酒店回复: Hi Regina,Thank you for your kind review! We're thrilled to hear that you had another great stay with us and that you enjoyed the breakfast. We appreciate your feedback about the bed and will look into it to ensure a more comfortable experience. We’ll also take your suggestion about scrambled eggs into consideration. It’s always a pleasure to have you, and we look forward to welcoming you back on your next visit!
酒店回复: Hi Ruthie,Thank you for your thoughtful feedback! While we acknowledge that there is room for improvement in the facility's upkeep, we are truly delighted that our staff made such a positive impression on you. Providing excellent service and a welcoming atmosphere is our top priority, and it’s wonderful to hear that our team’s attentiveness and hospitality stood out. We’re also glad you enjoyed the breakfast experience. We look forward to welcoming you back for another great stay!
2.0分
其他
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Elevator did not work. I was given the wrong room. Underneath the sofa bed & its mattress was filthy. Lady bugs on the ceiling. Only two face towels and when asked for more, still didn’t get them. Breakfast- HORRIBLE. Only scrambled eggs, biscuits, and sausage patties. We ate off of Great Value foam plates. Rooms are not soundproof as advertised.
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酒店回复: Dear Guest,We sincerely apologise for the issues you encountered during your stay. Your feedback regarding the room, towels, and breakfast has been shared with the team for improvement. We appreciate you bringing these concerns to our attention, as it helps us enhance the guest experience. Hope to have the opportunity to provide a more comfortable and enjoyable stay in the future.
4.0分
其他
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Overall great size room and hotel. One small issue is the King size bed platform is like an aluminum base and the box spring and mattress on top. When sitting or sleeping, the aluminum base does make a popping noise often.
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酒店回复: Dear Tasha,Thank you for sharing your feedback. We’re glad to hear you enjoyed the room size and the hotel overall. We appreciate you bringing the issue with the bed platform to our attention, and we will look into this matter to improve our guests' experience. Your input is invaluable to us.
2.0分
其他
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I am writing to express my disappointment with several aspects of my recent stay at your hotel.
• Room Service & Housekeeping: At no point during my stay did I receive room service, nor did I see staff cleaning rooms on my floor. There was no indication prior to my arrival that room service would not be provided.
• Towels: When I requested additional towels at the front desk, I was informed that the hotel had run out. The towels provided in the room appeared discolored and in need of proper laundering.
• Breakfast Service: On one morning, the front desk attendant was solely responsible for preparing food, which led to long delays. I was told breakfast service ended at 9:30 a.m., yet at 8:30 a.m. I was asked to wait and ultimately had only a muffin. While I appreciate that on my final day a complete breakfast was available, the inconsistency was disappointing.
Overall, these issues significantly impacted my stay. I believe guests should be informed in advance if services such as room cleaning or adequate breakfast staffing are unavailable. I hope you will take steps to improve service quality and ensure that future guests have a more satisfactory experience.
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酒店回复: Dear Rance,Thank you for sharing your feedback about your recent stay. We sincerely apologize for the inconveniences you faced with room service, housekeeping, and breakfast. Your concerns regarding the lack of communication about service availability, as well as the quality of towels, are taken seriously. We will certainly address these issues to enhance our guest experience moving forward. Thank you for bringing this to our attention, and we appreciate your insights for improvement.
1.0分
其他
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The tv was broke, the elevator was broken, we were told to call the front desk to get our luggage from the third floor which was never answered. Breakfast all the hot food was gone and was twenty minutes before it was refilled.
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酒店回复: Dear Michael,Thank you for sharing your experience. It’s disheartening to hear about the issues you encountered during your stay, particularly regarding the TV, elevator, and breakfast service. We appreciate your feedback and will address these concerns to improve our services. Your insights are valuable to us, and we hope to provide a better experience in the future.
2.0分
其他
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I had two rooms one room a/c didn’t work and the other room had an old/musty smell, microwave didn’t work, the TV wouldn’t connect to Netflix and TV kept restarting while watching movies. We only had one bath towel when we got to the room. The night attendant was great and very apologetic when I told her about the room with no a/c.
She came up and fixed it herself. Kudos to her because although she seem overwhelmed when we got there at 12:30 a.m. She still had excellent customer service.
The buffet could have been better, sausage was the only option for meat. Not looking for a spread but I’m looking for options.
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酒店回复: Dear Charlie,Thank you for sharing your experience. We're truly sorry to hear about the issues you faced with the a/c, musty smell, and other amenities in your room. Your feedback regarding the buffet options is also noted, and we appreciate your suggestions for improvement.We're glad to hear that our night attendant provided you with excellent service despite the challenges. Your comments will help us enhance our offerings and ensure a better experience in the future. Thank you for your understanding and for highlighting the positive aspect of your stay.
5.0分
家庭亲子
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I left my pain relief device in the room after I checked out and I called back the front desk personnel retrieved it and had it at the front desk for me. Thank You so much. The room, breakfast and accommodations were excellent I’ll definitely stay again when in Jackson.
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酒店回复: Dear Vernon,Thank you for sharing your experience! It's wonderful to hear that the front desk team was able to assist you with your pain relief device. We're delighted that you enjoyed your stay, including the room and breakfast. Looking forward to welcoming you back to Jackson!
5.0分
情侣出游
They were very accommodating at the last minute. But, they were also pricey for one night.
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酒店回复: Dear Tammy,Thank you for sharing your experience. We're glad to hear that you found our team accommodating. We understand that pricing can be a concern, and we appreciate your feedback as it helps us improve. Your thoughts are valuable to us.
2.0分
情侣出游
The pool was closed.
I found our room not to be up to our cleanliness standards. It was dirty.
There is no ice machine on the first floor.
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酒店回复: Dear Laura,Thank you for sharing your feedback. We're truly sorry to hear about the issues you encountered during your stay, especially regarding the cleanliness of your room and the pool closure. We understand how important these amenities are for your experience. Your comments about the ice machine are also noted, and we appreciate you bringing this to our attention. We will address these concerns to improve for future visits.
很棒的住宿地点
和往常一样，我在这里度过了一段美好的时光。我有两张大床。其中一张有点吱吱作响，但我休息得很好。早餐也很棒（如果有一些炒鸡蛋就更好了）。总的来说，我很享受这次住宿，还会再来的。
设施可以更先进、更干净。但工作人员很棒。早餐很棒，服务很棒，周围人也很好。这意味着工作人员非常细心，愿意以任何方式提供帮助。我会回到那个地方住。
Elevator did not work. I was given the wrong room. Underneath the sofa bed & its mattress was filthy. Lady bugs on the ceiling. Only two face towels and when asked for more, still didn’t get them. Breakfast- HORRIBLE. Only scrambled eggs, biscuits, and sausage patties. We ate off of Great Value foam plates. Rooms are not soundproof as advertised.
Overall great size room and hotel. One small issue is the King size bed platform is like an aluminum base and the box spring and mattress on top. When sitting or sleeping, the aluminum base does make a popping noise often.
I am writing to express my disappointment with several aspects of my recent stay at your hotel.
• Room Service & Housekeeping: At no point during my stay did I receive room service, nor did I see staff cleaning rooms on my floor. There was no indication prior to my arrival that room service would not be provided.
• Towels: When I requested additional towels at the front desk, I was informed that the hotel had run out. The towels provided in the room appeared discolored and in need of proper laundering.
• Breakfast Service: On one morning, the front desk attendant was solely responsible for preparing food, which led to long delays. I was told breakfast service ended at 9:30 a.m., yet at 8:30 a.m. I was asked to wait and ultimately had only a muffin. While I appreciate that on my final day a complete breakfast was available, the inconsistency was disappointing.
Overall, these issues significantly impacted my stay. I believe guests should be informed in advance if services such as room cleaning or adequate breakfast staffing are unavailable. I hope you will take steps to improve service quality and ensure that future guests have a more satisfactory experience.
The tv was broke, the elevator was broken, we were told to call the front desk to get our luggage from the third floor which was never answered. Breakfast all the hot food was gone and was twenty minutes before it was refilled.
I had two rooms one room a/c didn’t work and the other room had an old/musty smell, microwave didn’t work, the TV wouldn’t connect to Netflix and TV kept restarting while watching movies. We only had one bath towel when we got to the room. The night attendant was great and very apologetic when I told her about the room with no a/c.
She came up and fixed it herself. Kudos to her because although she seem overwhelmed when we got there at 12:30 a.m. She still had excellent customer service.
The buffet could have been better, sausage was the only option for meat. Not looking for a spread but I’m looking for options.
I left my pain relief device in the room after I checked out and I called back the front desk personnel retrieved it and had it at the front desk for me. Thank You so much. The room, breakfast and accommodations were excellent I’ll definitely stay again when in Jackson.
They were very accommodating at the last minute. But, they were also pricey for one night.
The pool was closed.
I found our room not to be up to our cleanliness standards. It was dirty.
There is no ice machine on the first floor.