Hot tub was very comfy, but there's some loose tiles and other signs of wear. My son found a small tile floating in the water. Room was very clean, bed was comfortable, and pillows were perfect.
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酒店回复: Thank you so much for the great review and for bringing our attention to the loose tiles in the hot tub. We're so glad you were comfortable while you stayed with us! We love our beds and pillows, too! We truly appreciate your business, and we hope you choose us again on your next trip to Neenah!
5.0分
其他
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I used to live in Neenah in the late 1980's so very familiar with Doubletree (used to be Valley Inn) and love the convenience of the location to downtown Neenah and family in area. Will always stay there when in area and would recommend highly.
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酒店回复: Thank you very much for the 10/10 rating, Donna! We're thrilled that you enjoyed your experience with us and that visiting brought back good memories for you! Thank you for choosing us to be your first hotel choice in Neenah! We appreciate you!
5.0分
家庭亲子
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We ate at the restaurant & the guy working there was great! This was Fri. Evening around 5:30. He had 4 tables & 5 at the bar. He was running the bar, taking orders & bringing out food. And he was very attentive to all of us!
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酒店回复: Thank you so much for the excellent rating and great feedback! We will be sure to pass along your compliments to your server from Friday evening! We truly appreciate your business and look forward to welcoming you back again soon!
1.0分
其他
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This 3rd party booking service is horrible i will be contacting someone i wasnt able to check i was left straned with no room and no way to contsct ******* TO CHANGE THE DATE .
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酒店回复: Hi Amy, I'm sorry to hear about your experience! We hope for another chance to welcome you back!
5.0分
情侣出游
The hotel was very nice. Overall, the room was clean, everything worked properly, and the room was comfortable.
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酒店回复: Thank you so much for the excellent rating and review, Linda! We hope to welcome you back again soon!
1.0分
家庭亲子
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This hotel was very dirty!!! The floor of the shower was black, the smoke detector was orange and nasty. The toilet seat only had one screw holding it on and the coating on the toilet seat was chipping away. No breakfast was offered at 7am when it was suppose to start at 6am. Staff was very unfriendly when this stuff was brought up to them.
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酒店回复: Thank you for the feedback, Robert! We will use your comments and concerns as pointers for how we can improve the cleanliness and quality of our rooms. We truly appreciate your feedback and business, and we hope to welcome you back in the future for another opportunity to impress you. Have a wonderful rest of your week!
3.0分
其他
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Dirty bathroom
The shower was disgusting—mold and mildew. We changed rooms because the original room was next to the elevator, despite my online reservation specifically requesting a room away from the elevator. No change in bathroom cleanliness. Dirty entry doors to each room should have been the indicator that attention to detail was not present in this hotel. Very unfortunate as the hotel is in a prime spot.
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酒店回复: Thank you so much for taking the time to rate us and for your detailed review. We deeply apologize for the issues you encountered while staying with us. We will use your feedback to improve. We truly appreciate your business, and we hope to have another chance to welcome you back and impress you in the future.
5.0分
商务出差
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Decent for price - location A
Elevators small and badly need some cleaning and overall updating. Ceilings low as hotel is showing signs of age, but overall location is great downtown Neenah walking distance to most downtown shops and restaurants.
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酒店回复: Thank you very much for the great rating, Ted! We're so glad you loved the location. Thank you for your comments about the elevators and ceilings as well. We will take this into consideration when discussing possible updates! We hope to welcome you back again soon!
5.0分
其他
Quiet and easy access to walk around in the area. Rate was perfect for us. Bed was very comfy!
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酒店回复: Thank you very much for the perfect 10/10 rating, Charlene! We're so glad you enjoyed your stay with us!
2.0分
朋友出游
Poor lighting in bathroom. Poor lighting in hallway of room. Room door and bathroom door should be replaced - very old.
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酒店回复: I'm sorry we missed the mark this time! We hope to welcome you back for another chance to earn a great rating!
Hot tub was very comfy, but there's some loose tiles and other signs of wear. My son found a small tile floating in the water. Room was very clean, bed was comfortable, and pillows were perfect.
I used to live in Neenah in the late 1980's so very familiar with Doubletree (used to be Valley Inn) and love the convenience of the location to downtown Neenah and family in area. Will always stay there when in area and would recommend highly.
We ate at the restaurant & the guy working there was great! This was Fri. Evening around 5:30. He had 4 tables & 5 at the bar. He was running the bar, taking orders & bringing out food. And he was very attentive to all of us!
This 3rd party booking service is horrible i will be contacting someone i wasnt able to check i was left straned with no room and no way to contsct ******* TO CHANGE THE DATE .
The hotel was very nice. Overall, the room was clean, everything worked properly, and the room was comfortable.
This hotel was very dirty!!! The floor of the shower was black, the smoke detector was orange and nasty. The toilet seat only had one screw holding it on and the coating on the toilet seat was chipping away. No breakfast was offered at 7am when it was suppose to start at 6am. Staff was very unfriendly when this stuff was brought up to them.
Dirty bathroom
The shower was disgusting—mold and mildew. We changed rooms because the original room was next to the elevator, despite my online reservation specifically requesting a room away from the elevator. No change in bathroom cleanliness. Dirty entry doors to each room should have been the indicator that attention to detail was not present in this hotel. Very unfortunate as the hotel is in a prime spot.
Decent for price - location A
Elevators small and badly need some cleaning and overall updating. Ceilings low as hotel is showing signs of age, but overall location is great downtown Neenah walking distance to most downtown shops and restaurants.
Quiet and easy access to walk around in the area. Rate was perfect for us. Bed was very comfy!
Poor lighting in bathroom. Poor lighting in hallway of room. Room door and bathroom door should be replaced - very old.