Wonderful stay starting with the courteous check in, nice clean rooms, delicious meal at the restaurant and a relaxing drink at the bar. Everyone we encountered was nice, friendly and helpful.
酒店回复: Thank you so much for the wonderful review, Shari!
2.0分
其他
展开
Hotel look good but room it’s in terrible condition, when we get to
The room was not vacuumed and dust it’s all over the room . Bathroom door full of dust and spider webs on the sealing. Heater collecting dust with coast me allergie . They need better cleaning crew
展开
酒店回复: Thank you for your feedback, Kal. We’re sorry your room did not meet our cleanliness standards. Your comments have been shared with our team to ensure improvements. We appreciate you bringing this to our attention and hope to provide a better experience in the future.
3.0分
商务出差
展开
The first room we were assigned did not have ANY lotion or conditioner (both bottles were empty), and the sheets in one bed had blood on them and the pillow! We told the front desk about that and were offered new sheets to "remake the bed ourselves". I refused and then asked for another room. We were handed a new room key to move our things we had unpacked at 9:30 at night. The new room was nice.
展开
酒店回复: Thank you for sharing your feedback. We sincerely apologize for the issues you experienced upon arrival. The condition of the first room was unacceptable, and we regret the inconvenience this caused.We’re glad to hear the second room met your expectations, and we appreciate you bringing these matters to our attention. Your comments help us improve our service and ensure a better experience for all guests.We hope to welcome you back for a stay that reflects the high standards we strive to maintain!
5.0分
其他
展开
Hot tub was very comfy, but there's some loose tiles and other signs of wear. My son found a small tile floating in the water. Room was very clean, bed was comfortable, and pillows were perfect.
展开
酒店回复: Thank you so much for the great review and for bringing our attention to the loose tiles in the hot tub. We're so glad you were comfortable while you stayed with us! We love our beds and pillows, too! We truly appreciate your business, and we hope you choose us again on your next trip to Neenah!
5.0分
其他
展开
I used to live in Neenah in the late 1980's so very familiar with Doubletree (used to be Valley Inn) and love the convenience of the location to downtown Neenah and family in area. Will always stay there when in area and would recommend highly.
展开
酒店回复: Thank you very much for the 10/10 rating, Donna! We're thrilled that you enjoyed your experience with us and that visiting brought back good memories for you! Thank you for choosing us to be your first hotel choice in Neenah! We appreciate you!
5.0分
家庭亲子
展开
We ate at the restaurant & the guy working there was great! This was Fri. Evening around 5:30. He had 4 tables & 5 at the bar. He was running the bar, taking orders & bringing out food. And he was very attentive to all of us!
展开
酒店回复: Thank you so much for the excellent rating and great feedback! We will be sure to pass along your compliments to your server from Friday evening! We truly appreciate your business and look forward to welcoming you back again soon!
1.0分
其他
展开
This 3rd party booking service is horrible i will be contacting someone i wasnt able to check i was left straned with no room and no way to contsct ******* TO CHANGE THE DATE .
展开
酒店回复: Hi Amy, I'm sorry to hear about your experience! We hope for another chance to welcome you back!
5.0分
情侣出游
The hotel was very nice. Overall, the room was clean, everything worked properly, and the room was comfortable.
展开
酒店回复: Thank you so much for the excellent rating and review, Linda! We hope to welcome you back again soon!
1.0分
家庭亲子
展开
This hotel was very dirty!!! The floor of the shower was black, the smoke detector was orange and nasty. The toilet seat only had one screw holding it on and the coating on the toilet seat was chipping away. No breakfast was offered at 7am when it was suppose to start at 6am. Staff was very unfriendly when this stuff was brought up to them.
展开
酒店回复: Thank you for the feedback, Robert! We will use your comments and concerns as pointers for how we can improve the cleanliness and quality of our rooms. We truly appreciate your feedback and business, and we hope to welcome you back in the future for another opportunity to impress you. Have a wonderful rest of your week!
3.0分
其他
展开
Dirty bathroom
The shower was disgusting—mold and mildew. We changed rooms because the original room was next to the elevator, despite my online reservation specifically requesting a room away from the elevator. No change in bathroom cleanliness. Dirty entry doors to each room should have been the indicator that attention to detail was not present in this hotel. Very unfortunate as the hotel is in a prime spot.
展开
酒店回复: Thank you so much for taking the time to rate us and for your detailed review. We deeply apologize for the issues you encountered while staying with us. We will use your feedback to improve. We truly appreciate your business, and we hope to have another chance to welcome you back and impress you in the future.
Wonderful stay starting with the courteous check in, nice clean rooms, delicious meal at the restaurant and a relaxing drink at the bar. Everyone we encountered was nice, friendly and helpful.
Hotel look good but room it’s in terrible condition, when we get to
The room was not vacuumed and dust it’s all over the room . Bathroom door full of dust and spider webs on the sealing. Heater collecting dust with coast me allergie . They need better cleaning crew
The first room we were assigned did not have ANY lotion or conditioner (both bottles were empty), and the sheets in one bed had blood on them and the pillow! We told the front desk about that and were offered new sheets to "remake the bed ourselves". I refused and then asked for another room. We were handed a new room key to move our things we had unpacked at 9:30 at night. The new room was nice.
Hot tub was very comfy, but there's some loose tiles and other signs of wear. My son found a small tile floating in the water. Room was very clean, bed was comfortable, and pillows were perfect.
I used to live in Neenah in the late 1980's so very familiar with Doubletree (used to be Valley Inn) and love the convenience of the location to downtown Neenah and family in area. Will always stay there when in area and would recommend highly.
We ate at the restaurant & the guy working there was great! This was Fri. Evening around 5:30. He had 4 tables & 5 at the bar. He was running the bar, taking orders & bringing out food. And he was very attentive to all of us!
This 3rd party booking service is horrible i will be contacting someone i wasnt able to check i was left straned with no room and no way to contsct ******* TO CHANGE THE DATE .
The hotel was very nice. Overall, the room was clean, everything worked properly, and the room was comfortable.
This hotel was very dirty!!! The floor of the shower was black, the smoke detector was orange and nasty. The toilet seat only had one screw holding it on and the coating on the toilet seat was chipping away. No breakfast was offered at 7am when it was suppose to start at 6am. Staff was very unfriendly when this stuff was brought up to them.
Dirty bathroom
The shower was disgusting—mold and mildew. We changed rooms because the original room was next to the elevator, despite my online reservation specifically requesting a room away from the elevator. No change in bathroom cleanliness. Dirty entry doors to each room should have been the indicator that attention to detail was not present in this hotel. Very unfortunate as the hotel is in a prime spot.