酒店回复: Dear Marianne, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ & Suites Guilford. I am pleased to read that the staff at the property was pleasant, your room was clean and all other kind remarks you highlighted. Nevertheless, I am saddened to read that the prices were not to your liking. Feedback from our guests is always welcomed at Red Roof as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans permits.Sincerely,VeroniqueRed Roof Management RediResponse Specialist
Spacious, but needs work. Looks run down from the outside. Inside needs someone to take a Mr. Clean to the walls and doors! Needs a handyman to work on repairs.
1.0分
情侣出游
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The ceiling in our room had a large patch that had fallen out and another patch that had recently been added but not painted or finished in any way. Certainly not a $200 room. I have stayed in nicer places for half the cost.
3.0分
商务出差
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It was ok for what I needed, a quiet place to sleep for work weekend. The office staff was friendly at check in and check out. I thought it was strange that there were no utensils or cookwares in the kitchenette ...
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酒店回复: Dear Chihiro, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ & Suites Guilford. I was glad to read we met your needs, our environment was quiet, and our staff was friendly. However, please not utensils and cookware are available for purchase at the front desk. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-leeRed Roof Management RediResponse Specialist
2.0分
商务出差
A sad place
Very shabby. Black mold all over the bathroom. Not even a bar of soap. Not a single paper towel nor dish soap in the kitchenette
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酒店回复: Dear Beth, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ & Suites Guilford. Please accept our sincerest apologies for the condition of your room and what you thought was mold. Please know that at Red Roof we always try to provide all our guest with the best experience.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for your comments and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Very truly yours,AnthonioRed Roof Management RediResponse Specialist
4.0分
其他
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I had a large, clean room and check in was easy. The refrigerator in the room was very loud. The rooms also have hardwood floors and the people upstairs were incredibly loud.
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酒店回复: Dear Chris, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ & Suites Guilford. We're delighted to hear you appreciated the size and cleanliness of your room, as well as the smooth check-in process. I am sorry to hear about the refrigerator noise and the noise from the guests above you. Your comfort is our priority, and we regret that these issues detracted from your stay. At Red Roof we always try to provide all our guest with the best experience.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for leaving your review and we hope to see you again in the future.Sincerely,AnthonioRed Roof Management RediResponse Specialist
4.0分
其他
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It's a great chain--nice people, pet friendly, nice properties. The problem is the physical plant. The air conditioning was really useless, so if it's going to be over 80 degrees, don't stay here. The WiFi was not usable in peak periods, such as 7-9 pm.
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酒店回复: Dear Anne, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ & Suites Guilford. We appreciate your loyalty to our chain and are glad you find our staff and pet-friendly policies agreeable. However, we regret to hear about the issues you experienced with the air conditioning and Wi-Fi. Your comfort is important to us. At Red Roof we always try to provide all our guest with the best experience.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for leaving your review and we hope to see you again in the future.Sincerely,AnthonioRed Roof Management RediResponse Specialist
房间很大，设施老旧，屋里有股霉味，卫生间挺脏的。服务员只有一个，要了枕头毯子得自己去前台拿。厨房很好就是没有厨具
我的住宿体验
价格有点高，因为是毕业周末。房间很干净，我被告知楼上的安全锁坏了。其他一切都正常，但不值每晚120、140美元或228美元。几个月前我住过这里，当时每晚100美元，感觉很棒。工作人员热情友好，工作也很出色。我唯一不满意的是价格，但这是一家连锁店，不是慈善机构。
地板脏得连袜子底部都黑了。我们额外付了“高级床上用品”，床单和毯子都厚实舒适，就像睡在单层卫生纸上一样。酒店里到处都是“有趣”的家伙，其中有两个人用从木头上摘下来的木棍点燃了户外的“烤架”。我们退房时前台没有人，所以他们没有给我们发票。后来才发现多收了50美元。我们一路开车回去想弄清楚这笔钱是怎么来的，因为电话里没人接。我们被告知这是押金，会退还，给我们办理入住的人应该告诉我们这一点。但他没有，真是太不方便了。我们再也不会住这里了。
房子很旧，家具也非常老旧，沙发都破了。他们从来没有更新过任何东西。地板很脏，感觉好像从来没有人拖过。
Meh
Spacious, but needs work. Looks run down from the outside. Inside needs someone to take a Mr. Clean to the walls and doors! Needs a handyman to work on repairs.
The ceiling in our room had a large patch that had fallen out and another patch that had recently been added but not painted or finished in any way. Certainly not a $200 room. I have stayed in nicer places for half the cost.
It was ok for what I needed, a quiet place to sleep for work weekend. The office staff was friendly at check in and check out. I thought it was strange that there were no utensils or cookwares in the kitchenette ...
A sad place
Very shabby. Black mold all over the bathroom. Not even a bar of soap. Not a single paper towel nor dish soap in the kitchenette
I had a large, clean room and check in was easy. The refrigerator in the room was very loud. The rooms also have hardwood floors and the people upstairs were incredibly loud.
It's a great chain--nice people, pet friendly, nice properties. The problem is the physical plant. The air conditioning was really useless, so if it's going to be over 80 degrees, don't stay here. The WiFi was not usable in peak periods, such as 7-9 pm.