酒店回复: Dear Erika,We sincerely apologize for the unpleasant odor in your room and the inconvenience caused by the lack of available rooms for a change. Your comfort and satisfaction are our top priorities, and we deeply regret that we fell short in this instance.We have thoroughly investigated the issue and taken immediate steps to ensure that such an incident does not occur again. Our housekeeping team has been reinforced with additional training to maintain the highest standards of cleanliness and freshness in all our rooms.We would like to make things right and invite you to stay with us again as our valued guest. Please contact our hotel directly so we can personally assist you in making a new reservation and ensuring a truly enjoyable experience.Thank you for bringing this matter to our attention. We appreciate your feedback as it helps us improve our services and provide the best possible experience for our guests.Sincerely,Red Roof PLUS+ Dallas - Addison

酒店回复: Estimado Javier:Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en Red Roof PLUS+ Dallas - Addison. Agradecemos sinceramente sus comentarios y me complace leer que quedó satisfecho con nuestra ubicación limpia y accesible, la amabilidad de nuestro personal y que tuvo una estancia increíble con nosotros.Gracias por su apoyo. Será un placer que repita su experiencia con nosotros en el futuro.Atentamente,ErikaGerencia de Red RoofEspecialista en RediResponse

酒店回复: Dear Valued Guest, Thank you for sharing your feedback after your stay at the Red Roof PLUS+ Dallas – Addison. We are sorry to hear that your experience did not meet your expectations. Please accept our sincerest apologies. Our goal is to provide an exceptional stay at Red Roof. We hope you will consider returning to any of our other locations in the future. Sincerely, Kush Patel, General Manager.