,We appreciate you taking the time to go online and fill out a review regarding your stay with our hotel. We thank you for your high rating! Unfortunately, the room you booked was a standard room and not an accessible ADA room. All ADA accessible rooms are equipped with lower beds, as well as accessible showers. We hope for a chance to host you again the future!
We enjoyed our stay, staff friendli & helpful. We loved the bathroom, nice, large & roomy, plenty of towels. Beds were comfy. The only downfall was the thermostat. We were either too cold or too hot!
Air conditioning didn’t work properly. I could not find any instructions and it was the middle of the night so I did not call the front desk.
It was great. We were just passing through on our way up north. The lady doing the breakfast was super sweet.
Motel was super clean, the staff very friendly and probably the best breakfast I’ve had from any motel.
I read all of the reviews before I booked this hotel. I selected it off of the reviews. When I got there, I requested that I get a room on the top floor so not to have people running around over my head. Alex, the person who was on shift that evening was lovely. He said we have already upgraded you and you are on the top floor. Excellent! I went to the room put on my stuff went out in the hall to get some ice and my card wouldn’t work. I had to go back down to the desk and have Alex redo me some cards which he did no problem. When it is time for bed, I pull back the covers and see that there is an absolute divot in the bed. This had to be the most uncomfortable bed I have ever had to stay in. The next evening, I stayed two nights, I had to go back down and get another key as that one wasn’t working again. The girl at the desk said maybe it’s the lock itself. I explained to her how bad the bed was and wondered if she could get me a different room. She told me she could not. There was a total of 12 cars in the parking lot and I’m pretty sure they put everyone on the same floor. There was lots of commotion on the fourth floor. I did not understand why they could not switch me rooms. I’m sure it wasn’t full. The breakfast was great and the woman who was running the area of the breakfast was amazing wonderful and kind. I am unsure whether or not I would stay there again just due to the uncomfortableness of the bed. Also, the air conditioner did not work correctly.
Will stay again
Wonderful place to stay. Very clean and awesome breakfast. Have stayed here before and will return again.
The coffee containers at the coffee station in the lobby were all empty and the staff did not refill or dare to when informed. The key card entry at the west entrance from the parking lot did not work properly,
everything was great except for a Rock band that was playing outdoors till 11:00 at a bar across the street. There was no sleeping till they ended.
Check in and out was great…. Had a real person at the desk… not a kiosk. Breakfast was good. Bed and pillows were comfy. Room was clean. AC was not noisy. Would stay here again if we were in the area.
Food options were good nut a little variety of the breakfast meat would be better.
The Bed was a major challenge. I am very short and it was hard for me to climb into the bed. I think you could put the beds on the floor indtead of the stand and people could sit on the side of the bed or more easily climb into them.
also I think you need more handicapped accessible showers in your rooms.
and maybe not have people who don't walk well have rooms closer to the elevators and activity centers so we don't have to walk all the way to the end of the hallway.
The Hot tub should not be advertised if it is not working.