酒店回复: 尊敬的阿雷利女士：感谢您对我们的反馈。对于您入住期间的住宿状况以及抵达时遇到的意外费用，我们深感抱歉。清洁和透明是我们始终秉持的原则，得知我们在这两方面未能达到您的期望，我们深感遗憾。我们将与相关部门沟通，认真对待您提出的关于客房清洁和服务方面的问题。对于您入住期间的不便和困扰，我们深表歉意。我们非常重视客人的意见，因为这有助于我们提升服务水平，为未来的客人带来更好的体验。我们衷心希望您下次光临时，能够再次体验我们一贯的热情好客。此致，酒店管理团队

酒店回复: 尊敬的宾客：对于您入住期间遇到的清洁问题和早餐选择有限等问题，我们深表歉意。我们深知干净的环境和令人满意的早餐体验对您至关重要，很遗憾未能满足您的期望。人员配备不足可能影响了您的入住体验，我们正在积极努力解决这些问题并改进服务。您的反馈对我们非常宝贵，将有助于我们改进工作。感谢您的入住，期待您的再次光临。此致，酒店管理团队

酒店回复: Dear Igor, Thank you for sharing your experience. We sincerely apologize that your stay did not meet expectations and for any discomfort you encountered due to the room’s condition. Your feedback is important, and we are actively addressing these concerns to ensure a cleaner and more welcoming environment for all guests. We hope you might consider giving us another opportunity in the future, so we can provide a much more comfortable and enjoyable stay that reflects the quality and care we strive to deliver.Sincerely,Hotel Management

酒店回复: Dear Anthony,Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We also understand your frustration regarding the cleanliness issue you encountered, and we truly regret any disappointment you may have faced. We can assure you that whatever you encountered does not reflect the standard we strive for, and we take your comments seriously. We will address these matters with our team to enhance the guest stay, and we appreciate your feedback. On a positive note, we’re glad to hear that our manager, Kim, was able to assist you. We truly hope to have an opportunity to improve your visit whenever your travels bring you back to the area.Sincerely,Hotel Management

酒店回复: Dear Chris,Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We are also sorry that the AC noise impacted your comfort. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours so we can continue to improve our services. Thank you once more, and we do hope to have you stay with us again soon.Sincerely,Hotel Management

酒店回复: Dear Pearl, Thank you for taking the time to share your experience at Extended Stay America. We’re glad to hear you found our staff to be great, as delivering friendly and helpful service is always a top priority. However, we sincerely apologize that the breakfast did not meet your expectations and that the room cleanliness fell short, particularly regarding the refrigerator, floors, and area under the bathroom sink. Your feedback has been shared with our housekeeping team for immediate attention and retraining where necessary. We truly value your input and hope to welcome you back soon for a fresher, more satisfying, and enjoyable stay.Sincerely,Hotel Management

酒店回复: Dear Brijinder, We deeply regret the multiple inconveniences you encountered during your stay, especially regarding the plumbing issues and overall condition of the rooms. This is certainly not the experience we aim to provide. Your concerns have been shared with our maintenance and housekeeping teams to ensure prompt corrective measures are taken. We understand your disappointment and are actively working on updates to improve the comfort and reliability of our accommodations. We truly appreciate your input and hope to have the opportunity to welcome you back for a much-improved experience in the future.Sincerely,Hotel Management

酒店回复: Dear Wislynn, Thank you for your feedback and for recognizing the efforts of our friendly and helpful staff. We're glad to hear that the overall environment was satisfactory, though we apologize that the room did not meet your expectations upon arrival. Your comments are important and have been shared with our housekeeping team to ensure better preparation and consistency moving forward. We’re always working to improve the guest experience and appreciate your honest input. Thank you again for staying with us, and we look forward to the opportunity to welcome you back for an even better and more comfortable stay in the future.Sincerely,Hotel Management

酒店回复: Dear Matt, We sincerely apologize for the condition of the bathroom and the inconvenience caused by the towel shortage. This does not reflect the standards we aim to provide, and we are actively working with our housekeeping and maintenance teams to address these concerns promptly. Ensuring a clean, comfortable environment for our guests is our top priority, and your comments help us make necessary improvements. We regret the experience you had and truly appreciate your patience and honesty. We look forward to the opportunity to serve you better in the future.Sincerely,Hotel Management

酒店回复: Dear David, We are truly sorry to hear about your disappointing experience and apologize for the cleanliness and odor issues you encountered. We understand how important a fresh and clean environment is, and it’s clear we fell short during your visit. Your feedback has been shared with our team, and we’re taking steps to address these concerns. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide a better stay.Sincerely,Hotel Management