People were sleeping in the parking lot. The fridge and stove were rusty and looked like they’ve been there from the 1960s. There was hair on the floors and counters. The floor itself was sticky, the bed was disheveled, there was spray on the furniture, there were stains on the carpet area, the bathroom was rusted and unclean, you could hear people on the hallways yelling and fighting. There was gunk on the remote. I left and went to the Hilton. Will not stay there
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酒店回复: Dear Phillip, Thank you for taking the time to share your feedback regarding your stay at our hotel. We sincerely apologize for the condition you described and the impact it had on your stay. This is not the level of cleanliness or comfort we intend to provide, and your feedback is being shared with our team. We understand how disappointing it must have been to encounter these issues, and steps will be taken to address them so future guests have a more positive experience. We hope you might consider giving us another opportunity to provide a stay that is far more comfortable and welcoming.Sincerely,Hotel Management
1.0分
其他
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the whole place SMELLS LIKE SMOKE. The head board and wall around it were stained and marked up. The metal in the shower, toilet and sink was stained brown and black. Adjacent rooms looked as if People were living there. Kids being picked up by the school bus in front and in the parking lot. Tried changing rooms bug found bugs and more issues in the 2nd rom. Checked out next morning. DO NOT STAY HERE
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酒店回复: Dear Autumn, Thank you for sharing your experience. We regret that your stay did not reflect the standards we aim to uphold. We will share your observations with our housekeeping and maintenance teams to ensure that each room meets the level of care and attention our guests expect. Please know that we conduct regular pest control and cleanliness checks throughout the property to maintain comfort and safety. We are also committed to providing a welcoming environment for every guest and appreciate your comments as they help guide our ongoing improvements. We hope you will consider giving us another opportunity to provide a more pleasant and comfortable visit.Sincerely,Hotel Management
1.0分
其他
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This hotel is not welcoming, not clean, and not safe for anyone to stay at. We had to ring the bell and call the hotel for several minutes to get front desk staff to arrive. After finally checking in and getting to our room, the room smelled and the air tasted of something rotting. The entire floor and the furniture was sticky. There was a brown substance--that looked like and smelled like leaking sewage--on the bedroom (NOT the bathroom) floor. It took forever to get the front desk staff back to assist and all they could do was to give us our money back but that would take 7-10 business days. AWFUL experience. Would not recommend. The public health department should shut this place down.
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酒店回复: Dear Mary, We sincerely apologize for the experience you encountered during your stay. This is far from the safe and welcoming environment we strive to provide, and your concerns have been shared with our team. We are taking steps to address the issues you raised regarding room condition and front desk responsiveness to prevent similar situations in the future. We understand how upsetting this must have been and are committed to improving our standards so all guests can feel comfortable and secure. Your feedback is valuable, and we hope to have the opportunity to provide a much more positive experience.Sincerely,Hotel Management
4.0分
朋友出游
Pretty clean and comfortable living space. Staff were all great and friendly. Really helped sell the experience. Would stay here again!
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酒店回复: Dear Christine, We are so pleased to know you found your suite clean and comfortable, and it’s wonderful that our team’s friendliness made such a positive impact on your stay. Creating an inviting atmosphere where guests feel well cared for is always our goal, and your kind words mean a great deal to us. We’re delighted to know you plan to return, and we look forward to welcoming you back to Extended Stay America for another enjoyable visit.Sincerely,Hotel Management
1.0分
其他
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Ridiculous customer service.
Booked 1 king + pullout couch for my wife, daughter and myself. Arrived 3pm to no bedding in room for pullout. Went to front desk and requested bedding, and was told it would be brought to the room. Left property, returned at midnight... still no bedding. Went to front desk and was handed a fitted sheet and a blanket, but was told they were "out of pillows". (Apparently they were out of top sheets too?)
THEN... went back to room, and toilet is clogged. Called front desk and was told to "come down and get a plunger". (Fix your own toilet at a hotel?!?!?) Went to front desk, and nobody was there, even though they knew I was on my way down! Tapped on glass for probably 5 minutes before staff returned to desk and handed me a plunger.
3 people book a room, and you don't provide bedding for 3?
You assure someone there will be bedding and 9 hours later there's still none?
And then you make the guest come get it?
How does a hotel not have enough bedding for the beds that they have?
Cleaning staff doesn't flush the toilet between guests to make sure it's working?
Guest then has to come get the plunger and do it himself?
Guest tells you they're on their way to the desk, and that's when you decide to go to the bathroom?
Not a single apology from anyone for any of this?
Again: Ridiculous customer service.
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酒店回复: Dear Michael,Thank you for sharing your experience with us. We sincerely apologize for the issues with the bedding and pillows in your room. You should never have had to wait for basic linens, and we regret that this caused frustration during your stay. We are also very sorry for the condition of the toilet and the inconvenience you experienced handling it. This is not the standard we aim to provide, and we will address it immediately with our housekeeping and maintenance teams. Although your stay did not go as planned, our team always strives to provide attentive and caring service. We appreciate your patience as we work to improve. We hope you will give us another chance to provide a comfortable and seamless stay. We look forward to welcoming you back.Sincerely,Hotel Management
2.0分
家庭亲子
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I booked this hotel last minute after my daughter and her friend had been at the ballfield all day, and we had to be back early in the morning. When walking in the 1st floor it smelled like cigarette smoke. The 1st room we checked into was dirty, pull out couch bed sheet was dirty/stained, used soap was left in the shower, and a cockroach was on the wall. We went to the front desk and got another room. The hotel needs to be updated in general. Our floor was sticky, the kids were grossed out, but at this time it was late and we ****** it up. For the amount I spent I wish I would have stayed somewhere else.
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酒店回复: Dear Heather, We’re sorry to hear about the condition of your stay. The cleanliness issues are far below the standard we aim to provide. We understand how disappointing it must have been. Your feedback has been shared with our housekeeping and maintenance teams for immediate review. We have also noted your remarks on the need for updates throughout the property and appreciate you bringing this to our attention. We regret that your experience didn’t reflect the value you expected and hope you’ll consider giving us another chance in the future.Sincerely, Hotel Management
3.0分
其他
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An adequate accommodation choice
This hotel was booked last minute and it was adequate overall. The lobby area was clean and the reservation process was smooth. The room was fairly clean but outdated. You'll need to request dishes and utensils from the front desk. The downside was that there was no hot water or water pressure in the shower. We had to use a local gym for showers and it was inconvenient. But overall, it's solid but no frills
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酒店回复: Dear Alisha, Thank you for choosing us for your last-minute stay and for taking the time to share your experience. We're glad to hear that the reservation process was smooth and that you found our lobby clean and welcoming. However, we are sorry for the inconvenience caused by the water pressure, and we're actively working with our maintenance team to resolve the issue. Apart from this, we feel happy to know you had a pleasant time. Thank you again for your review. We hope to have the opportunity to provide you with a more comfortable and hassle-free experience next time.Sincerely,Hotel Management
5.0分
其他
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Outstanding Customer Manager and Team!!
The Extended Stay Columbia Corporate location has shown us outstanding customer service! The General Manager M.K , and his team Korin and Nasir! My family and I are Extending our stay!!
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酒店回复: Dear ATHANASIA, Thank you for your valuable feedback regarding your experience at Extended Stay America. We are delighted to learn that our team delivered exceptional service, contributing to an enjoyable stay that encouraged you to extend your visit. Your kind words are greatly appreciated, and we are committed to providing you and your family with a continued comfortable and welcoming experience.Sincerely,Hotel Management
4.0分
商务出差
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This is my third time visiting this hotel in the past two months, it's a great value for your money, the staff very friendly, great location , I will stay again in the same hotel on my next visit .
就它提供的服务而言，还不错，没有什么可抱怨的。
Disgusting rooms, not clean, did not stay
People were sleeping in the parking lot. The fridge and stove were rusty and looked like they’ve been there from the 1960s. There was hair on the floors and counters. The floor itself was sticky, the bed was disheveled, there was spray on the furniture, there were stains on the carpet area, the bathroom was rusted and unclean, you could hear people on the hallways yelling and fighting. There was gunk on the remote. I left and went to the Hilton. Will not stay there
the whole place SMELLS LIKE SMOKE. The head board and wall around it were stained and marked up. The metal in the shower, toilet and sink was stained brown and black. Adjacent rooms looked as if People were living there. Kids being picked up by the school bus in front and in the parking lot. Tried changing rooms bug found bugs and more issues in the 2nd rom. Checked out next morning. DO NOT STAY HERE
This hotel is not welcoming, not clean, and not safe for anyone to stay at. We had to ring the bell and call the hotel for several minutes to get front desk staff to arrive. After finally checking in and getting to our room, the room smelled and the air tasted of something rotting. The entire floor and the furniture was sticky. There was a brown substance--that looked like and smelled like leaking sewage--on the bedroom (NOT the bathroom) floor. It took forever to get the front desk staff back to assist and all they could do was to give us our money back but that would take 7-10 business days. AWFUL experience. Would not recommend. The public health department should shut this place down.
Pretty clean and comfortable living space. Staff were all great and friendly. Really helped sell the experience. Would stay here again!
Ridiculous customer service.
Booked 1 king + pullout couch for my wife, daughter and myself. Arrived 3pm to no bedding in room for pullout. Went to front desk and requested bedding, and was told it would be brought to the room. Left property, returned at midnight... still no bedding. Went to front desk and was handed a fitted sheet and a blanket, but was told they were "out of pillows". (Apparently they were out of top sheets too?)
THEN... went back to room, and toilet is clogged. Called front desk and was told to "come down and get a plunger". (Fix your own toilet at a hotel?!?!?) Went to front desk, and nobody was there, even though they knew I was on my way down! Tapped on glass for probably 5 minutes before staff returned to desk and handed me a plunger.
3 people book a room, and you don't provide bedding for 3?
You assure someone there will be bedding and 9 hours later there's still none?
And then you make the guest come get it?
How does a hotel not have enough bedding for the beds that they have?
Cleaning staff doesn't flush the toilet between guests to make sure it's working?
Guest then has to come get the plunger and do it himself?
Guest tells you they're on their way to the desk, and that's when you decide to go to the bathroom?
Not a single apology from anyone for any of this?
Again: Ridiculous customer service.
I booked this hotel last minute after my daughter and her friend had been at the ballfield all day, and we had to be back early in the morning. When walking in the 1st floor it smelled like cigarette smoke. The 1st room we checked into was dirty, pull out couch bed sheet was dirty/stained, used soap was left in the shower, and a cockroach was on the wall. We went to the front desk and got another room. The hotel needs to be updated in general. Our floor was sticky, the kids were grossed out, but at this time it was late and we ****** it up. For the amount I spent I wish I would have stayed somewhere else.
An adequate accommodation choice
This hotel was booked last minute and it was adequate overall. The lobby area was clean and the reservation process was smooth. The room was fairly clean but outdated. You'll need to request dishes and utensils from the front desk. The downside was that there was no hot water or water pressure in the shower. We had to use a local gym for showers and it was inconvenient. But overall, it's solid but no frills
Outstanding Customer Manager and Team!!
The Extended Stay Columbia Corporate location has shown us outstanding customer service! The General Manager M.K , and his team Korin and Nasir! My family and I are Extending our stay!!
This is my third time visiting this hotel in the past two months, it's a great value for your money, the staff very friendly, great location , I will stay again in the same hotel on my next visit .
I wish they serve better coffee in the morning,