The bathroom door lock was broke. The lights about the bathroom sink were shorting and had to be adjusted. The sofa bed mattress had stains on the the bottom and they would not provide sheets for the sofa bed. The beds were not soft.
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酒店回复: Dear Guest, Thank you for your feedback and for bringing these maintenance and cleanliness concerns to our attention. We sincerely apologize for the issues you experienced in your room. We take guest comfort and safety seriously, and we have strict standards for room upkeep and housekeeping. Your feedback helps us identify areas needing immediate improvement, and we are committed to addressing these to enhance the quality of our accommodations. We appreciate your insights and look forward to the opportunity to better align with your expectations in the future.Sincerely,Hotel Management
3.0分
其他
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This location is largely filled with families. There was the smell of smoke in the hallways and the heat was stifling. The room appeared to be clean but I could still see that there were old urine stains on the toilet rim (not cool) but I was exhausted and dealt with it myself. It had a kitchenette with dead roaches in it but we only needed it for 1 night. Overall, it was quiet and the staff was professional. The room also had a couch and lounge chair
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酒店回复: Dear Guest, Thank you for sharing your thoughts about your visit. We always value honest input, as it helps us continue improving the comfort and upkeep of our accommodations. It is nice knowing you found the surroundings peaceful and the staff professional. We will make sure our housekeeping and maintenance teams address the concerns you mentioned to ensure a more comfortable experience next time. We appreciate your time and hope you will consider giving us another opportunity to provide a better stay in the future.Sincerely,Hotel Management
3.0分
其他
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In the Rooms especially kitchen (stove) and toilet are old and yellow inside, they don’t work properly, I reported but maintenance didn’t do any different with them
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酒店回复: Dear Guest, Thank you for sharing your experience. We regret that the condition of the room and its amenities did not meet your expectations. Your comments have been shared with our maintenance team to ensure closer attention is given to proper upkeep and functionality. We appreciate you taking the time to bring this to our notice, as feedback like yours helps us focus on what needs improvement. We hope you will consider staying with us again so we can provide a more comfortable experience.Sincerely,Hotel Management
2.0分
其他
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The room had the smoke alarm disconnected and hanging from the ceiling. I was nervous the entire time there. The mattress had a deep indentation in it so i rolled into all the time. The pillows were like cement. It was 4 days of torture. Most of the staff were nice and amiable. The rest shouldnt be working there at all.
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酒店回复: Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guests' feedback. Considering our staff, we hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management
5.0分
其他
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The breakfast is a grab-and-go coffee and muffins or a Nutra-Grain bar that the hotel provides. There are several areas nearby to purchase breakfast, lunch, or dinner.
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酒店回复: Dear Guest, Thank you for sharing your experience. Our complimentary grab-and-go breakfast is designed to provide a quick and convenient option for guests beginning their day. We are pleased that our central location allows easy access to nearby restaurants and cafes offering a variety of dining choices throughout the day. Your feedback is greatly appreciated, and we hope your visit overall was enjoyable and comfortable. We look forward to welcoming you back soon.Sincerely,Hotel Management
1.0分
商务出差
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It was the worst experience to uave and to then be there for a funeral, made it worse. Service was slow to respond at the front desk. Sheets were dirty even after asking for clean ones. Pullout bed was ripped and base broken. The microwave caught fire if you used it. Room phone didnt work the 3 days of our stay.
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酒店回复: Dear Lazarus, Thank you for taking the time to share your experience. We truly regret that your stay fell short of expectations, especially during such a difficult time. Your feedback is very important, and we will share these concerns with our team to ensure a more seamless and comfortable experience for our guests. We extend our sincere condolences and hope that a future visit will reflect the care and standards we strive to uphold.Sincerely,Hotel Management
1.0分
商务出差
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Disgusting rooms, not clean, did not stay
People were sleeping in the parking lot. The fridge and stove were rusty and looked like they’ve been there from the 1960s. There was hair on the floors and counters. The floor itself was sticky, the bed was disheveled, there was spray on the furniture, there were stains on the carpet area, the bathroom was rusted and unclean, you could hear people on the hallways yelling and fighting. There was gunk on the remote. I left and went to the Hilton. Will not stay there
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酒店回复: Dear Phillip, Thank you for taking the time to share your feedback regarding your stay at our hotel. We sincerely apologize for the condition you described and the impact it had on your stay. This is not the level of cleanliness or comfort we intend to provide, and your feedback is being shared with our team. We understand how disappointing it must have been to encounter these issues, and steps will be taken to address them so future guests have a more positive experience. We hope you might consider giving us another opportunity to provide a stay that is far more comfortable and welcoming.Sincerely,Hotel Management
1.0分
其他
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the whole place SMELLS LIKE SMOKE. The head board and wall around it were stained and marked up. The metal in the shower, toilet and sink was stained brown and black. Adjacent rooms looked as if People were living there. Kids being picked up by the school bus in front and in the parking lot. Tried changing rooms bug found bugs and more issues in the 2nd rom. Checked out next morning. DO NOT STAY HERE
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酒店回复: Dear Autumn, Thank you for sharing your experience. We regret that your stay did not reflect the standards we aim to uphold. We will share your observations with our housekeeping and maintenance teams to ensure that each room meets the level of care and attention our guests expect. Please know that we conduct regular pest control and cleanliness checks throughout the property to maintain comfort and safety. We are also committed to providing a welcoming environment for every guest and appreciate your comments as they help guide our ongoing improvements. We hope you will consider giving us another opportunity to provide a more pleasant and comfortable visit.Sincerely,Hotel Management
1.0分
其他
The water was cold.. no one came to fix it.. the room had a stench smell and the appliances were old the bathroom door was broken. And the tub was dirty
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酒店回复: Dear Sherard,We’re genuinely sorry to hear about the issues you faced during your stay. A lack of hot water and maintenance delays can be very frustrating, and we understand how disappointing that must have been. Our housekeeping and maintenance team genuinely strives to keep every suite well cared for, and we’ll make sure these concerns are addressed promptly to avoid future inconvenience. We hope you’ll give us another chance to provide you with a more comfortable experience next time.Sincerely,Hotel Management
就它提供的服务而言，还不错，没有什么可抱怨的。
The bathroom door lock was broke. The lights about the bathroom sink were shorting and had to be adjusted. The sofa bed mattress had stains on the the bottom and they would not provide sheets for the sofa bed. The beds were not soft.
This location is largely filled with families. There was the smell of smoke in the hallways and the heat was stifling. The room appeared to be clean but I could still see that there were old urine stains on the toilet rim (not cool) but I was exhausted and dealt with it myself. It had a kitchenette with dead roaches in it but we only needed it for 1 night. Overall, it was quiet and the staff was professional. The room also had a couch and lounge chair
In the Rooms especially kitchen (stove) and toilet are old and yellow inside, they don’t work properly, I reported but maintenance didn’t do any different with them
The room had the smoke alarm disconnected and hanging from the ceiling. I was nervous the entire time there. The mattress had a deep indentation in it so i rolled into all the time. The pillows were like cement. It was 4 days of torture. Most of the staff were nice and amiable. The rest shouldnt be working there at all.
The breakfast is a grab-and-go coffee and muffins or a Nutra-Grain bar that the hotel provides. There are several areas nearby to purchase breakfast, lunch, or dinner.
It was the worst experience to uave and to then be there for a funeral, made it worse. Service was slow to respond at the front desk. Sheets were dirty even after asking for clean ones. Pullout bed was ripped and base broken. The microwave caught fire if you used it. Room phone didnt work the 3 days of our stay.
Disgusting rooms, not clean, did not stay
People were sleeping in the parking lot. The fridge and stove were rusty and looked like they’ve been there from the 1960s. There was hair on the floors and counters. The floor itself was sticky, the bed was disheveled, there was spray on the furniture, there were stains on the carpet area, the bathroom was rusted and unclean, you could hear people on the hallways yelling and fighting. There was gunk on the remote. I left and went to the Hilton. Will not stay there
the whole place SMELLS LIKE SMOKE. The head board and wall around it were stained and marked up. The metal in the shower, toilet and sink was stained brown and black. Adjacent rooms looked as if People were living there. Kids being picked up by the school bus in front and in the parking lot. Tried changing rooms bug found bugs and more issues in the 2nd rom. Checked out next morning. DO NOT STAY HERE
The water was cold.. no one came to fix it.. the room had a stench smell and the appliances were old the bathroom door was broken. And the tub was dirty