酒店回复: Hi Regina,Thank you for your kind review! We're thrilled to hear that you had another great stay with us and that you enjoyed the breakfast. We appreciate your feedback about the bed and will look into it to ensure a more comfortable experience. We’ll also take your suggestion about scrambled eggs into consideration. It’s always a pleasure to have you, and we look forward to welcoming you back on your next visit!
酒店回复: Hi Ruthie,Thank you for your thoughtful feedback! While we acknowledge that there is room for improvement in the facility's upkeep, we are truly delighted that our staff made such a positive impression on you. Providing excellent service and a welcoming atmosphere is our top priority, and it’s wonderful to hear that our team’s attentiveness and hospitality stood out. We’re also glad you enjoyed the breakfast experience. We look forward to welcoming you back for another great stay!
2.0分
情侣出游
The pool was closed.
I found our room not to be up to our cleanliness standards. It was dirty.
There is no ice machine on the first floor.
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酒店回复: Dear Laura,Thank you for sharing your feedback. We're truly sorry to hear about the issues you encountered during your stay, especially regarding the cleanliness of your room and the pool closure. We understand how important these amenities are for your experience. Your comments about the ice machine are also noted, and we appreciate you bringing this to our attention. We will address these concerns to improve for future visits.
5.0分
商务出差
The hotel looks out of place, too nice for the location it's at. The staff was awesome, and they are keepers. Hope you pay them well, they deserve it.
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酒店回复: Dear Edwin,Thank you for your thoughtful review! We're delighted to hear that you found our hotel to be a standout in the area. It’s wonderful to know that our staff made such a positive impression on you; they truly are dedicated to providing exceptional service. Your kind words will surely be appreciated by the whole team!
2.0分
其他
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Please Update your amenities
The amenities that the hotel advertised as having were all out of service; including the onsite laundry that was not working, printer did not print, the free internet had low to no signal strength! The towels were always washed late evening! And the free breakfast was not editable.
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酒店回复: Dear Tanisha,Thank you for sharing your feedback. We apologize for the inconvenience you've experienced during your stay, especially regarding the amenities that were not in service. Your concerns about the laundry, printing issues, internet connectivity, and breakfast options are noted, and we appreciate you bringing them to our attention. We are continuously working to improve our services and ensure a better experience for our guests.
1.0分
其他
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Management do better
I have never wrote a review so extensive in my entire existence. This location has potential however, this hotel is NOT worth the visit. The room was not clean. Start off with the bed. It was hard with the sheets and covers smelling like an old ass man. The initial towel count was one wash cloth and one bath towel. I went down to get more towels and it’s time to replace them. The towels are not clean.
Rebranding also requires improving business operations to accommodate the new brand. Corporate do your job and evaluate this property. To the brand and standard you are trying to implement.
Furthermore, the overnight staff is not attentive. Attitude gotta go. You are in hospitality. In this case this hotel should consider an autonomous route if customer service satisfaction is a problem. I requested for different bedding and the text feature of accommodation doesn’t work.
The halls are smelly and disgusting. The entire hotel needs a deep clean. The breakfast is not like other properties I have been in. There were flies near the food and the food looks very displeasing.
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酒店回复: Dear Sheila,Thank you for sharing your detailed feedback. We sincerely apologize for the experiences you described regarding cleanliness and service during your stay. Your comments about the room condition, staff attentiveness, and breakfast quality have been noted and will be addressed with the relevant teams to ensure improvements are made. We appreciate your insights as they help us understand where we can do better. Your satisfaction is important to us, and we hope you’ll consider giving us another chance in the future.
1.0分
其他
Do not stay here!
Terrible! We were there not even 5 minutes and left. Dirty, stains all over, bed not even changed from previous family, BUGS!
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酒店回复: Dear Mindi,Thank you for sharing your feedback. We're truly sorry to hear about your experience regarding cleanliness and maintenance. Your concerns are important to us, and we will address them with our team to ensure improvements are made. We appreciate you bringing this to our attention.
1.0分
家庭亲子
The lay out bed couch had mold on it. We had to check on on the same day we arrive. Too many issues
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酒店回复: Hi April,We are sorry to hear about the condition of the room and that your stay was cut short due to these issues. This is not the experience we aim to provide, and we are addressing your concerns with our housekeeping and maintenance teams immediately. We appreciate your feedback and regret that we fell short during your visit.
3.0分
其他
Pool was green and no wash rags. Asked for them but they didnt have any till the secind day. Rooms were great
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酒店回复: Hi Christy,Our team is glad to hear you enjoyed the room and appreciates your kind words. We apologise for the condition of the pool and the delay in providing wash rags. This is not the standard we aim to deliver, and we are addressing it with our team to ensure better consistency. We appreciate your input and hope to welcome you back for an even better stay.
2.0分
其他
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The carpet on the 2nd floor had SEVERAL VERY LARGE stains; when I asked for a wash cloth it had TWO hairs on it (one very long; one shorter)-the Desk Clerk said it had just come out of the dryer-NO WAY-so I went and bought my own wash cloths a short distance away at Wal-Mart; the sheet on the sofa was dirty-it had NOT been changed.
The children in the room above me were stomping in the room.
One night, the person in the room next to me had their TV turned up extremely loud ALL night.
The sink basin in my room was loose.
The Staff persons were nice.
The Hotel needs MANY, MANY upgrades!!!
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酒店回复: Hi Diane,Thank you for staying with us! We are sorry to hear about the condition of your room and the noise disruptions you experienced. Cleanliness, comfort, and a restful environment are priorities for us, and the issues you described with linens, room maintenance, and common areas have been shared with our team for review. While we are glad to hear our staff left a positive impression, we understand the overall stay did not meet expectations. Hope to serve you better in future!
很棒的住宿地点
和往常一样，我在这里度过了一段美好的时光。我有两张大床。其中一张有点吱吱作响，但我休息得很好。早餐也很棒（如果有一些炒鸡蛋就更好了）。总的来说，我很享受这次住宿，还会再来的。
设施可以更先进、更干净。但工作人员很棒。早餐很棒，服务很棒，周围人也很好。这意味着工作人员非常细心，愿意以任何方式提供帮助。我会回到那个地方住。
The pool was closed.
I found our room not to be up to our cleanliness standards. It was dirty.
There is no ice machine on the first floor.
The hotel looks out of place, too nice for the location it's at. The staff was awesome, and they are keepers. Hope you pay them well, they deserve it.
Please Update your amenities
The amenities that the hotel advertised as having were all out of service; including the onsite laundry that was not working, printer did not print, the free internet had low to no signal strength! The towels were always washed late evening! And the free breakfast was not editable.
Management do better
I have never wrote a review so extensive in my entire existence. This location has potential however, this hotel is NOT worth the visit. The room was not clean. Start off with the bed. It was hard with the sheets and covers smelling like an old ass man. The initial towel count was one wash cloth and one bath towel. I went down to get more towels and it’s time to replace them. The towels are not clean.
Rebranding also requires improving business operations to accommodate the new brand. Corporate do your job and evaluate this property. To the brand and standard you are trying to implement.
Furthermore, the overnight staff is not attentive. Attitude gotta go. You are in hospitality. In this case this hotel should consider an autonomous route if customer service satisfaction is a problem. I requested for different bedding and the text feature of accommodation doesn’t work.
The halls are smelly and disgusting. The entire hotel needs a deep clean. The breakfast is not like other properties I have been in. There were flies near the food and the food looks very displeasing.
Do not stay here!
Terrible! We were there not even 5 minutes and left. Dirty, stains all over, bed not even changed from previous family, BUGS!
The lay out bed couch had mold on it. We had to check on on the same day we arrive. Too many issues
Pool was green and no wash rags. Asked for them but they didnt have any till the secind day. Rooms were great
The carpet on the 2nd floor had SEVERAL VERY LARGE stains; when I asked for a wash cloth it had TWO hairs on it (one very long; one shorter)-the Desk Clerk said it had just come out of the dryer-NO WAY-so I went and bought my own wash cloths a short distance away at Wal-Mart; the sheet on the sofa was dirty-it had NOT been changed.
The children in the room above me were stomping in the room.
One night, the person in the room next to me had their TV turned up extremely loud ALL night.
The sink basin in my room was loose.
The Staff persons were nice.
The Hotel needs MANY, MANY upgrades!!!