酒店回复: Hello Sonia,Agradecemos sus comentarios sobre su reciente estancia. Nos alegra que haya encontrado a nuestro personal amable, pero lamentamos que la limpieza no haya estado a la altura de sus expectativas en algunas áreas. Las observaciones de nuestros huéspedes son fundamentales para mejorar nuestros servicios, y su información sobre la limpieza será revisada con el equipo encargado. Esperamos que tenga la oportunidad de visitarnos nuevamente en el futuro y que su experiencia sea mucho más positiva.
4.0分
家庭亲子
原文
翻译提供方：Google
目前正在装修。
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酒店回复: We hope to finish renovations by the end of the year, we would love to have you back.
5.0分
其他
原文
翻译提供方：Google
奥克尔
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酒店回复: Dear Dionne,We’re so pleased to know you had such a wonderful experience with us. It’s always our goal to provide friendly service and a comfortable stay, so knowing that you enjoyed everything means a lot. We hope to welcome you again whenever your travels bring you back this way.
4.0分
其他
原文
翻译提供方：Google
好的
酒店回复: Thank you for the review. We hope to see you again soon.
2.0分
商务出差
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The property is going through a major renovation project.I wish that was posted on the website. The new rooms look great, however the hallway carpets are in horrible condition. Unfortunately I would not have the hotel open and subject the customers to a hotel and work zone!!!
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience caused by our ongoing renovation project. While we’re excited about the updates and appreciate your kind words about our newly renovated rooms, we understand that the current state of the hallways may have impacted your experience. Your suggestion about website transparency is well taken, and we will review how we communicate renovations to future guests. We truly value your input and hope you'll consider giving us another chance once the improvements are complete.
5.0分
情侣出游
The rooms are brand new stayed two days everything was clean and fresh towels. They are under renovation in the hallways and outside.
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酒店回复: Thank you for your kind review! We're so glad to hear you enjoyed your stay and appreciated the clean, fresh rooms and amenities. While we are currently making improvements to the hallways and exterior, we’re doing our best to minimize any disruption and are excited for the upgrades to be completed soon. We hope to welcome you back again to see the finished results!
3.0分
家庭亲子
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Although I received an email warning me that they were under repair, we had other issues. When we arrived, the air conditioner in the room wasn't working, and we had to call three times to get it fixed; the room hadn't been cleaned properly.
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酒店回复: Thank you for sharing your feedback. We regret to hear that your experience did not meet expectations, particularly regarding the air conditioning and the room's cleanliness. This is certainly not the level of comfort and service we aim to provide.Your comments have been shared with our team to ensure these matters are addressed and improved moving forward. We truly value your input and hope to have the chance to provide you with a better experience in the future.
3.0分
商务出差
We didn’t know you were remodeling and receiving clients at the same time.
The breakfast offer was all microwave warmed and could not be eaten.
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酒店回复: Thank you for sharing your feedback regarding your recent stay. We understand that undergoing remodeling while hosting guests can impact the overall experience, and we appreciate your patience during this time. Our breakfast offerings are designed to provide convenience, though we recognize that microwaved items may not meet everyone’s expectations. We value your input and will continue to evaluate how we can maintain comfort and quality for all our guests even during periods of improvement.
2.0分
其他
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Good - The front receptionist (Jany) was lovely and I appreciated her attentiveness to our check in and issues we had while there.
Bad - The property is filthy (beyond the remodel). Our room was clean but the towels were musty, the garbage outside was overfilling, the hall carpet was disgusting, the 2nd floor at the top of the stairs reeked of pot, the windows were filthy.
Breakfast is supposed to be until 9:00am but they had it all tore down at 8:45. If you say it's open till 9, make it so - otherwise, give us the time you'll start putting it away so we can make accommodations! The lady who was cleaning it told us that it was "all broken", nor did she seem to care. Jany was kind enough to get us some pastries and apples. My daughter really wanted waffles but... oh well. (we didn't get waffles on our first morning there either because "they were filling the machine" but never did in the time we were down there which was about 20 min.
We had to reprogram our room keys 3x and we didn't have them near electronics.
We get that remodeling can be a task but when you clearly just give up on everything else during that time, that doesn't bode well for guests. You still need to vacuum the carpets, etc.
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酒店回复: Thank you for taking the time to share your experience with us. We're very glad to hear that Jany provided you with attentive and helpful service—she'll be recognized for her dedication to making guests feel welcome and supported. We sincerely apologize for the many issues you encountered during your stay. While we're currently undergoing renovations to improve the property, that should never come at the expense of cleanliness, guest comfort, or proper service. We also understand how frustrating the key card issues and lack of communication can be, and we're working to correct these operational problems. We truly appreciate you highlighting both the positive and negative aspects of your stay. Your feedback helps us pinpoint where we’re falling short so we can improve for future guests. We hope you’ll consider giving us another opportunity once our renovations are complete and improvements are fully in place.
2.0分
家庭亲子
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What I loved about my stay was the room. Newly remodel and clean. Outside of the room was dingy, smelly and unkept. There was broken drywall and trash all over the place especially in the parking lot and very dark, was very scared of someone breaking into my vehicle. The continental breakfast was horrible, they provided cold eggs and sausage, no juice only water and coffee. The bread was stale and no pastries as advertised. The staff was not at all friendly.
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酒店回复: Thank you for sharing your experience with us. We're glad to hear that you enjoyed your newly remodeled and clean room—it's great to know that aspect of your stay met your expectations. However, we're very sorry to hear about the concerns you raised regarding the condition of the exterior areas, the breakfast offering, and the service from our team. We understand how these issues impacted your overall stay, and we take your feedback seriously. Please know that we are actively working on improving the cleanliness and maintenance of our property, as well as evaluating our breakfast options and team training to ensure a more welcoming and enjoyable experience for all our guests.
太脏了。浴室里有一只大蟑螂。房间很干净，但外面的地毯很脏。我拍了其他房间的照片。前台的女士们很友好；她们需要更注意一下房间的形象。
目前正在装修。
奥克尔
好的
The property is going through a major renovation project.I wish that was posted on the website. The new rooms look great, however the hallway carpets are in horrible condition. Unfortunately I would not have the hotel open and subject the customers to a hotel and work zone!!!
The rooms are brand new stayed two days everything was clean and fresh towels. They are under renovation in the hallways and outside.
Although I received an email warning me that they were under repair, we had other issues. When we arrived, the air conditioner in the room wasn't working, and we had to call three times to get it fixed; the room hadn't been cleaned properly.
We didn’t know you were remodeling and receiving clients at the same time.
The breakfast offer was all microwave warmed and could not be eaten.
Good - The front receptionist (Jany) was lovely and I appreciated her attentiveness to our check in and issues we had while there.
Bad - The property is filthy (beyond the remodel). Our room was clean but the towels were musty, the garbage outside was overfilling, the hall carpet was disgusting, the 2nd floor at the top of the stairs reeked of pot, the windows were filthy.
Breakfast is supposed to be until 9:00am but they had it all tore down at 8:45. If you say it's open till 9, make it so - otherwise, give us the time you'll start putting it away so we can make accommodations! The lady who was cleaning it told us that it was "all broken", nor did she seem to care. Jany was kind enough to get us some pastries and apples. My daughter really wanted waffles but... oh well. (we didn't get waffles on our first morning there either because "they were filling the machine" but never did in the time we were down there which was about 20 min.
We had to reprogram our room keys 3x and we didn't have them near electronics.
We get that remodeling can be a task but when you clearly just give up on everything else during that time, that doesn't bode well for guests. You still need to vacuum the carpets, etc.
What I loved about my stay was the room. Newly remodel and clean. Outside of the room was dingy, smelly and unkept. There was broken drywall and trash all over the place especially in the parking lot and very dark, was very scared of someone breaking into my vehicle. The continental breakfast was horrible, they provided cold eggs and sausage, no juice only water and coffee. The bread was stale and no pastries as advertised. The staff was not at all friendly.