酒店回复: Dear Reinhold,Thank you for taking the time to tell us about your experience at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the location, the odor you described and all the other issues which hindered your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
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其他
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翻译提供方：Google
工作人员的关注和服务非常好。设施很糟糕，房间里有几个损坏的配件。
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酒店回复: Estimado Juan,Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes. Agradecemos sus comentarios sobre su reciente estadía en el Red Roof Inn Kenner – New Orleans Airport NE. Es muy gratificante leer que tuvo un gran encuentro con nosotros y realmente apreciamos sus amables comentarios sobre nuestra excelente atención y servicio por parte del personal. Usted indicó que no estaba satisfecho con las quemaduras en la bañera, las personas incompletas y las otras preocupaciones que mencionó. Sus comentarios son fundamentales mientras nos esforzamos por ofrecer una estadía limpia, cómoda y basada en valores a todos los huéspedes.En su próxima estadía, si tiene algún problema mientras esté con nosotros, comuníquese con nuestra recepción de inmediato para que podamos solucionar el problema y garantizar su satisfacción. Gracias de nuevo y esperamos que visite Red Roof nuevamente en su próxima estadía.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
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翻译提供方：Google
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Terrible! We walked in looked around and had to leave immediately. Door would shut; A/C was not even on. Sheets and Comforter was dirty. Had multiple stains and blood on them. We are still trying to get in touch with Manager to receive a refund! We did not stay and drove home that night. Ridiculous!
5.0分
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Redrood kenner
The desk çlerk was super. The pool was actually closed for the season but he opened it for my kids. No problems with anything. Very clean. Whole staff was really friendly and helpful.
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There was irty bathroom and the clerk. Just leep making stupid jokes mo water was offered no wifi either . Not revimmended
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Kenner – New Orleans Airport NE. We are disappointed to read about the problems you encountered with the bathroom cleanliness and the staff. We strive to ensure a comfortable and pleasant experience for all our guests. I have forwarded your feedback to managements attention to make sure your experience is not repeated. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
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Horrifying
Unlnown bug in bed, blood stains on mattess, mote hole
a in blankets and sheets than swiss cheese, toothbrush under sheets, stains on sheets. White sheets stained brown
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酒店回复: Dear Hotel Guest, I appreciate you sharing your feedback following your stay at the Red Roof Inn Kenner - New Orleans Airport NE. I was saddened to read that your stay fell short of your expectations due to the bug you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. I understand your concerns, and I want to assure you that we're committed to providing a positive experience for all our guests. We hope you'll give us another chance to show you the Red Roof difference on your next trip.Sincerely,JMRed Roof Management RediResponse Specialist
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Dump
Did not stay, filthy, I was told they would refund me since I didn't stay. Still waiting on that. First room filthy and faulty wiring. Wanted me to clean the refrigerator nope. Moved me to another room also filthy.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Kenner – New Orleans Airport NE. It is disheartening to learn that the state of the room and the situation you mentioned about the wiring fell short of your expectations. In regard to the refund you mentioned, I have researched your reservation and verified that the $242.13 charge was refunded to your MasterCard on Aug 16, 2025 04:44 PM.It's important to note that it can take up to 10 business days for the funds to appear on your statement. Please check back after the appropriate amount of time.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,DevineRed Roof ManagementRediResponse Specialist
请千万不要住这里。房间里的一切都太糟糕了。电视不能用，我告诉了前台，他们说维修人员会来，但根本就没来。卫生条件差，服务态度也不好。
我喜欢那里所有的员工，他们都非常友好和善良。
不推荐。
酒店应该进行基本的清洁。楼梯上有垃圾。大堂里有非常难闻的气味。内院肮脏。这家酒店的价格不合理。
工作人员的关注和服务非常好。设施很糟糕，房间里有几个损坏的配件。
地方
Terrible! We walked in looked around and had to leave immediately. Door would shut; A/C was not even on. Sheets and Comforter was dirty. Had multiple stains and blood on them. We are still trying to get in touch with Manager to receive a refund! We did not stay and drove home that night. Ridiculous!
Redrood kenner
The desk çlerk was super. The pool was actually closed for the season but he opened it for my kids. No problems with anything. Very clean. Whole staff was really friendly and helpful.
There was irty bathroom and the clerk. Just leep making stupid jokes mo water was offered no wifi either . Not revimmended
Horrifying
Unlnown bug in bed, blood stains on mattess, mote hole
a in blankets and sheets than swiss cheese, toothbrush under sheets, stains on sheets. White sheets stained brown
Dump
Did not stay, filthy, I was told they would refund me since I didn't stay. Still waiting on that. First room filthy and faulty wiring. Wanted me to clean the refrigerator nope. Moved me to another room also filthy.