酒店回复: I’m really sorry to hear about your experience — that’s absolutely not the stay we want for our guests. We appreciate you sharing this so we can address these serious issues immediately. Your comfort and satisfaction matter deeply to us, and we’re committed to making things right. Please know your feedback is helping us improve.
酒店回复: Thank you so much for your detailed feedback! We’re glad you appreciated the quiet location, comfy bed, and in-room fridge and microwave. We truly value your honesty about the cleaning concerns — that’s definitely not the experience we want for our guests. We’re already working to improve our housekeeping attention to detail so every stay feels fresh and spotless. Hope you’ll give us another chance to show you the best we can offer!
酒店回复: Thank you for choosing our hotel. I have reviewed your confirmation and it reflects that you reserved a room with 1 queen bed. The hotel honored the room type that you reserved. If a room with 2 queen beds was available, there would be an upcharge. We honor the reservations that we receive. I do apologize about the coffee. We have upgraded our coffee and are currently training our team. We are happy that this was able to get resolved quickly. Thank you for your patience.
酒店回复: Thank you for sharing your feedback. We’re truly sorry to hear that your stay was disrupted by noise and other inconveniences. Your experience is not the standard we aim to provide, and we understand how frustrating a restless night can be. We’ll be reviewing the concerns you mentioned to see how we can improve sound insulation and guest comfort. We appreciate you bringing this to our attention and hope you’ll consider giving us another chance in the future.
酒店回复: Thank you for choosing our hotel. I apologize that your credit card was double authorized. We have furthered trained our front desk to avoid this inconvenience in the future.
3.0分
家庭亲子
原文
翻译提供方：Google
我们住得还不错。不过，尽管照片拍得很漂亮，但请注意，这是一家经济型酒店。
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酒店回复: Thanks for your honest feedback! We’re glad your stay was fine and appreciate the heads-up about the budget-friendly vibe. We’re all about delivering great value and a comfy stay—hope to wow you even more next time!
1.0分
家庭亲子
原文
翻译提供方：Google
酒店没有收到我们的预订，因为他们根本没收到Orbitz的邮件！所以我们只好另付钱订房间了！
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酒店回复: Thank you for choosing our hotel. We apologize for the technical difficulties. However, we are glad that we were able to get everything resolved.
4.0分
其他
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The room was pretty clean except for some stains on the bedroom wall and in the shower. There was an unpleasantly strong air freshener smell. The bed and pillows were very comfortable.
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酒店回复: Thank you for your detailed feedback. We’re glad to hear that you found the bed and pillows very comfortable—that’s always our goal!We also sincerely apologize for the issues you noticed with the stains and the strong air freshener smell. Your comments have been shared with our housekeeping team so we can address these concerns and improve the overall room experience for our guests.We appreciate you taking the time to share your thoughts and hope to provide you with an even better stay in the future.
1.0分
其他
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My original room and all rooms I was shown were dirty with visible dirt stains in the bathrooms as well as the beds. I was shown to 3 rooms on different floors after my original room. Each room had bed sheets/ pillow cases that were dirty with visible stains from make up or bug skin/ hair
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酒店回复: Thank you for bringing this to our attention. We sincerely apologize for the experience you had with the cleanliness of the rooms. What you described falls far below the standards we strive to maintain, and we completely understand how frustrating and unacceptable this must have been for you.Your feedback has been shared with our housekeeping and management teams so we can investigate what happened and take immediate steps to ensure this does not happen again. We truly value your comments, as they help us improve, and we are very sorry for the inconvenience and discomfort you experienced during your stay.
5.0分
其他
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What stood out was that the room was so much nicer than the room we stayed at Quality Inn 2 weeks earlier. Very Clean, everything in good working order. Staff was friendly.
如果可以的话，我宁愿给零星。床很脏，床单也没换。床上到处都是细小的头发，前台小姐说可能是我弄的。我们加钱换了个房间。我要求换床单，结果他们说酒店没有客房服务。我不得不下楼去找她拿床单。糟糕的酒店体验。
一晚……还不错
酒店状况不错。我在前台遇到的一位工作人员人很好。周围环境很安静，看起来也比较安全。酒店内有很多停车位。
我喜欢选择乙烯基地板，而不是地毯，因为地毯容易留有异味和灰尘。
房间很舒适，床也很好。我希望床上能有床垫罩。我掀开床单检查床垫，上面不知道沾了什么污渍。
房间里有冰箱和微波炉，这点很满意。
没有熨衣板和衣柜……不过也没什么大不了的。
我最担心的是客房清洁。房间真的需要清扫和除尘。一张大床（没用过）和淋浴间里有长长的直发。淋浴间的墙上还有旧污垢和肥皂溅，非常糟糕。房间墙壁上还有一些污渍，面积很大，客房清洁人员应该注意到并清理干净。清洁方面似乎不太注重细节。
就我住一晚来说还行，但下次入住时可能会考虑其他选择。
我们再也不会住这里了。入住时，他们说要升级到两张大床，但这正是我们预订的。他们根本不愿意接受。我们还得更改预订，但酒店根本不愿意帮忙。整体服务非常差。我问前台员工能不能再加点咖啡，她头都没抬就说“我不会煮咖啡”，然后就继续看手机了。我们迫不及待地想离开酒店。
我住在一楼，早餐时被婴儿的哭声吵醒，制冰机整晚断断续续地开着。后门开了又关，凌晨4:45有人从我头顶踩过。
这是我在那里度过的第一个最糟糕的夜晚。
工作人员和房间都很棒，酒店整体都很棒，我给它差评的唯一原因是，我被额外收取了 184.05 美元，我不得不在去前台试图扣款后打电话给前台
我们住得还不错。不过，尽管照片拍得很漂亮，但请注意，这是一家经济型酒店。
酒店没有收到我们的预订，因为他们根本没收到Orbitz的邮件！所以我们只好另付钱订房间了！
The room was pretty clean except for some stains on the bedroom wall and in the shower. There was an unpleasantly strong air freshener smell. The bed and pillows were very comfortable.
My original room and all rooms I was shown were dirty with visible dirt stains in the bathrooms as well as the beds. I was shown to 3 rooms on different floors after my original room. Each room had bed sheets/ pillow cases that were dirty with visible stains from make up or bug skin/ hair
What stood out was that the room was so much nicer than the room we stayed at Quality Inn 2 weeks earlier. Very Clean, everything in good working order. Staff was friendly.