I’m 72 years old and I checked,,, I don’t have stupid written on my forehead! I was put in a room right beside the elevator and in front of the ice machine.. I could hear every time the elevator door opened. I ask girl at front desk if I could switch since they were not full. She said I could but she’d have to charge me for another room. I’m done with Baymont! Never again!!
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酒店回复: Dear Robert,We sincerely apologize for the inconvenience you experienced with your room assignment. We understand how disruptive the elevator and ice machine noise must have been and regret that a solution wasn’t provided without additional cost. Your feedback is shared with management to prevent similar issues in the future.Sincerely,Management Team
3.0分
情侣出游
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Desk clerk was on his phone. He also was in charge of breakfast and was not attentive to keeping things stocked or wiping tables. Selection at breakfast was very poor. They cheaped out, three little apples for fruit, watery disgusting scrambled eggs.
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酒店回复: Dear Robert,We apologize for the disappointing experience you had during breakfast and at the front desk. Your feedback regarding the lack of attentiveness and quality of the breakfast selection has been shared with our management team to ensure improvements are made.Sincerely,Management Team
5.0分
其他
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It may be a very basic, no frills property, but all worked just fine. Clean room, easy parking, and a simple breakfast. Nothing fancy, but right where I needed it to be.
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酒店回复: Dear Matt,Thank you for sharing your experience. We’re glad you found the room clean, parking convenient, and breakfast simple yet satisfactory for your needs.Best regards,Management Team
1.0分
其他
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Mildew on upper shower wall. Rust on towel rack. Holes on door where it had been kicked in and had to leave a $100.00 deposit when i got there. My friend stayed there and no $100.00 deposit was ask for. However he doesn't look like me.
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酒店回复: Dear Kevin,We sincerely regret that your experience did not meet your expectations. Our team strives to maintain all rooms in good condition, and we take feedback about maintenance issues seriously to ensure improvements are made. Regarding the deposit, it is standard policy for certain bookings and can vary depending on room type or reservation details. We appreciate your observations and will continue working to provide a comfortable stay for all guests.Sincerely,Management Team
5.0分
家庭亲子
We enjoyed our stay. The staff were welcoming and helpful. Our only complaint would be the very minimal breakfast.
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酒店回复: Dear Lucretia,Thank you for sharing your feedback! We’re delighted to hear that you enjoyed your stay and found our staff welcoming and helpful. We also appreciate your comments regarding breakfast and will share them with our team as we continually look for ways to improve. We hope to welcome you back soon for an even better experience.Best Regards,Management Team
5.0分
情侣出游
Cleanliness and friendly.
We were made to feel very comfortable.
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酒店回复: Dear Joanna,Thank you for your kind words. We’re delighted to hear you felt comfortable and appreciated our cleanliness and friendly service.Best regards,Management Team
5.0分
其他
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Great stay
Mr. Patel greeted as soon as I arrived and checked me in promptly answering questions as I thought of them. He also let me know the local restaurants offering meal discounts.
5.0分
家庭亲子
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Exactly what we needed for a one stay while traveling. Clean and friendly staff. Breakfast was average and room needed a new shower head but overall very happy for the price.
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酒店回复: Dear Dennis,Thank you for taking the time to share your feedback. We’re so pleased to hear that our clean accommodations and friendly staff made your stay enjoyable during your travels. We appreciate your comments regarding the shower head and breakfast, and will share your suggestions with our team as we continuously work to improve. It’s wonderful to know you found good value in your stay, and we hope to welcome you back again soon!Best Regards,Management Team
3.0分
其他
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The whole floor smelled like food and smoke. Our room had a very tiny bathroom - the door to the bathroom stuck and peeled off paint every time we opened it. Room got cold but was very humid the whole time. Saw a front desk host when we checked in but never again. Would not stay here again.
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酒店回复: Dear Cin,Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet expectations and that several aspects of your stay were disappointing. We sincerely apologize for the odor in the hallway, the issues you encountered with the bathroom door, and the uncomfortable room conditions. These are not the standards we aim to uphold, and your comments have been shared with our maintenance and housekeeping teams for immediate review and correction. We're also sorry to hear that you did not have additional opportunities to interact with our front desk staff during your stay. Guest service and availability are priorities for us, and we will address this with our team to ensure greater presence and accessibility.Best Regards,Management Team
3.0分
其他
Hotel was clean and hotel staff was attentive. Only problem was the breakfast was absolutely disgusting.
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酒店回复: Dear Thomas,Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found our hotel clean and that our staff provided attentive service throughout your stay. However, we are truly sorry to learn that our breakfast did not meet your expectations. Please accept our sincerest apologies for this experience. Your comments have been shared with our food and beverage team so we can review and address the quality and presentation of our offerings.Best Regards,Management Team
I’m 72 years old and I checked,,, I don’t have stupid written on my forehead! I was put in a room right beside the elevator and in front of the ice machine.. I could hear every time the elevator door opened. I ask girl at front desk if I could switch since they were not full. She said I could but she’d have to charge me for another room. I’m done with Baymont! Never again!!
Desk clerk was on his phone. He also was in charge of breakfast and was not attentive to keeping things stocked or wiping tables. Selection at breakfast was very poor. They cheaped out, three little apples for fruit, watery disgusting scrambled eggs.
It may be a very basic, no frills property, but all worked just fine. Clean room, easy parking, and a simple breakfast. Nothing fancy, but right where I needed it to be.
Mildew on upper shower wall. Rust on towel rack. Holes on door where it had been kicked in and had to leave a $100.00 deposit when i got there. My friend stayed there and no $100.00 deposit was ask for. However he doesn't look like me.
We enjoyed our stay. The staff were welcoming and helpful. Our only complaint would be the very minimal breakfast.
Cleanliness and friendly.
We were made to feel very comfortable.
Great stay
Mr. Patel greeted as soon as I arrived and checked me in promptly answering questions as I thought of them. He also let me know the local restaurants offering meal discounts.
Exactly what we needed for a one stay while traveling. Clean and friendly staff. Breakfast was average and room needed a new shower head but overall very happy for the price.
The whole floor smelled like food and smoke. Our room had a very tiny bathroom - the door to the bathroom stuck and peeled off paint every time we opened it. Room got cold but was very humid the whole time. Saw a front desk host when we checked in but never again. Would not stay here again.
Hotel was clean and hotel staff was attentive. Only problem was the breakfast was absolutely disgusting.