酒店回复: Dear Massimo,Thank you for sharing your feedback. We are truly sorry for the inconvenience caused by the fire alarm disturbance and for the way this situation was handled. Your experience does not reflect the level of service we aim to provide, and we understand how frustrating this must have been. We also appreciate your suggestion regarding the kitchen exhaust fan, as feedback like yours helps us identify areas for improvement. We value your comments and will review them carefully with our team to ensure better experiences moving forward. We hope you will give us another chance to provide you with a more comfortable and seamless stay in the future.Sincerely,Hotel Management
3.0分
其他
原文
翻译提供方：Google
我需要在新奥尔良机场附近住一晚——Extended Stay 满足了我的需求。
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酒店回复: Dear Erich,Thank you for choosing us for your overnight stay near the airport. We're glad to know the accommodation met your immediate needs. That said, we understand the importance of not just meeting expectations but creating a truly pleasant experience. Your feedback is appreciated and will be kept in mind as we continue to improve. We hope to welcome you again and provide a more memorable and comfortable visit in the future.Sincerely,Hotel Management
酒店回复: Dear Tiffany, Thank you for your feedback. We apologize for the inconvenience caused by the changes in our policies regarding optional amenities and the temporary discontinuation of breakfast services. We understand how these changes affected your stay and are working to address these issues to improve our guest experience. We appreciate your understanding and hope to have the opportunity to better serve you in the future. Sincerely,Hotel Management
酒店回复: Dear Ashley, Thank you for your feedback. We are pleased you enjoyed your guest room's bathroom condition, especially the shower and water pressure. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
1.0分
商务出差
原文
翻译提供方：Google
很多蟑螂……我要求他们派宠物控制人员过来，但他们从来没有派人过来……5 天的体验非常糟糕
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酒店回复: Dear Dino, We sincerely apologize for the distressing experience you endured during your recent stay. Providing a clean and pest-free environment is paramount to us, and we regret any inconvenience caused by the presence of cockroaches. Your request for pest control should have been promptly addressed, and we apologize for any lapse in communication. Rest assured, we are taking immediate steps to rectify this issue and ensure thorough pest control measures are in place. Your feedback is invaluable, and we are committed to improving our services to prevent such incidents in the future. We sincerely hope to welcome you back for a much-improved experience.Sincerely,hotel Management
酒店回复: Dear Claudette, Thank you for sharing a review of your stay. We are sorry to hear you are disappointed with the facilities and your room is old and outdated. We have taken note of your observations regarding the need to update and renovate, and we are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Thank you again for sharing your sincere observations, and we hope to welcome you back soon!Sincerely,Hotel Management
酒店回复: Dear Susan, Thank you for being our guest at Extended Stay America. It is excellent that you enjoyed your room and the facilities were clean to your expectations. However, we apologize for the issues you experienced with the front desk's unavailability. We will look into what transpired so that this lapse in service is not repeated. Also, we will instruct our front desk team to state clearly about the kitchenware policy, which is kept at the desk and delivered to the suite on request. Please return and enjoy a better experience whenever your travel brings you here.Sincerely,Hotel Management
酒店回复: Dear Patrick, Thank you for the candid review. We apologize for anything other than a completely satisfying stay and appreciate the feedback. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns with our leaders and use them for future improvements. We also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure this does not happen again. We hope you give us another opportunity to meet your expectations on your next visit. Sincerely,Hotel Management
员工太差劲了；房间里的火警警报响了，他们没能立即关闭。厨房设施简陋，没有抽油烟机。
我需要在新奥尔良机场附近住一晚——Extended Stay 满足了我的需求。
酒店在我们入住期间更改了可选设施的政策，导致我们只有有限的厨房用品。酒店服务很差，而且在周中停止供应早餐。不为客人提供咖啡。
房间里有股霉味。他们打扫房间不是很好。床底下塞满了成吨的垃圾，比如食品包装纸、饮料瓶。浴室是其中最好的区域。我想说的是，与该地区其他酒店不同的是，淋浴很好，水压和排水系统也很好
很多蟑螂……我要求他们派宠物控制人员过来，但他们从来没有派人过来……5 天的体验非常糟糕
前台和工作人员友好而专业。他们太棒了！另一方面，我们住的房间有很多小问题，空调坏了，灯泡不见了，浴缸里有脏东西（头发）。我们很累了，所以我们没有要求换一个房间，而是打扫干净并安顿下来。
我住的房间没有吸引力，有明显的差异。设施内部和通往我房间的走廊都很旧而且过时。我得到的绝对不是我从网站上发布的照片中所期望的。我不敢相信我为那个房间支付了一百多美元。
前台很少有人。后台办公区域有人，但我更喜欢前台服务员处理入住和退**宜。
小厨房也没有餐具或炊具等，我希望房间里至少有一个咖啡壶和咖啡。但房间很干净，走廊也很安静。设施周围的场地干净整洁。
我真的希望我能给这个地方一个-20。这些房间的电器、电话和空调都非常过时。我问制冰机在哪里，我被告知他们没有一台可以使用房间里的 2 个冰盘。省钱，不要预订这个房间。酒店房间门口全是烟蒂。
我们分配到的房间门打不开。似乎是从内部锁住的，需要回去报告。被分配到一个新房间后，整个晚上冰箱里不断出现奇怪的噪音。免费早餐包括咖啡、茶或热巧克力以及松饼和格兰诺拉麦片。