酒店回复: Hello Wilfredo,Agradecemos mucho su comentario y nos alegra saber que disfrutó de su estancia. La limpieza y el mantenimiento son una prioridad para nosotros, por lo que tomaremos en cuenta su observación sobre el baño para mejorar en ese aspecto. Nos alegra que, a pesar de esta situación, su experiencia general haya sido positiva. Esperamos tener la oportunidad de recibirlo nuevamente en el futuro.
5.0分
商务出差
原文
翻译提供方：Google
一切井然有序
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酒店回复: Hello Luz Selenia,Agradecemos sinceramente que compartas tu positiva experiencia. Nos alegra saber que todo estuvo en perfecto orden durante tu estancia. Tu satisfacción es importante para nosotros y esperamos que nos visites nuevamente en el futuro para disfrutar de otra gran experiencia en nuestro hotel. ¡Hasta la próxima!
3.0分
其他
原文
翻译提供方：Google
清理室外
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酒店回复: Gracias por su comentario. Lamentamos que la limpieza en las áreas exteriores no haya cumplido con sus expectativas. Agradecemos que nos lo haya señalado; ya hemos informado al equipo de mantenimiento para asegurarnos de que esté en mejores condiciones de manera constante.Esperamos tener la oportunidad de recibirle nuevamente y ofrecerle una experiencia completamente satisfactoria.
3.0分
家庭亲子
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The hotel needs to be remodeled in the worst way. Hallways to rooms were nasty and the lobby isn't much better. The room was okay but the rest needs a lot of work.
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酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear that the condition of our hallways and lobby did not meet your expectations. Your comments highlight areas that clearly need improvement, and we appreciate you bringing them to our attention.While we’re glad to know your room was satisfactory, we understand how important the overall experience is. Please know that we are actively reviewing renovation plans, and feedback like yours helps us prioritize where updates are most needed.We hope you’ll consider giving us another chance in the future so we can provide the improved stay you deserve.
1.0分
家庭亲子
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The floors where sticky and there was a gap on the window shade that would bring the light from outside and people could’ve peek in ask the front desk but they said not until the following day but I was checking out the following day so it was no help at all I think a refund for at least one day would be sufficient since I go to Davenport a lot and the hotel is a easy access to the freeway
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酒店回复: Thank you for sharing your feedback with us. I’m very sorry to hear about the condition of your room and the issue with the window shade. Your comfort and privacy are extremely important to us, and it’s disappointing to know we fell short during your stay.I apologize that our team wasn’t able to address the shade issue in a timely manner, especially since you were checking out the next day. That’s certainly not the level of service we aim to provide.
1.0分
家庭亲子
It was terrible and awful. Even saw roaches anf had to make them change the sheets again. It was TERRIBLE!
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酒店回复: Thank you for sharing your experience, and I’m sorry to hear about the issues you encountered. A stay like that is completely unacceptable. Seeing roaches and having to request a sheet change more than once is far below the standard we aim to provide. We appreciate you bringing this to our attention, and we will be addressing these concerns with our team immediately to ensure this does not happen again.
5.0分
其他
Our stay was great. The inside of the rooms was immaculate very nice and clean and updated. Don't judge by the outside because its being renovated
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酒店回复: Hello Felicia,Thank you for your positive feedback about the cleanliness and updates in your room. We appreciate your understanding regarding the exterior renovations, as we strive to enhance our guests' experiences. Your insights help future guests focus on the quality of service and comfort within the hotel. We hope to welcome you back in the future to enjoy the completed improvements.
1.0分
其他
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didn’t even stay went somewhere else was very disappointed that they didn’t tell me about the renovations and the lack of an exercise room because of renovations until after I paid for room non-refundable Rate
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酒店回复: Hello john,Thank you for sharing your feedback. We understand how important clear communication is for our guests, and we apologize for any disappointment regarding the renovations and facilities. Your comments will be taken into consideration as we aim to improve our services. Should you have further concerns, please feel free to reach out to management directly to discuss your experience in more detail.
4.0分
其他
Room never cleaned, but wasn't staying long enough for it to matter. Disappointed in breakfast. Otherwise, great stay. Friendly staff
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酒店回复: Hello Nicholas Anthony,Thank you for your feedback. We're glad to hear that you enjoyed the friendliness of our staff and had a great stay overall. We value your comments regarding room cleaning and breakfast, as they help us improve our services. Your experience is important to us, and we appreciate you taking the time to share your thoughts. We hope to welcome you back in the future for an even better experience.
最糟糕的经历之一：走廊里气味难闻，所有东西都很旧，门也很脏，早餐简直是噩梦。一切都令人非常不愉快。房间本身还算干净，但其他地方简直是噩梦。
一切都很棒，只是浴室里有几只小蟑螂。他们应该解决这个问题，但除此之外，体验很愉快。
一切井然有序
清理室外
The hotel needs to be remodeled in the worst way. Hallways to rooms were nasty and the lobby isn't much better. The room was okay but the rest needs a lot of work.
The floors where sticky and there was a gap on the window shade that would bring the light from outside and people could’ve peek in ask the front desk but they said not until the following day but I was checking out the following day so it was no help at all I think a refund for at least one day would be sufficient since I go to Davenport a lot and the hotel is a easy access to the freeway
It was terrible and awful. Even saw roaches anf had to make them change the sheets again. It was TERRIBLE!
Our stay was great. The inside of the rooms was immaculate very nice and clean and updated. Don't judge by the outside because its being renovated
didn’t even stay went somewhere else was very disappointed that they didn’t tell me about the renovations and the lack of an exercise room because of renovations until after I paid for room non-refundable Rate
Room never cleaned, but wasn't staying long enough for it to matter. Disappointed in breakfast. Otherwise, great stay. Friendly staff