酒店回复: Estimado Juan,Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes. Agradecemos sus comentarios sobre su reciente estadía en el Red Roof Inn Kenner – New Orleans Airport NE. Es muy gratificante leer que tuvo un gran encuentro con nosotros y realmente apreciamos sus amables comentarios sobre nuestra excelente atención y servicio por parte del personal. Usted indicó que no estaba satisfecho con las quemaduras en la bañera, las personas incompletas y las otras preocupaciones que mencionó. Sus comentarios son fundamentales mientras nos esforzamos por ofrecer una estadía limpia, cómoda y basada en valores a todos los huéspedes.En su próxima estadía, si tiene algún problema mientras esté con nosotros, comuníquese con nuestra recepción de inmediato para que podamos solucionar el problema y garantizar su satisfacción. Gracias de nuevo y esperamos que visite Red Roof nuevamente en su próxima estadía.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
5.0分
其他
原文
翻译提供方：Google
地方
1.0分
其他
展开
Room was ok but bathroom OMG tube needs redone doors don’t close all the way a towels have stains a never none available. They wait till you get there an say no breakfast. THE POOL NASTY. This should definitely be a place to house homeless lots of them around. Whole building run down if I had a car before booking would have never picked this hotel.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Kenner - New Orleans Airport NE. We are saddened to learn that your stay was inconvenienced by the state of the amenities you mentioned and that you are unsatisfied with the cleanliness. We're disheartened to see your comments, however I fear you might have our location confused with another as our property doesn't have the amenities that you mentioned.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof Management RediResponse Specialist
2.0分
家庭亲子
展开
The staff was friendly, but time property was very dated and had some areas in uncleanliness. Additionally, we could clearly hear guests in the room next door which was horribly distracting. Again, the staff was nice, but we won't be booking any future stays here.
展开
酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Kenner – New Orleans Airport NE. We're pleased to know that you had a positive interaction with our staff. However, it is disappointing to know that your stay fell short of your expectations due to the state of the property and the noise level you mentioned. I've sent your comments to the property to ensure that a situation like yours doesn't happen again.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience in the future.Sincerely,ShennaRed Roof ManagementRediResponse Specialist
1.0分
其他
展开
My pets were welcome, pool was closed, there was a bad experience, my room was flooded and all my clothes got wet because suitcase was on the floor, staff moved us to another room but when we asked for them to let us use their dryer it was denied and they did not accomodate for that inconvenience.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Kenner – New Orleans Airport NE. We're glad to know that your pets were welcomed. However, the situation you described regarding the state of the room and the dryer you mentioned fell short of your expectations. We sincerely apologize for the inconvenience this may have caused you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
5.0分
其他
展开
The staff wss absolutly great. In fact one person at hotel loaned me s charger so zI could chage my phone
I will highly rrcommendthis hotel to my Canadian friends.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Kenner – New Orleans Airport NE. It brings us immense joy to learn that you found our staff to be absolutely great. We're particularly happy to hear about the team member who assisted you during your stay.Thank you for sharing your experience with us. We look forward to the opportunity to welcome you back in the future for another excellent experience at Red Roof.Sincerely,ErikaRed Roof Management RediResponse Specialist
1.0分
其他
展开
Terrible! We walked in looked around and had to leave immediately. Door would shut; A/C was not even on. Sheets and Comforter was dirty. Had multiple stains and blood on them. We are still trying to get in touch with Manager to receive a refund! We did not stay and drove home that night. Ridiculous!
5.0分
其他
展开
Redrood kenner
The desk çlerk was super. The pool was actually closed for the season but he opened it for my kids. No problems with anything. Very clean. Whole staff was really friendly and helpful.
我喜欢那里所有的员工，他们都非常友好和善良。
请千万不要住这里。房间里的一切都太糟糕了。电视不能用，我告诉了前台，他们说维修人员会来，但根本就没来。卫生条件差，服务态度也不好。
工作人员的关注和服务非常好。设施很糟糕，房间里有几个损坏的配件。
地方
Room was ok but bathroom OMG tube needs redone doors don’t close all the way a towels have stains a never none available. They wait till you get there an say no breakfast. THE POOL NASTY. This should definitely be a place to house homeless lots of them around. Whole building run down if I had a car before booking would have never picked this hotel.
The staff was friendly, but time property was very dated and had some areas in uncleanliness. Additionally, we could clearly hear guests in the room next door which was horribly distracting. Again, the staff was nice, but we won't be booking any future stays here.
My pets were welcome, pool was closed, there was a bad experience, my room was flooded and all my clothes got wet because suitcase was on the floor, staff moved us to another room but when we asked for them to let us use their dryer it was denied and they did not accomodate for that inconvenience.
The staff wss absolutly great. In fact one person at hotel loaned me s charger so zI could chage my phone
I will highly rrcommendthis hotel to my Canadian friends.
Terrible! We walked in looked around and had to leave immediately. Door would shut; A/C was not even on. Sheets and Comforter was dirty. Had multiple stains and blood on them. We are still trying to get in touch with Manager to receive a refund! We did not stay and drove home that night. Ridiculous!
Redrood kenner
The desk çlerk was super. The pool was actually closed for the season but he opened it for my kids. No problems with anything. Very clean. Whole staff was really friendly and helpful.